EspoCRM vs Freshsales
EspoCRM
espocrm.com
Freshsales
freshworks.comSide by side
| Figure | EspoCRM | Freshsales |
|---|---|---|
| Price from | $15/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 7 |
| Spec score · CRM Software | 9.4 (#5) | 9.5 (#1) |
| Spec score · Sales Force Automation Software | 9.3 (#4) | 9.2 (#7) |
| Spec score · Sales CRM Software | 9.3 (#3) | 9.3 (#4) |
| Spec score · Mac CRM | 9.2 (#4) | 9.1 (#5) |
| Spec score · Professional Services CRM Software | 9.2 (#5) | 9.2 (#6) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.3 (#4) | 9.2 (#5) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#5) | 9.2 (#6) |
| Spec score · Small Business CRM | 9.2 (#6) | 9.1 (#7) |
| Spec score · CRM for small business | 9.2 (#8) | 9.4 (#4) |
| AI features | Yes | Yes |
| Automation | Workflows, scheduled workflows, webhooks and BPMN 2.0 process modeling automate business actions. | Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications. |
| Email sync | No | Yes |
| Founded | 2011 | 2010 |
| Free plan | Yes | Yes |
| Free trial | Yes | The trial lasts 21 days and requires no credit card. |
| Headquarters | Austin, Texas, USA | San Mateo, California, United States |
| Integrations | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Visual sales pipeline | Yes | Yes |
Plans
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.