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Frappe CRM

frappe.io

From $5/mo Free plan Open source WebLinuxiOSAndroidAPISelf-hosted
Visit frappe.io
Spec score 9.4 #7 of 244 in CRM Software

What it is

Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.

Spec sheet

What it does
Frappe CRM manages leads, deals, contacts, organizations, communications and sales pipelines for sales teams.Read 21 Oct 2026 · frappe.io
Purpose
Frappe CRM helps sales teams manage leads, deals, communications, views, reports, and follow-ups.Read 11 Oct 2026 · docs.frappe.io
Intended users
Frappe CRM describes itself as suited to small or mid-sized sales teams and businesses outgrowing spreadsheets; it may feel lightweight for needs involving complex CRM functionality and deep out-of-the-box integrations.Read 11 Oct 2026 · docs.frappe.io
Free plan
YesRead 22 Sep 2026 · frappe.io
Integrations
Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations.Read 21 Oct 2026 · frappe.io
Support
The pricing page describes Product Warranty as bug-fix support from Frappe engineers through support tickets and says it does not include functional support.Read 11 Oct 2026 · frappe.io
License
Frappe CRM source code is released under the GNU Affero General Public License version 3.0.Read 21 Oct 2026 · github.com
Headquarters
Mumbai, Maharashtra, IndiaRead 28 Sep 2026 · frappe.io
API extensibility
The product states that third-party applications can be connected through APIs and custom integrations.Read 21 Oct 2026 · docs.frappe.io
Automation
Visual workflow automations can trigger actions such as sending emails, assigning sales reps, updating fields, and calling webhooks.Read 11 Oct 2026 · docs.frappe.io
Cloud marketplace adoption
Frappe Cloud Marketplace reported about 37.6 thousand installs and supports CRM versions 15, 16 and Nightly.Read 21 Oct 2026 · cloud.frappe.io
Company founded
LinkedIn lists Frappe as founded in 2008.Read 21 Oct 2026 · linkedin.com
Company headquarters
LinkedIn lists Frappe's primary location in Mumbai, Maharashtra, India.Read 21 Oct 2026 · linkedin.com
Company ownership
LinkedIn describes Frappe as privately held and focused on building open-source business software.Read 21 Oct 2026 · linkedin.com
Company size
LinkedIn lists Frappe as a privately held company with 51–200 employees.Read 21 Oct 2026 · linkedin.com
Custom views
Users can save filtered list views, pin frequently used views and share public views.Read 21 Oct 2026 · cloud.frappe.io
Customization
Frappe Framework supports custom fields, tables, statuses, views and Python automation scripts.Read 21 Oct 2026 · frappe.io
Documentation
The documentation covers installation, mobile PWA setup and CRM usage, with community help through Telegram and the Discuss forum.Read 21 Oct 2026 · docs.frappe.io
Email communication
Emails can be sent and received from lead or deal pages, with reusable templates.Read 21 Oct 2026 · cloud.frappe.io
Email sync
YesRead 22 Sep 2026 · frappe.io
ERPNext integration
ERPNext connectivity can create quotations from deals and customers when deals are won.Read 21 Oct 2026 · frappe.io
Free trial
YesRead 22 Sep 2026 · frappe.io
Google Play listing
The Android listing showed the DexcissTech Frappe CRM app with 50+ downloads and no displayed aggregate rating in the captured page.Read 21 Oct 2026 · play.google.com
Hosting
Frappe CRM can be hosted on Frappe Cloud or installed on the customer’s own server.Read 11 Oct 2026 · docs.frappe.io
Installation requirements
Docker deployment requires Docker, Docker Compose and Git; Bench development uses Frappe Bench and Node tooling.Read 21 Oct 2026 · docs.frappe.io
Kanban pipeline
The product provides drag-and-drop Kanban views for managing lead and deal stages.Read 21 Oct 2026 · github.com
Lead and deal management
Users can track prospects and opportunities, add notes, log calls, assign tasks and retain relationship context.Read 21 Oct 2026 · docs.frappe.io
Lead capture
Leads can be captured through web forms, incoming email, WhatsApp, Facebook lead ads, manual entry, or spreadsheet imports.Read 11 Oct 2026 · frappe.io
Limit: advanced capabilities
Independent reviewers describe weaker AI, marketing automation, enterprise forecasting and revenue-operations depth than larger CRMs.Read 21 Oct 2026 · geoffokumu.com
Limit: external service costs
Reviewers note that WhatsApp and Twilio integrations require separate external accounts and configuration.Read 21 Oct 2026 · unsubbed.co
Limit: implementation complexity
An independent review says Bench installation requires medium-to-high technical skill for people unfamiliar with Frappe.Read 21 Oct 2026 · selfhostedcrm.com
Limit: integration breadth
Reviewers say the native integration ecosystem is much smaller than HubSpot or other large commercial CRMs.Read 21 Oct 2026 · unsubbed.co
Limit: native mobile apps
An independent review says the core product relies on a mobile PWA rather than native iOS or Android applications.Read 21 Oct 2026 · itechguides.com
Maker history
Frappe Technologies was founded by Rushabh Mehta in Mumbai in 2008.Read 11 Oct 2026 · healthcare.frappe.io
Meta lead capture
Facebook and Instagram leads can be pulled automatically into the CRM pipeline.Read 21 Oct 2026 · frappe.io
Mobile access
The official CRM interface works as a Progressive Web App installed from Chrome on Android or Safari on iOS.Read 21 Oct 2026 · docs.frappe.io
Notable release
GitHub shows version 1.88.0 released on 15 October 2026 with notes views, enrichment, email improvements and other fixes.Read 21 Oct 2026 · github.com
Open source
YesRead 22 Sep 2026 · frappe.io
Pipeline
Teams can convert leads into deals and track deals through customizable stages in a Kanban view.Read 11 Oct 2026 · frappe.io
Praise: cost model
Independent reviews repeatedly praise unlimited users and hosting-based pricing without per-seat charges.Read 21 Oct 2026 · selfhostedcrm.com
Praise: customization
Independent reviewers highlight Frappe Framework customization through fields, workflows, scripts and data models.Read 21 Oct 2026 · geoffokumu.com
Pricing limits
The pricing page says all plans include unlimited leads, deals, contacts, and sales agents without per-user pricing.Read 11 Oct 2026 · frappe.io
Rating on Apple App Store
The app listing says it has insufficient ratings or reviews to display an overview.Read 21 Oct 2026 · apps.apple.com
Rating on Gartner Peer Insights
Frappe Technologies had a 4.5 out of 5 average from 59 reviews across its listed products, not CRM-specific reviews.Read 21 Oct 2026 · gartner.com
Rating on GO Studio
The independent review gave Frappe CRM 8.5 out of 10.Read 21 Oct 2026 · geoffokumu.com
Rating on iTechGuides
The independent editorial review scored Frappe CRM 5.8 out of 10.Read 21 Oct 2026 · itechguides.com
Rating on SelfHostedCRM
The independent editorial review scored Frappe CRM 3.9 out of 5 and listed zero verified users.Read 21 Oct 2026 · selfhostedcrm.com
Reports and analytics
The CRM includes saved, pinned and public views plus customizable reporting and dashboards.Read 21 Oct 2026 · frappe.io
Security and compliance
Frappe Cloud states that Frappe’s Quality and Information Security Systems are certified to ISO 9001:2015 and ISO 27001:2013, and that Frappe Cloud is GDPR compliant.Read 11 Oct 2026 · frappe.io
Security feature
The iOS listing describes two-factor authentication as part of its secure connection to Frappe or ERPNext backends.Read 21 Oct 2026 · apps.apple.com
Self-hosting
Organizations can deploy on their own server with an easy-install script, Docker Compose or the Bench tool.Read 21 Oct 2026 · docs.frappe.io
Support model
Official documentation directs users to Telegram, the Discuss forum, website resources and YouTube for help and community support.Read 21 Oct 2026 · docs.frappe.io
Visual sales pipeline
YesRead 22 Sep 2026 · frappe.io
Workflow automation
Assignment rules route leads and deals automatically, while SLAs track response deadlines and breaches.Read 21 Oct 2026 · cloud.frappe.io

Plans and prices

Sites $5 a month onwards /mo 1 site Read 22 Sep 2026 · frappe.io
Servers $20 a month onwards /mo Multiple sites Read 22 Sep 2026 · frappe.io
Self-hosted Free Free self-hosting · AGPL-3.0 licensed Read 11 Oct 2026 · frappe.io
Frappe Cloud Sites $5 a month onwards /mo Single site · shared servers · managed upgrades and backups Read 11 Oct 2026 · frappe.io
Sites $5 a month onwards /mo 1 site · multiple apps · shared servers · unlimited users Read 21 Oct 2026 · frappe.io
Servers $40 a month onwards /mo virtual machine · multiple sites and benches · dedicated/shared instances · autoscaling Read 21 Oct 2026 · frappe.io
Frappe Cloud Servers $60 a month onwards /mo Superior dedicated server isolation · snapshots and autoscaling · global data centre locations Read 11 Oct 2026 · frappe.io

Every Frappe CRM plan and price →

Strong points and limits

Strong points

  • Capture leads from forms, email, WhatsApp and imports
  • Track deals through customizable Kanban stages
  • Automate emails, assignments, field updates and webhooks
  • Unlimited leads, deals, contacts and sales agents
  • Free AGPL-3.0 self-hosting option

Limits

  • Product Warranty excludes functional support
  • Mobile access is through a phone browser
  • May feel lightweight for complex CRM needs

Who it suits

Frappe CRM is aimed at small or midsized sales teams and businesses moving beyond spreadsheets. Teams needing complex CRM functions or extensive built-in integrations may find it lightweight.

Verdict

Frappe CRM pairs configurable pipelines and workflow automation with several lead-capture routes. Its free self-hosting option and per-site cloud pricing give teams different deployment choices, but functional support is not included in Product Warranty.

Where Specifiction places it

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