Frappe CRM vs Freshsales
Frappe CRM
frappe.io
Freshsales
freshworks.comSide by side
| Figure | Frappe CRM | Freshsales |
|---|---|---|
| Price from | $5/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 7 |
| Spec score · CRM Software | 9.4 (#7) | 9.5 (#1) |
| Spec score · Sales Force Automation Software | 9.2 (#6) | 9.2 (#7) |
| Automation | Visual workflow automations can trigger actions such as sending emails, assigning sales reps, updating fields, and calling webhooks. | Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications. |
| Email sync | Yes | Yes |
| Free plan | Yes | Yes |
| Free trial | Yes | The trial lasts 21 days and requires no credit card. |
| Headquarters | Mumbai, Maharashtra, India | San Mateo, California, United States |
| Integrations | Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Pipeline | Teams can convert leads into deals and track deals through customizable stages in a Kanban view. | Teams can track deals, customize pipeline stages, forecast revenue, and receive AI-powered closing recommendations. |
| Visual sales pipeline | Yes | Yes |
| Support | The pricing page describes Product Warranty as bug-fix support from Frappe engineers through support tickets and says it does not include functional support. | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. |
| Workflow automation | Assignment rules route leads and deals automatically, while SLAs track response deadlines and breaches. | The Growth plan includes basic workflows for automating repetitive tasks. |
Plans
Frappe CRM
- Sites$5 a month
- Servers$20 a month
- Self-hostedFree
- Frappe Cloud Sites$5 a month
- Sites$5 a month
- Servers$40 a month
- Frappe Cloud Servers$60 a month
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Frappe CRM
Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.