Birdeye vs SOCi Reputation Management
Birdeye
birdeye.com
SOCi Reputation Management
soci.aiSide by side
| Figure | Birdeye | SOCi Reputation Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Multi-Location Marketing Platforms | 8.4 (#2) | 7.0 (#12) |
| Spec score · Restaurant Review Management Software | 8.4 (#3) | 7.0 (#24) |
| Spec score · Local Marketing Software | 8.4 (#6) | 7.0 (#24) |
| Spec score · Online Reputation Management Software | 8.4 (#15) | 7.1 (#44) |
| Founded | Birdeye's about page says its founders began building the company in 2012. | 2012 |
| Headquarters | Palo Alto, California, United States | San Diego, California, United States |
| Pricing limits | Birdeye's pricing page asks for contact details and location count to provide pricing and does not display plan prices there. | Some skills have usage limits tied to the package, and SOCi says those limits can be increased as needs grow. |
| Review responses | Its response agent can draft on-brand replies within industry rules and either post them automatically or hold them for approval. | The agent can publish review replies according to brand rules and approval settings, with sensitive or escalated reviews held for the team. |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | SOCi states that it holds SOC 2 Type II and SOC 3 reports and ISO/IEC 27001, 27701, and 42001 certifications, and offers HIPAA-aligned controls. |
| Target customers | Multi-location brands | SOCi says its pricing is designed for enterprises managing hundreds or thousands of locations, and its reputation product is for multi-location brands. |
Plans
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
SOCi Reputation Management
SOCi Reputation Management has no write-up on Specifiction yet; its figures are above.