Freshsales

CRM Software

Free planFree trialAndroidAPIBrowser extensioniOSWeb

9.1#2 of 242$0.75/mofirst paid tier

Overview

Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.

Who it is for

Freshsales suits sales teams that need lead and deal management, communication tools, and workflow automation in one CRM. Its free plan is limited to 3 users, while paid plans start at $9 per user per month billed annually.

What is good

Free plan supports up to 3 users.
Built-in chat, email, and phone interactions.
Freddy AI highlights leads and deals and writes emails.
Mobile apps include offline mode and voice notes.

What to know first

Growth starts at $9 per user per month, billed annually.
Trial accounts are suspended if users do not continue.
Free plan supports only up to 3 users.

Verdict

Freshsales combines contact, lead, and pipeline tools with AI assistance and sales automation. Review the user limit and paid-plan terms before choosing a plan.

Freshsales plans and pricing

All plans

Free Free up to 3 users freshworks.com · 28 Sept 2026

Growth $9/mo Billed annually Kanban view · Contact lifecycle stages · Chat, email, and phone · Email templates · Custom fields · Basic workflows freshworks.com · 28 Sept 2026

Pro $39/mo Billed annually Contact scoring · Deal insights · Custom sales activities · Territory management · Sales sequences freshworks.com · 28 Sept 2026

Enterprise $59/mo Billed annually Forecasting insights · Field-level permissions · Custom modules · Sandbox · Audit logs freshworks.com · 28 Sept 2026

Growth $9/yr annually 500 marketing contacts · Kanban view · contact lifecycle stages · chat, email, phone · email templates · custom fields freshworks.com · 28 Sept 2026

Pro $39/yr annually 500 marketing contacts · contact scoring · deal insights · custom sales activities · territory management · sales sequences freshworks.com · 28 Sept 2026

Compared on CRM software

Free plan: Yesfreshworks.com
Paid from: $15/mofreshworks.com

Facts

Free plan: Yesfreshworks.com · 20 Sept 2026
Paid from: 9freshworks.com · 20 Sept 2026
Free trial: Yesfreshworks.com · 20 Sept 2026
Visual sales pipeline: Yesfreshworks.com · 20 Sept 2026
Email sync: Yesfreshworks.com · 20 Sept 2026
AI features: Yesfreshworks.com · 20 Sept 2026
Mobile app: Yesfreshworks.com · 20 Sept 2026
Starting price: Paid plans start at $9 per user per month, billed annually.freshworks.com · 28 Sept 2026
Free plan limit: The free plan supports up to 3 users.freshworks.com · 28 Sept 2026
Free trial: The trial lasts 21 days and requires no credit card.freshworks.com · 28 Sept 2026
Trial access: The trial provides access to the fully-loaded CRM.freshworks.com · 28 Sept 2026
Trial expiry: Accounts are suspended if users do not continue after the trial.freshworks.com · 28 Sept 2026
Supported channels: The CRM supports chat, email, and phone interactions.freshworks.com · 28 Sept 2026
Pipeline view: Users can plan sales processes with kanban views and drag-and-drop cards.freshworks.com · 28 Sept 2026
AI assistance: Freddy AI highlights leads and deals, provides insights, and writes emails.freshworks.com · 28 Sept 2026
Workflow automation: The Growth plan includes basic workflows for automating repetitive tasks.freshworks.com · 28 Sept 2026
Security practices: Servers are hosted in a data center with 24-hour surveillance and current security patches.freshworks.com · 28 Sept 2026
Security patching: Freshworks says its application is kept up to date with the latest security patches.freshworks.com · 28 Sept 2026
Team collaboration: The CRM provides productivity, collaboration, and insights for sales teams.freshworks.com · 28 Sept 2026
Customer count: Freshsales is trusted by more than 74,000 businesses worldwide.freshworks.com · 28 Sept 2026
Support email: Freshsales questions and signup support are available by email.freshworks.com · 28 Sept 2026
Payment methods: Visa, Mastercard, Discover, and American Express cards are accepted across currencies.freshworks.com · 28 Sept 2026
Free AI sessions: Paid plans include 500 chatbot sessions once per account.freshworks.com · 28 Sept 2026
Bot session duration: A chat bot session lasts a maximum of 24 hours.freshworks.com · 28 Sept 2026
Session validity: Bot session validity aligns with the payment cycle.freshworks.com · 28 Sept 2026
Product: Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks.freshworks.com · 28 Sept 2026
Lead management: Freshsales helps teams generate leads, capture, qualify, route, and track them with Freddy AI.freshworks.com · 28 Sept 2026
Customer view: Freshsales provides a 360-degree view of contacts throughout their buying journey.freshworks.com · 28 Sept 2026
Channels: Built-in email, phone, and chat centralize customer communications, with integrations including Facebook Messenger and WhatsApp Business.freshworks.com · 28 Sept 2026
Pipeline: Teams can track deals, customize pipeline stages, forecast revenue, and receive AI-powered closing recommendations.freshworks.com · 28 Sept 2026
Automation: Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications.freshworks.com · 28 Sept 2026
Integrations: Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations.freshworks.com · 28 Sept 2026
Mobile: The Freshsales CRM mobile app is supported on both iOS and Android.crmsupport.freshworks.com · 28 Sept 2026
Mobile capability: The mobile app supports offline mode, Google Maps synchronization, check-in, voice notes, and Gmail and Outlook add-ons.freshworks.com · 28 Sept 2026
Security: Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials.trust.freshworks.com · 28 Sept 2026
Security practices: Freshworks states that it performs periodic code reviews, vulnerability assessments, and penetration testing, including independent third-party assessments.freshworks.com · 28 Sept 2026
Support: Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products.crmsupport.freshworks.com · 28 Sept 2026
Trial: The fully loaded CRM trial lasts 21 days, after which users select a plan and pay by credit card to continue.freshworks.com · 28 Sept 2026