Frappe CRM vs Zoho CRM
Frappe CRM
frappe.io
Zoho CRM
zoho.comSide by side
| Figure | Frappe CRM | Zoho CRM |
|---|---|---|
| Price from | $5/mo | $14/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 15 |
| Spec score · CRM Software | 9.4 (#7) | 9.4 (#3) |
| Spec score · Sales Force Automation Software | 9.2 (#6) | 8.5 (#20) |
| Customization | Frappe Framework supports custom fields, tables, statuses, views and Python automation scripts. | Canvas, Client Script, layouts, and portals let organizations customize the CRM and provide access to customers, partners, and vendors. |
| Email sync | Yes | Yes |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Mumbai, Maharashtra, India | Chennai, India |
| Integrations | Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Purpose | Frappe CRM helps sales teams manage leads, deals, communications, views, reports, and follow-ups. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Visual sales pipeline | Yes | Yes |
| Support | The pricing page describes Product Warranty as bug-fix support from Frappe engineers through support tickets and says it does not include functional support. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Frappe CRM
- Sites$5 a month
- Servers$20 a month
- Self-hostedFree
- Frappe Cloud Sites$5 a month
- Sites$5 a month
- Servers$40 a month
- Frappe Cloud Servers$60 a month
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Frappe CRM
Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.