Birdeye vs Localyser
Birdeye
birdeye.com
Localyser
localyser.comSide by side
| Figure | Birdeye | Localyser |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Restaurant Review Management Software | 8.4 (#3) | 8.0 (#11) |
| Spec score · Local SEO Software | 8.2 (#31) | 7.5 (#72) |
| Headquarters | Palo Alto, California, United States | Montreal, Canada; Dubai, UAE |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | The integrations page lists connections including Google, Yelp, TripAdvisor, Uber Eats, DoorDash, Instagram, and Facebook. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | The privacy policy says Localyser uses physical, electronic, and administrative measures designed to protect personal information and limits access based on business need. |
Plans
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
Localyser
Localyser brings reviews, messages, and surveys from multiple business locations into one web dashboard. Its AI can send personalized replies to positive reviews and turn negative reviews into tickets routed to a manager or support team member. AI insights analyze sentiment and trends and compare performance across locations. Listed integrations include Google, Yelp, TripAdvisor, Uber Eats, DoorDash, Instagram, and Facebook; it can also connect CRM data with Mailchimp and ActiveCampaign and create tickets in Jira and Zendesk. Localyser says it supports all languages, translates reviews into a primary language, and lets teams reply in the original review language. Plans include unlimited users. The Mid package costs $49 a month per location, with the price decreasing based on location count; a free trial is available. Monthly and annual subscriptions have flexible cancellation terms. There is no setup fee, and the package includes a live training session. Localyser is designed for multi-unit restaurant brands and executive, operations, marketing, and customer support teams.