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Odoo CRM

odoo.com

From $24.90/mo Free plan Open source WebWindowsLinuxiOSAndroidAPI
Visit odoo.com
Spec score 9.5 #2 of 244 in CRM Software

What it is

Odoo CRM helps teams track sales opportunities, plan follow-ups and forecast sales through a Kanban pipeline. Leads can come from email, VoIP calls, social reactions, website visitors, event attendees and support tickets; predictive criteria including past performance estimate their likelihood of success. Users can automate lead creation, team assignment and scheduled activities. Communication channels include email, live chat, SMS and VoIP. CRM reporting includes lead and opportunity analysis, cohort analysis, dashboards and sales KPIs. Odoo Calendar can sync with Google Calendar and Outlook, and opportunity records can be used to create meetings. The Outlook plugin can create opportunities from an email panel in desktop or web Outlook. One App Free costs nothing for one app with unlimited users. Standard costs $24.90 a month billed yearly and the page also shows US$ 31.10 per user per month. Custom costs $49 a month billed yearly and also shows US$ 61.00 per user per month; Odoo.sh hosting costs extra. Odoo is open source, and its Custom plan includes external API access.

Spec sheet

What it does
Odoo CRM manages leads, opportunities, sales pipelines, activities, forecasts and quotations within an integrated business-app suite.Read 14 Oct 2026 · odoo.com
Audience
Odoo describes its product as an integrated suite of business apps covering needs such as CRM, ecommerce, accounting, inventory, point of sale, and project management.Read 10 Oct 2026 · odoo.com
Free plan
YesRead 20 Sep 2026 · odoo.com
API
Odoo 20 documents a JSON-2 HTTP API at /json/2/<model>/<method> authenticated with bearer API keys.Read 14 Oct 2026 · odoo.com
Security
Odoo describes code review, SQL-injection and XSS/RPC protections, PBKDF2-SHA512 password hashing, OIDC/OAuth and HTTPS enforcement on Odoo Cloud.Read 14 Oct 2026 · odoo.com
Support
The pricing page says all plans include unlimited email support, Monday to Friday, 24/5, in English, French, Spanish, or Dutch.Read 10 Oct 2026 · odoo.com
Headquarters
Grand-Rosière, BelgiumRead 4 Oct 2026 · odoo.com
AI features
YesRead 20 Sep 2026 · odoo.com
API access limit
External API access is restricted to the Custom plan and unavailable on One App Free and Standard.Read 14 Oct 2026 · odoo.com
API transition
The documentation schedules legacy XML-RPC and JSON-RPC endpoints for removal in Odoo 22 and presents JSON-2 as the replacement.Read 14 Oct 2026 · odoo.com
Automation
CRM automates lead creation, team assignment and scheduled activities, and supports rule-based assignment.Read 14 Oct 2026 · odoo.com
Calendar integration
Odoo Calendar can synchronize with Google Calendar and Outlook, and CRM opportunity records can be used to create meetings.Read 10 Oct 2026 · odoo.com
Communication
The CRM page lists email, live chat, SMS, and VoIP as integrated communication channels.Read 10 Oct 2026 · odoo.com
Communication integrations
The CRM page lists email, live chat, SMS and VoIP integrations.Read 14 Oct 2026 · odoo.com
Company founding
Odoo states that it was founded in Belgium in 2005.Read 14 Oct 2026 · odoo.com
Company headquarters
The registered address is Chaussée de Namur 40, 1367 Grand-Rosière, Belgium.Read 14 Oct 2026 · odoo.com
Company legal name
The company identifies itself as Odoo S.A.Read 14 Oct 2026 · odoo.com
Company ownership
LinkedIn describes Odoo as privately held, with company size listed at 5,001–10,000 employees.Read 14 Oct 2026 · oa.linkedin.com
CRM integrations
Features documentation describes integrations with Sales, Inventory and Email Marketing.Read 14 Oct 2026 · odoo.com
CRM purpose
Odoo CRM helps track opportunities through a sales pipeline, plan follow-ups, and forecast sales.Read 10 Oct 2026 · odoo.com
Funding
A 2014 Odoo press release announced $10 million in funding from XAnge, Sofinnova and SRIW.Read 14 Oct 2026 · odoo.com
GDPR
Odoo states that Odoo SA and its subsidiaries are GDPR compliant and describes Odoo Cloud as acting as a data processor for hosted customer databases.Read 10 Oct 2026 · odoo.com
Lead capture
Leads can be generated from sales-team email aliases and website contact forms.Read 14 Oct 2026 · odoo.com
Lead conversion
Users can qualify leads, merge similar records and convert them into opportunities assigned to salespeople or teams.Read 14 Oct 2026 · odoo.com
Lead scoring
Odoo scores leads using predictive criteria, including past performance, to estimate the probability of success.Read 10 Oct 2026 · odoo.com
Licence
The Odoo community code repository is published under GNU LGPL version 3; bundled libraries can carry compatible separate licences.Read 14 Oct 2026 · github.com
Limit: complexity
Reviewers repeatedly describe configuration, customization and the learning curve as demanding, often requiring technical expertise or training.Read 14 Oct 2026 · capterra.com
Limit: performance and updates
Capterra reviewers report slow synchronization, update bugs and custom modules breaking after structural version changes.Read 14 Oct 2026 · capterra.com
Limit: support and implementation
Reviews report slow support, implementation delays and additional partner or development costs.Read 14 Oct 2026 · trustpilot.com
Limits and exclusions
The pricing page excludes Odoo.sh hosting for custom developments, implementation services, in-app purchase credits, and maintenance of custom code from plan fees.Read 10 Oct 2026 · odoo.com
Online limitation
Odoo Online does not support custom modules or third-party Apps Store modules.Read 14 Oct 2026 · odoo.com
Open source
YesRead 20 Sep 2026 · odoo.com
Outlook add-in
Odoo's Outlook plugin is available for desktop and web Outlook and can create an opportunity from an email panel.Read 10 Oct 2026 · odoo.com
Pipeline
Opportunities are shown as draggable cards in kanban stages with expected revenue visibility.Read 14 Oct 2026 · odoo.com
Platforms and deployment
Odoo offers downloads for Windows, Ubuntu/Debian, and RPM, mobile apps for Android and iOS, and self-hosting options; its Custom plan includes external API access.Read 10 Oct 2026 · odoo.com
Praise: flexibility
Independent reviewers commonly praise customizable pipelines, modular apps and flexible workflows.Read 14 Oct 2026 · trustradius.com
Praise: integrated suite
G2, Capterra, GetApp and Software Advice reviewers repeatedly praise connecting CRM, sales, accounting, inventory and other functions in one system.Read 14 Oct 2026 · g2.com
Predictive scoring
Predictive lead scoring uses historical won and lost opportunities with a naive-Bayes model to estimate success probability.Read 14 Oct 2026 · odoo.com
Productivity integrations
Official integration documentation covers Outlook and Gmail plugins, Unsplash, Google Places, geolocation, Google Translate, Google Cloud storage and Microsoft Azure storage.Read 14 Oct 2026 · odoo.com
Rating on Apple App Store
2.6 out of 5 from 145 ratingsRead 14 Oct 2026 · apps.apple.com
Rating on Capterra
4.2 out of 5 from 1,334 reviewsRead 14 Oct 2026 · capterra.com
Rating on Chrome Web Store
4.9 out of 5 from 17 ratingsRead 14 Oct 2026 · chromewebstore.google.com
Rating on G2
4.1 out of 5 from 204 reviewsRead 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.1 out of 5 from 29 ratingsRead 14 Oct 2026 · gartner.com
Rating on GetApp
4.2 out of 5 from about 1,300 reviewsRead 14 Oct 2026 · getapp.com
Rating on Google Play
3.7 out of 5 from 4.66K reviewsRead 14 Oct 2026 · play.google.com
Rating on Software Advice
4.2 out of 5 from 1,335 reviewsRead 14 Oct 2026 · softwareadvice.com
Rating on Trustpilot
3.1 out of 5 from 1,295 reviewsRead 14 Oct 2026 · trustpilot.com
Rating on TrustRadius
7.7 out of 10 from 125 ratingsRead 14 Oct 2026 · trustradius.com
Release
Odoo's release-notes page lists Odoo 20 as released in September 2026 and Odoo 19 in September 2025.Read 14 Oct 2026 · odoo.com
Reporting
CRM provides pipeline, expected-revenue, forecast, team-performance and customizable dashboard reporting.Read 14 Oct 2026 · odoo.com
SDKs
Odoo's web-services tutorial provides XML-RPC and JSON-RPC examples and points to client libraries for Python, Ruby, PHP, Java and Go.Read 14 Oct 2026 · odoo.com
Self-hosting
Source installation requires Python 3.10 or newer and PostgreSQL 13 or newer; packaged installers exist for Debian/Ubuntu, Fedora/CentOS/RHEL and Windows.Read 14 Oct 2026 · odoo.com

Plans and prices

One App Free Free one app · unlimited users · Odoo Online Read 14 Oct 2026 · odoo.com
Standard $24.90 a month yearly all apps · Odoo Online · per user Read 14 Oct 2026 · odoo.com
Standard Priced on request All apps Read 20 Sep 2026 · odoo.com
Custom $49 a month yearly all apps · Odoo Online/Odoo.sh/on-premise · Studio/Agentic AI · multi-company · external API · per user Read 14 Oct 2026 · odoo.com
Custom Priced on request All apps Read 20 Sep 2026 · odoo.com

Every Odoo CRM plan and price →

Strong points and limits

Strong points

  • Kanban pipeline supports drag-and-drop stages.
  • Leads can come from multiple listed sources.
  • Predictive lead scoring estimates success probability.
  • CRM includes dashboards and sales KPI reporting.

Limits

  • One App Free includes only one app.
  • Odoo.sh hosting costs extra on Custom.
  • Plan fees exclude implementation services and custom-code maintenance.

Who it suits

Odoo CRM suits teams that need opportunity tracking, lead capture, follow-up automation and sales reporting. One App Free may suit teams that can work within a single app; Standard and Custom include all apps.

Odoo CRM in depth

Read the full write-up

Odoo CRM tracks sales opportunities, follow-ups and forecasts within Odoo’s wider business-app suite. It is a strong fit for organizations that want CRM alongside other business functions and can use the suite as they grow. Its one-app free plan is a useful starting point; getting all apps requires a paid plan.

Overview

Odoo CRM is built around a sales pipeline rather than a standalone contact list. Teams can capture prospects from several channels, score leads, automate routine work and analyze sales activity. That combination suits businesses looking to organize a repeatable sales process, particularly if they also want access to Odoo apps for areas such as accounting, inventory, ecommerce or project management.

Odoo is open source and offers cloud, mobile and self-hosted options. The breadth is an advantage for organizations seeking room to build around a common suite, but the free offer covers only one app. Buyers who need multiple business functions should weigh the paid plans and any excluded implementation or custom-code costs.

Key features

Pipeline and lead scoring: A Kanban board lets users move opportunities between stages by dragging them. Predictive scoring uses criteria including past performance to estimate a lead’s chance of success, helping teams prioritize follow-up rather than treat every prospect alike.

Lead capture and automation: Leads can enter from email, VoIP calls, social media reactions, website visitors, event attendees and support tickets. Automation can create leads, assign teams and schedule activities, which can reduce routine coordination across those sources.

Communication and calendar: Email, live chat, SMS and VoIP are integrated channels. Odoo Calendar can synchronize with Google Calendar and Outlook, and opportunity records can be used to create meetings. The Outlook add-in, for desktop and web Outlook, can create an opportunity from an email panel.

Reporting: Opportunity and lead analysis, cohort analysis, dashboards and sales KPI reporting give teams several ways to review pipeline activity and performance.

Security and privacy: Odoo says Cloud data is encrypted in transit with HTTPS and at rest with AES-256, and that it participates in the CSA STAR Program at Level 1. Odoo also states that Odoo SA and its subsidiaries are GDPR compliant, with Odoo Cloud acting as a data processor for hosted customer databases.

Pricing

Odoo’s freemium model starts with One App Free at free. It includes one app, unlimited users and Odoo Online. This is a practical way to start with CRM or another single app, but it will not cover a team that needs CRM alongside other Odoo apps.

Standard costs $24.90 a month (billed Yearly); the pricing page also shows US$ 31.10 / user / month. It includes all apps on Odoo Online, with unlimited support, hosting and maintenance. This is the relevant step up for organizations that want the full suite on Odoo’s online service without the deployment options reserved for Custom.

Custom costs $49 a month (billed Yearly); the page also shows US$ 61.00 / user / month. It includes all apps on Odoo Online, Odoo.sh or on-premise, plus Studio, Agentic AI, multi-company support and external API access. This plan suits organizations that need those capabilities or a choice of deployment. Odoo.sh hosting costs extra.

All plans include unlimited email support Monday to Friday, 24/5, in English, French, Spanish or Dutch. Plan fees exclude Odoo.sh hosting for custom developments, implementation services, in-app purchase credits and maintenance of custom code, so the subscription is not the whole cost for organizations needing those services.

Platforms

Odoo supports web access, Android and iOS apps, and self-hosting. Downloads are offered for Windows, Ubuntu/Debian and RPM. Custom includes external API access, while the stated plan information does not include that feature in Standard or One App Free.

Who it's for

Odoo CRM suits businesses that want pipeline management, lead prioritization and sales reporting within a broader business suite. It is especially compelling when the one-app free scope is enough to begin and there is a realistic need for other Odoo apps later. A buyer seeking only a CRM, or one that needs multiple apps without paying for an all-app plan, should look elsewhere.

Pros and cons

Pro: One App Free includes unlimited users, making it a low-cost starting point for a team that can operate within one app.

Pro: Lead capture across email, calls, social reactions, web visits, events and support tickets, combined with scoring and automation, supports a more structured prospect process.

Pro: Cloud, mobile and self-hosted options, with external API access on Custom, accommodate different deployment and integration needs.

Con: The free plan is limited to one app, so teams that need Odoo’s broader suite must move to a paid plan.

Con: Custom adds an annual-billed subscription and Odoo.sh hosting costs extra; implementation services and custom-code maintenance are also excluded from plan fees.

Alternatives

Compare Odoo with CRM Software and Sales Force Automation Software if you want to weigh other tools in those categories. For a more specialized search, browse Insurance CRM Software, Professional Services CRM Software or Cost Accounting Software.

Trimble Viewpoint Vista is an ERP alternative with cloud-hosted and on-premises deployments; pricing is by contacting sales.

Global Shop Solutions ERP uses pricing tailored to the company, with upfront and ongoing quarterly costs.

TimeSuite is another paid option.

webERP is a free, open-source, self-hosted alternative under GNU General Public License v2, with no free trial.

Deltek Maconomy is an enterprise ERP for professional services firms, with pricing by demo request.

Exact Online offers online accounting, CRM, bank feeds and invoicing; it has a free trial.

abas ERP has implementation costs that vary with users, process complexity, data migration, desired functions and adjustments.

Epicor Kinetic offers platform cores, cloud packages, concurrent user licenses and industry bundles.

Verdict

Choose Odoo CRM if you want a capable sales pipeline inside a broader suite and value the option to start with one free app before adopting more. Its strongest reason to buy is the combination of lead capture, scoring, automation and reporting with flexible deployment options. Look elsewhere if one app is too narrow and the added subscription, hosting or implementation costs do not fit your needs.

Verdict

Odoo CRM combines pipeline management with lead scoring, communication channels, automation and reporting. Compare the one-app free offer with the all-app paid plans, and account for exclusions such as Odoo.sh hosting and implementation services.

Where Specifiction places it

Alternatives to Odoo CRMAll alternatives →