Bigin by Zoho CRM vs Freshsales
Bigin by Zoho CRM
bigin.com
Freshsales
freshworks.comSide by side
| Figure | Bigin by Zoho CRM | Freshsales |
|---|---|---|
| Price from | $7/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 7 |
| Spec score · Professional Services CRM Software | 9.3 (#3) | 9.2 (#6) |
| Spec score · Mac CRM | 9.2 (#3) | 9.1 (#5) |
| Spec score · CRM Software | 9.1 (#22) | 9.5 (#1) |
| Spec score · Sales Force Automation Software | 9.2 (#5) | 9.2 (#7) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#4) | 9.2 (#6) |
| Spec score · Small Business CRM | 9.2 (#5) | 9.1 (#7) |
| Spec score · CRM for small business | 9.1 (#10) | 9.4 (#4) |
| AI capabilities | Bigin includes Zia-powered AI features such as writing assistance, summaries, reply suggestions, and churn analysis. | Yes |
| Email sync | Yes | Yes |
| Founded | 2020 | 2010 |
| Free plan | Yes | Yes |
| Free trial | Yes | The trial lasts 21 days and requires no credit card. |
| App integrations | Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp, and Zapier. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Mobile app | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
| Paid from | 7 | Paid plans start at $9 per user per month, billed annually. |
Plans
Bigin by Zoho CRM
- FreeFree
- Express$84 a year
- Premier$144 a year
- Bigin 360$216 a year
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Bigin by Zoho CRM
Bigin by Zoho CRM is a customer relationship management platform for small businesses and MSMEs, including businesses with 1 to 20 employees. Visual sales pipelines organize customer work, while email sync, workflow automation and marketing automation support sales processes. The free edition supports one user, one pipeline, 500 records and three automations; paid editions raise limits and add multiple team pipelines and user management. Listed starting pricing is $7/user/mo billed annually, and annual pricing can save up to 35%. A 15-day free trial requires no credit card, and the offer includes free onboarding and a 100% money-back guarantee. Zia-powered AI features include writing assistance, summaries, reply suggestions and churn analysis. Integrations include Zoho Books, QuickBooks, Microsoft 365, Google Workspace, Shopify, Mailchimp and Zapier. WhatsApp integration supports messages, replies and conversation history. Apps are available for iOS, iPadOS, Android and macOS. Support is offered by phone, email and live chat 24 hours a day, five days a week.
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.