Freshsales vs Odoo CRM
Freshsales
freshworks.comOdoo CRM
odoo.comSide by side
| Figure | Freshsales | Odoo CRM |
|---|---|---|
| Price from | $9/mo | $24.90/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 5 |
| Spec score · CRM Software | 9.5 (#1) | 9.5 (#2) |
| Spec score · Sales Automation | 9.3 (#2) | 9.0 (#6) |
| Spec score · Insurance CRM Software | 9.2 (#2) | 8.9 (#7) |
| Spec score · Customer Relationship Management - Enterprise Software | 9.3 (#2) | 9.1 (#3) |
| Spec score · CRM for small business | 9.4 (#4) | 9.4 (#3) |
| Spec score · Mac CRM | 9.1 (#5) | 8.9 (#9) |
| Spec score · Sales Force Automation Software | 9.2 (#7) | 8.9 (#11) |
| Spec score · Professional Services CRM Software | 9.2 (#6) | 8.8 (#10) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.2 (#5) | 8.9 (#8) |
| Spec score · Small Business CRM | 9.1 (#7) | 8.9 (#8) |
| AI features | Yes | Yes |
| Automation | Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications. | CRM automates lead creation, team assignment and scheduled activities, and supports rule-based assignment. |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | Grand-Rosière, Belgium |
| Pipeline | Teams can track deals, customize pipeline stages, forecast revenue, and receive AI-powered closing recommendations. | Opportunities are shown as draggable cards in kanban stages with expected revenue visibility. |
| Security | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. | Odoo describes code review, SQL-injection and XSS/RPC protections, PBKDF2-SHA512 password hashing, OIDC/OAuth and HTTPS enforcement on Odoo Cloud. |
| Support | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. | The pricing page says all plans include unlimited email support, Monday to Friday, 24/5, in English, French, Spanish, or Dutch. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
Odoo CRM
- One App FreeFree
- Standard$24.90 a month
- StandardPriced on request
- Custom$49 a month
- CustomPriced on request
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
Odoo CRM
Odoo CRM helps teams track sales opportunities, plan follow-ups and forecast sales through a Kanban pipeline. Leads can come from email, VoIP calls, social reactions, website visitors, event attendees and support tickets; predictive criteria including past performance estimate their likelihood of success. Users can automate lead creation, team assignment and scheduled activities. Communication channels include email, live chat, SMS and VoIP. CRM reporting includes lead and opportunity analysis, cohort analysis, dashboards and sales KPIs. Odoo Calendar can sync with Google Calendar and Outlook, and opportunity records can be used to create meetings. The Outlook plugin can create opportunities from an email panel in desktop or web Outlook. One App Free costs nothing for one app with unlimited users. Standard costs $24.90 a month billed yearly and the page also shows US$ 31.10 per user per month. Custom costs $49 a month billed yearly and also shows US$ 61.00 per user per month; Odoo.sh hosting costs extra. Odoo is open source, and its Custom plan includes external API access.