Birdeye vs Broadly Reputation
Birdeye
birdeye.comBroadly Reputation
broadly.comSide by side
| Figure | Birdeye | Broadly Reputation |
|---|---|---|
| Price from | — | $79/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Restaurant Review Management Software | 8.4 (#3) | 8.3 (#7) |
| Spec score · Review Management Software | 8.4 (#29) | 7.8 (#98) |
| Spec score · Review Generation Software | 8.4 (#6) | 8.3 (#8) |
| Spec score · Salon Reputation Management Software | 8.4 (#6) | 8.3 (#8) |
| Spec score · Local Marketing Software | 8.4 (#6) | 8.3 (#7) |
| Spec score · Online Reputation Management Software | 8.4 (#15) | 8.3 (#18) |
| Headquarters | Palo Alto, California, United States | Boca Raton, Florida, United States |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | Broadly says it can build custom integrations with partners’ business systems to automate review requests after services are complete. |
| Request channels | email_and_sms | email_and_sms |
| Monitoring alerts | Yes | Yes |
| AI review responses | Responds in the brand voice and can post automatically or hold for approval | Yes |
| Review sources | Google,Facebook,and 200+ industry review sites | Google,Facebook,Yelp,and other popular sites |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | Broadly says it uses commercially reasonable technical, administrative, and organizational measures to protect personal information. |
| Social channels | Creates, schedules, and responds in the brand voice on every channel | Broadly says Social Media Manager consolidates content for Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn. |
Plans
Broadly Reputation
- Standard$79 a month
- Pro$89 a month
- PremiumPriced on request
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
Broadly Reputation
Broadly Reputation helps businesses collect reviews, respond to them, and follow customer feedback from one place. Businesses can automatically request reviews by text or email after a job or appointment, and monitoring alerts help track review activity. Its AI Reputation Specialist generates responses to Google and Facebook reviews, flagging sensitive replies for approval before posting. Standard includes review management on Google and Facebook for $79 a month; Pro costs $89 a month and adds AI-generated responses. Premium automates review requests and responses, with price not listed. Broadly also highlights Social Media Manager, Local SEO, and Web Chat. Social Media Manager consolidates content for Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn. Local SEO updates business information across more than 40 listings, including Google, Facebook, Amazon Alexa, Foursquare, Yellow Pages, MapQuest, Siri, and CitySearch. The service is available on Android, iOS, and web. Broadly describes its audience as local businesses, including home services, auto services, dental, legal, and pet services.