Bitrix24 CRM vs EspoCRM
Bitrix24 CRM
bitrix24.com
EspoCRM
espocrm.comSide by side
| Figure | Bitrix24 CRM | EspoCRM |
|---|---|---|
| Price from | $69/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 9.2 (#5) |
| Spec score · Mac CRM | 9.4 (#1) | 9.2 (#4) |
| Spec score · Sales CRM Software | 9.5 (#1) | 9.3 (#3) |
| Spec score · Sales Force Automation Software | 9.4 (#2) | 9.3 (#4) |
| Spec score · Customer Relationship Management - Small Business Software | 9.4 (#2) | 9.2 (#5) |
| Spec score · CRM for small business | 9.4 (#2) | 9.2 (#8) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#2) | 9.3 (#4) |
| Spec score · Small Business CRM | 9.4 (#3) | 9.2 (#6) |
| AI features | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. | Yes |
| Developer extensibility | Developers can create webhooks, local applications, event handlers, widgets and chatbots, with OAuth 2.0 available for multi-account applications. | Developers can add custom modules, views, panels, dashlets, buttons, themes, controllers and API actions. |
| Founded | 2012 | 2011 |
| Free plan | Yes | Yes |
| Headquarters | Alexandria, Virginia, USA | Austin, Texas, USA |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. |
| Marketing | Marketing tools include email campaigns, social-media ads, SMS, telemarketing, landing pages and marketing automation. | Web-to-lead, campaigns and target lists support lead capture and marketing outreach. |
| Rating on G2 | 4.1 out of 5 from 614 reviews. | 4.5 out of 5 from 29 reviews |
| Rating on Trustpilot | 1.9 out of 5 from 112 reviews. | 3.6 out of 5 from 23 reviews |
| Rating on TrustRadius | 6.7 out of 10 from 109 reviews and ratings. | 10 out of 10 from 1 review |
| Security controls | Security measures include TLS connections, two-step authorization, a web-application firewall, isolated customer data, daily backups and redundant data centers. | The vendor states that cloud services use one-way password hashing, TLS 1.2 or 1.3, role-based access, OpenID Connect, LDAP and MFA where feasible. |
| Self-hosting | Business and Enterprise on-premise editions can be deployed through a Bitrix Virtual Appliance on Windows or Linux servers. | EspoCRM can run on a customer-controlled server or in the vendor cloud, with Docker, script and manual installation methods documented. |
| System requirements | Self-hosted deployment requires Apache 2.4 or nginx 1.16, PHP 8.2 or newer, MySQL 8.x, at least 10 GB disk space and 1 GB RAM. | The download page lists NGINX, Apache or IIS, PHP 8.3–8.5, and MySQL 8.0+, MariaDB 10.3+ or PostgreSQL 15.0+. |
| What it does | Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation. | EspoCRM is a web CRM for managing people, companies, projects, opportunities and other business relationships. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.