Bitrix24 CRM vs Bonsai
Bitrix24 CRM
bitrix24.com
Bonsai
hellobonsai.comSide by side
| Figure | Bitrix24 CRM | Bonsai |
|---|---|---|
| Price from | $69/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 4 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 9.3 (#4) |
| Spec score · Business Management | 9.4 (#1) | 9.1 (#3) |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | Official integration resources cover QuickBooks Online, Xero, Zapier, Calendly, Gmail, Outlook, Zoom, HiBob and a Bonsai MCP server. |
| Product | Bitrix24 describes itself as an online workspace centered on CRM, with project management, online collaboration, communication, and workflow automation tools. | Bonsai consolidates projects, clients, and billing in a platform for service businesses. |
| Rating on Apple App Store | 4.4 out of 5 from 1.2K ratings. | 4.3 out of 5 from 310 ratings |
| Rating on Capterra | 4.2 out of 5 from 1,006 reviews. | 4.6 out of 5 from 95 reviews |
| Rating on G2 | 4.1 out of 5 from 614 reviews. | 4.3 out of 5 from 101 reviews |
| Rating on GetApp | 4.2 out of 5 from 1,005 reviews. | 4.6 out of 5 from 95 reviews |
| Rating on Google Play | 4.3 out of 5 from 60.1K reviews. | 4.2 out of 5 from 105 reviews |
| Rating on Trustpilot | 1.9 out of 5 from 112 reviews. | 4.3 out of 5 from 639 reviews |
| Rating on TrustRadius | 6.7 out of 10 from 109 reviews and ratings. | 9.1 out of 10 from 5 reviews |
| Security | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. | Bonsai says it achieved SOC 2 Type II compliance on July 3, 2025, and describes enforced multifactor authentication and least-privilege access. |
| Support | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. | Paid subscribers can contact support in the app or by email, and Bonsai says its Help Center has over 240 articles. |
| System requirements | Self-hosted deployment requires Apache 2.4 or nginx 1.16, PHP 8.2 or newer, MySQL 8.x, at least 10 GB disk space and 1 GB RAM. | The iPhone app requires iOS 15.1 or later and is also listed for Apple Vision with visionOS 1.0 or later. |
| What it does | Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation. | Bonsai is an all-in-one business platform for agencies, consultancies and professional service providers covering projects, clients, teams, billing, resource planning and revenue tracking. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Bonsai
Bonsai brings client work, project delivery, and billing into one platform for service businesses. Client management includes CRM, deals, estimates, proposals, contracts, retainers, forms, a client portal, and scheduling. Project tools cover tasks, Gantt charts, time tracking, budgets, timesheets, reports, and resource planning. Financial tools include invoicing, payments, rate cards, expenses, forecasting, and accounting integrations. Premium lists QuickBooks, Xero, Zapier, Calendly, and Google integrations. The API covers contacts, companies, deals, projects, tasks, subtasks, comments, time entries, and invoices. Access is available through the website, iPhone and Android apps, Mac OS, an API, and an extension. Monthly per-user plans are Basic at 15.00 USD, Essentials at 25.00 USD, Premium at 39.00 USD, and Elite at 59.00 USD. A pricing note lists $9/user/mo annually. The 7-day trial provides full, unlimited access; continuing requires a plan and payment details. Elite requires at least three users.