Birdeye vs Grade.us
Birdeye
birdeye.com
Grade.us
grade.usSide by side
| Figure | Birdeye | Grade.us |
|---|---|---|
| Price from | — | $36.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Restaurant Review Management Software | 8.4 (#3) | 8.8 (#1) |
| Spec score · Review Management Software | 8.4 (#29) | 9.0 (#11) |
| Spec score · Review Generation Software | 8.4 (#6) | 8.8 (#1) |
| Spec score · Salon Reputation Management Software | 8.4 (#6) | 8.8 (#1) |
| Spec score · Local Marketing Software | 8.4 (#6) | 8.8 (#1) |
| Spec score · Online Reputation Management Software | 8.4 (#15) | 8.8 (#4) |
| Founded | Birdeye's about page says its founders began building the company in 2012. | 2013 |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | Official integrations include Google Sheets, Constant Contact, QuickBooks Online, Google Business Profile, Facebook and Zapier. |
| Request channels | email_and_sms | email_and_sms |
| Review generation | Its review-generation agent chooses the timing and channel for requests and learns which sends work best. | Its review funnel uses email and SMS requests, multi-site choices, QR codes, buttons and kiosk forms to collect reviews. |
| Review marketing | Its review-marketing agent selects reviews and creates branded posts for social media and the web. | Users can embed review streams on websites, use a WordPress plugin and automatically share positive reviews on Facebook. |
| Monitoring alerts | Yes | Yes |
| Review sources | Google,Facebook,and 200+ industry review sites | Google,Facebook,and 100+ industry-specific review sites |
| Review display widgets | Yes | Yes |
Plans
Grade.us
- Small Business$99 a month
- Multi Location$60 a month
- AgencyPrice not published
- White Label Premium$440 a year
- White Label Premium dashboard add-on$440 a year
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.