Bitrix24 CRM vs Capsule CRM
Bitrix24 CRM
bitrix24.com
Capsule CRM
capsulecrm.comSide by side
| Figure | Bitrix24 CRM | Capsule CRM |
|---|---|---|
| Price from | $69/mo | $11/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 7 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 9.4 (#2) |
| Spec score · Mac CRM | 9.4 (#1) | 9.4 (#2) |
| Spec score · Sales CRM Software | 9.5 (#1) | 9.4 (#2) |
| Spec score · Google Workspace for Sales Software | 9.4 (#1) | 9.3 (#3) |
| Spec score · Sales Force Automation Software | 9.4 (#2) | 9.4 (#3) |
| Spec score · Customer Relationship Management - Small Business Software | 9.4 (#2) | 9.4 (#3) |
| Spec score · CRM for small business | 9.4 (#2) | 9.2 (#9) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#2) | 9.4 (#3) |
| Spec score · Small Business CRM | 9.4 (#3) | 9.3 (#4) |
| AI features | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. | Yes |
| Founded | 2012 | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. |
| Free plan | Yes | Yes |
| Headquarters | Alexandria, Virginia, USA | Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. |
| Rating on Apple App Store | 4.4 out of 5 from 1.2K ratings. | 4.5 out of 5 from 44 ratings |
| Rating on G2 | 4.1 out of 5 from 614 reviews. | 4.7 out of 5 from 524 reviews |
| Rating on GetApp | 4.2 out of 5 from 1,005 reviews. | 4.5 out of 5 from 167 reviews |
| Rating on Google Play | 4.3 out of 5 from 60.1K reviews. | 4.7 out of 5 from 361 reviews |
| Rating on Trustpilot | 1.9 out of 5 from 112 reviews. | 4.5 out of 5 from 68 reviews |
| Rating on TrustRadius | 6.7 out of 10 from 109 reviews and ratings. | 8.8 out of 10 from 45 reviews and ratings |
| Self-hosting | Business and Enterprise on-premise editions can be deployed through a Bitrix Virtual Appliance on Windows or Linux servers. | Capsule is described as a cloud application accessed through a browser, with no self-hosted installation described. |
| System requirements | Self-hosted deployment requires Apache 2.4 or nginx 1.16, PHP 8.2 or newer, MySQL 8.x, at least 10 GB disk space and 1 GB RAM. | Capsule specifies no minimum hardware, recommends a modern computer with a fast CPU and 4GB or more memory, and supports current Chrome, Firefox, Edge and Safari 16+. |
| What it does | Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation. | Capsule is an online CRM for organizing people, companies, communications, sales opportunities and follow-up work. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.