Birdeye vs SOCi Genius Reputation
Birdeye
birdeye.comSOCi Genius Reputation
soci.aiSide by side
| Figure | Birdeye | SOCi Genius Reputation |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Salon Reputation Management Software | 8.4 (#6) | 7.3 (#24) |
| Founded | Birdeye's about page says its founders began building the company in 2012. | 2012 |
| Headquarters | Palo Alto, California, United States | San Diego, California, United States |
| Integrations | Birdeye says it connects with more than 3,000 software systems, including CRM, EHR, PMS, and POS tools, through MCP and APIs. | SOCi lists 140+ integrations, including Salesforce, Yardi, RealPage, Entrata, Olo, Punchh, and Smarsh, and says custom API connections may be available. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | SOCi lists SOC 2 Type II, SOC 3, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, and HIPAA-aligned controls; it says a Business Associate Agreement is available on request for customers handling protected health information. |
Plans
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
SOCi Genius Reputation
SOCi Genius Reputation has no write-up on Specifiction yet; its figures are above.