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Bitrix24 CRM

bitrix24.com

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Spec score 9.4 #1 of 35 in Professional Services CRM Software

What it is

Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.

Spec sheet

What it does
Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation.Read 15 Oct 2026 · bitrix24.com
Product
Bitrix24 describes itself as an online workspace centered on CRM, with project management, online collaboration, communication, and workflow automation tools.Read 5 Oct 2026 · bitrix24.com
Intended users
Bitrix24 describes Basic as suited to solopreneurs and small teams, Standard to mid-sized businesses, and Professional to scaling companies needing deep automation.Read 5 Oct 2026 · bitrix24.com
Free plan
YesRead 20 Sep 2026 · bitrix24.com
Integrations
Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender.Read 15 Oct 2026 · bitrix24.com
Security
Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks.Read 5 Oct 2026 · bitrix24.com
Compliance
The security page says AWS maintains HIPAA, GDPR, ISO 27001, SOC 1/2/3 and PCI DSS Level 1 certifications.Read 15 Oct 2026 · bitrix24.com
Support
Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month.Read 5 Oct 2026 · bitrix24.com
License
The on-premise EULA defines Bitrix24 as proprietary intellectual property owned by Alaio and its licensors, although licensed customers receive source code.Read 15 Oct 2026 · bitrix24.com
Headquarters
Alexandria, Virginia, USARead 28 Sep 2026 · bitrix24.com
Founded
2012Read 28 Sep 2026 · bitrix24.com
AI features
CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content.Read 15 Oct 2026 · bitrix24.com
Analytics
Analytics features cover sales-funnel analysis, employee performance, Sales Intelligence and BI Builder dashboards.Read 15 Oct 2026 · bitrix24.com
Automation and AI
The CRM page says CoPilot can create marketing text, generate ideas, transcribe calls, and autocomplete lead or deal fields, while customizable triggers can move leads and deals through a sales pipeline.Read 5 Oct 2026 · bitrix24.com
Collaboration
The workspace provides chats, activity feeds, comments, reactions, video meetings, screen sharing, calendars and shared documents.Read 15 Oct 2026 · bitrix24.com
Company headquarters
LinkedIn lists Bitrix24 headquarters at 700 N. Fairfax Street, Alexandria, Virginia, United States.Read 15 Oct 2026 · linkedin.com
Company scale
Bitrix24 says it is used by more than 15 million organizations worldwide and has a team of more than 600 people in 12 countries.Read 15 Oct 2026 · bitrix24.com
Contact center
The contact center supports CRM forms, website widgets, live chat, WhatsApp, Instagram, telephony and email.Read 15 Oct 2026 · bitrix24.com
CRM capabilities
The CRM supports lead acquisition, deal tracking, payments, inventory management, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics.Read 5 Oct 2026 · bitrix24.com
CRM sales management
The CRM manages leads, deals, contacts, pipelines, access permissions and roles.Read 15 Oct 2026 · bitrix24.com
Desktop and mobile
Bitrix24 lists desktop apps for Windows, Mac, and Linux, and mobile apps for iOS and Android.Read 5 Oct 2026 · bitrix24.com
Desktop and mobile apps
Official apps are offered for iOS, Android and Huawei, with desktop applications for Windows, macOS and Linux.Read 15 Oct 2026 · bitrix24.com
Developer extensibility
Developers can create webhooks, local applications, event handlers, widgets and chatbots, with OAuth 2.0 available for multi-account applications.Read 15 Oct 2026 · apidocs.bitrix24.com
Documentation
Official documentation includes cloud REST API guides, self-hosted API documentation, installation courses and administration training.Read 15 Oct 2026 · helpdesk.bitrix24.com
Hosting
The security page says Bitrix24 cloud data is hosted on AWS in Virginia or Frankfurt, Germany, and that on-premise editions can be hosted on the customer's server.Read 5 Oct 2026 · bitrix24.com
Limit: learning curve
Independent reviews describe the extensive functionality as overwhelming, with a steep learning curve and cluttered navigation.Read 15 Oct 2026 · getapp.com
Limit: mobile app
TrustRadius reviewers report that the mobile version has many limitations and lacks some features available elsewhere.Read 15 Oct 2026 · trustradius.com
Limit: mobile complaints
Google Play reviews mention glitches, missing automation capabilities and frustration with prompts to move from free use to paid plans.Read 15 Oct 2026 · play.google.com
Limit: performance and bugs
GetApp reviewers cite frequent performance or speed problems, bugs and integration difficulties.Read 15 Oct 2026 · getapp.com
Limit: support
Reviews report that customer support can be slow or limited, especially for free-plan users without technical support access.Read 15 Oct 2026 · getapp.com
Marketing
Marketing tools include email campaigns, social-media ads, SMS, telemarketing, landing pages and marketing automation.Read 15 Oct 2026 · bitrix24.com
Marketplace
Bitrix24 Market lists more than 830 apps and integrations, including commerce, telephony, messaging, payment and migration tools.Read 15 Oct 2026 · bitrix24.com
Notable limits
The pricing page says telephony and apps from Bitrix24 Market are available only on paid plans.Read 5 Oct 2026 · bitrix24.com
Notable update
The self-hosted version history lists CRM version 26.800.0 dated June 8, 2026 and AI Integration version 26.1000.0 dated July 10, 2026.Read 15 Oct 2026 · bitrix24.com
Praise: breadth and value
GetApp reviewers repeatedly praise the broad CRM, project-management and communication feature set, centralized workflows, free tier and affordability.Read 15 Oct 2026 · getapp.com
Praise: customization and collaboration
TrustRadius reviewers describe Bitrix24 as effective for collaboration, lead tracking, file management, marketing automation and customizable workflows.Read 15 Oct 2026 · trustradius.com
Product history
Bitrix24 was publicly released as a cloud product in April 2012 after earlier Bitrix intranet development.Read 15 Oct 2026 · bitrix24.com
Rating on Apple App Store
4.4 out of 5 from 1.2K ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.2 out of 5 from 1,006 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.1 out of 5 from 614 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.2 out of 5 from 1,005 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
4.3 out of 5 from 60.1K reviews.Read 15 Oct 2026 · play.google.com
Rating on Trustpilot
1.9 out of 5 from 112 reviews.Read 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
6.7 out of 10 from 109 reviews and ratings.Read 15 Oct 2026 · trustradius.com
REST API
The CRM exposes a REST API for custom fields, data transfer, reports and other custom solutions.Read 15 Oct 2026 · bitrix24.com
Sales enablement
CRM sales tools include estimates, invoices, payments, catalogs, inventory, e-signatures and a CRM store.Read 15 Oct 2026 · bitrix24.com
Security controls
Security measures include TLS connections, two-step authorization, a web-application firewall, isolated customer data, daily backups and redundant data centers.Read 15 Oct 2026 · bitrix24.com
Security hosting
Cloud data is hosted on AWS in US Virginia or Frankfurt, while on-premise customers can host on their own server or in their country.Read 15 Oct 2026 · bitrix24.com
Self-hosted and API
Bitrix24 offers an on-premise edition for customer-server hosting, and its Vibe+ pricing tier lists REST API access.Read 5 Oct 2026 · bitrix24.com
Self-hosting
Business and Enterprise on-premise editions can be deployed through a Bitrix Virtual Appliance on Windows or Linux servers.Read 15 Oct 2026 · bitrix24.com
Support access
Technical support specialists require a commercial plan; free accounts receive manuals, helpdesk articles, videos and webinars.Read 15 Oct 2026 · helpdesk.bitrix24.com
System requirements
Self-hosted deployment requires Apache 2.4 or nginx 1.16, PHP 8.2 or newer, MySQL 8.x, at least 10 GB disk space and 1 GB RAM.Read 15 Oct 2026 · helpdesk.bitrix24.com
Tasks and projects
Tasks support Kanban, Gantt, Scrum, checklists, subtasks, time tracking and task summaries.Read 15 Oct 2026 · bitrix24.com
Team tools
The workspace also includes chat, video calls and conferencing, file storage, calendars, online documents, tasks, and work time tracking.Read 5 Oct 2026 · bitrix24.com

Plans and prices

Free Free 1–2 users · 5 GB storage · basic CRM · Kanban/Gantt tasks · shared calendars · chat and video calls Read 15 Oct 2026 · bitrix24.com
Basic $69 a month billed monthly; US$49/organization/month billed annually includes 5 users · 24 GB storage · AI tools · sales pipelines · recurring deals · online payments · email, WhatsApp and telephony integrations Read 15 Oct 2026 · bitrix24.com
Standard $144 a month billed monthly; US$99/organization/month billed annually includes 50 users · 100 GB storage · unlimited leads · invoices and estimates · web forms · e-signature · unlimited projects and boards Read 15 Oct 2026 · bitrix24.com
Professional $289 a month billed monthly; US$199/organization/month billed annually includes 100 users · 1 TB storage · sales automation · call tracking · email and ad automation · booking · analytics · time tracking · RPA · HR tools Read 15 Oct 2026 · bitrix24.com
Enterprise $399 a month US$ 579 billed monthly; US$ 399 per organization/month billed annually 250 users · 3 TB storage · higher user/storage tiers are also listed · centralized management · distributed servers Read 5 Oct 2026 · bitrix24.com
Enterprise $579 a month starting from US$579/month up to 10,000 users · maximum data protection and speed · enterprise digital-transformation tools Read 15 Oct 2026 · bitrix24.com

Every Bitrix24 CRM plan and price →

Strong points and limits

Strong points

  • CRM covers leads, deals, payments, inventory, and e-signatures.
  • CoPilot can transcribe calls and fill CRM fields.
  • Workspace includes chat, calls, tasks, and calendars.
  • Desktop apps cover Windows, Mac, and Linux.
  • On-premise edition supports customer-server hosting.

Limits

  • Free plan is limited to 1–2 users and 5 GB.
  • Telephony and Market apps require paid plans.
  • Paid plans start at $49/mo with annual billing.

Who it suits

Bitrix24 describes Basic as suited to solopreneurs and small teams, Standard to mid-sized businesses, and Professional to scaling companies needing deep automation. It also offers an on-premise option for customers who want to host on their own server.

Bitrix24 CRM in depth

Read the full write-up

Bitrix24 CRM is a sales and customer-management system inside a larger workspace for communication, projects, and workflow automation. It suits teams that want those functions together and can use more than a basic pipeline. Its breadth is useful, but the free tier is small and its paid plans scale sharply in price and capacity.

Overview

The CRM covers lead acquisition, deal tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. Alongside it, the workspace provides project management and collaboration tools, including chat, video calls, conferencing, tasks, calendars, documents, file storage, and work-time tracking. That combination can consolidate day-to-day sales and team work; a business that needs only a focused CRM may be paying for breadth it will not use.

Bitrix24 was founded in 2012 and is headquartered in Alexandria, Virginia. It offers a free plan and a 15-day trial.

Key features

Sales workflows and automation

Sales pipelines, recurring deals, and customizable triggers support tracking opportunities and moving leads or deals through defined stages. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields. Those tools may reduce routine work for teams managing a steady flow of customer interactions, while the value of automation will depend on how much of the CRM they put into use.

Connections and security

Integrations include email, WhatsApp, and telephony; the Market catalog offers more than 550 apps and solutions. Telephony and Market apps are paid-plan features, which limits how far a free account can extend the workspace. Bitrix24 says transfers use TLS encryption and describes protections intended to help customers meet HIPAA, GDPR, and other frameworks. Cloud data is hosted on AWS in Virginia or Frankfurt, Germany; on-premise editions can run on a customer's server.

Support includes a helpdesk, a contact option, webinars, how-to videos, and courses. The company reports handling around 75,000 support chats and tickets each month.

Pricing

The free plan costs nothing and is limited to 1–2 users and 5 GB of storage, with basic CRM for deals and contacts. It is a modest starting point for a very small team, but the seat and storage caps leave little room to grow.

Basic costs US$ 49 per organization/month billed annually, or US$ 69 billed monthly. It includes 5 users, 24 GB of storage, sales pipelines, recurring deals, and email, WhatsApp, and telephony integration. It fits a small team that needs those integrations, though five seats make it a poor fit for larger groups.

Standard costs US$ 99 per organization/month billed annually, or US$ 144 billed monthly. Its 50 users, 100 GB of storage, unlimited leads, invoices and estimates, and e-signature make it the more suitable step up for mid-sized businesses handling more than basic deal tracking.

Professional costs US$ 199 per organization/month billed annually, or US$ 289 billed monthly. With 100 users, 1 TB of storage, sales automation, call tracking, analytics, and reporting, it is aimed at scaling companies that can use deeper automation and reporting.

Enterprise costs US$ 399 per organization/month billed annually, or US$ 579 billed monthly. It includes 250 users, 3 TB of storage, centralized management, and distributed servers; higher user and storage tiers are also offered. This tier is for organizations with substantial capacity and management needs, not teams looking for a low-cost CRM. Basic, Standard, and Professional are described as suited respectively to solopreneurs and small teams, mid-sized businesses, and scaling companies. The annual organization prices are the lower commitments; compare them with monthly billing before choosing a term.

Platforms

Bitrix24 supports web, Windows, macOS, Linux, iOS, Android, API, and self-hosted deployment. Desktop apps cover Windows, Mac, and Linux, while mobile apps cover iOS and Android. The on-premise option gives organizations the choice to host on their own server; REST API access is included in the Vibe+ pricing tier.

Who it's for

Bitrix24 is strongest for teams that want CRM, communications, collaboration, and workflow tools in one workspace, especially as their needs expand beyond a few users. Insurance businesses may also find the policyholder portal relevant. Small teams can begin on the free plan, but should expect to move up when they need more seats, storage, or paid-only telephony and Market access.

Pros and cons

Pros: A broad CRM spans sales, payments, inventory, customer engagement, and e-signatures, with team collaboration and project tools in the same workspace.

Pros: Plans scale from a free 1–2-user option to Enterprise capacity, with an on-premise edition for customer-server hosting.

Cons: The free plan's 5 GB and small seat allowance limit its usefulness beyond a very small team.

Cons: Telephony and Market apps require a paid plan, and monthly billing is notably higher than the annual organization price.

Alternatives

For a smaller CRM without Bitrix24's broader workspace emphasis, Zoho CRM has a free plan for 3 users and a Standard plan at $23 a month billed annually. Freshsales is another freemium option, with a free tier for up to 3 users and a Growth plan at $9 a month billed annually.

Vtiger CRM offers a forever-free One Pilot plan for up to 10 users, 3,000 records, 1,000 emails a month, and 3 GB of storage. Creatio CRM is a paid alternative with a free trial and self-hosted support, with custom pricing.

For manufacturing-focused needs, Salesforce Manufacturing Cloud is a paid option with a Manufacturing Cloud - Sales Enterprise plan at $275 a month billed annually per user. Workbooks offers a 30-day free trial and a CRM plan at $47 a month, purchased on a 1-, 2- or 3-year subscription. Insightly CRM starts with Plus at $29 a month billed annually per user, including lead and contact management and project management. Maximizer CRM is a paid alternative with a Core plan at $65 a month billed annually.

Readers choosing by industry or sales use case can also browse Manufacturing CRM Software, Professional Services CRM Software, Sales Force Automation Software, and Insurance CRM Software.

Verdict

Choose Bitrix24 if your team wants sales management alongside collaboration and workflow tools, and its seat and storage tiers fit your growth plans. Its chief advantage is the breadth of CRM and workspace capabilities in one product; look elsewhere if you need a narrowly focused, low-cost CRM or require telephony and Market apps on a free plan.

Verdict

Bitrix24 combines a broad CRM with collaboration and workflow tools in one workspace. Check the plan limits and paid-only telephony and Market access against the way your team works.

Where Specifiction places it

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