SOCi Reputation Management
soci.ai
Spec sheet
- Purpose
- Genius Reputation Agent is review management software for multi-location brands that monitors reviews, responds in the brand voice, and routes reviews needing human attention to the team.Read 11 Oct 2026 · soci.ai
- Trial
- SOCi states that it does not offer a free trial and scopes each deployment through a custom quote and demo.Read 11 Oct 2026 · soci.ai
- Security
- SOCi states that it holds SOC 2 Type II and SOC 3 reports and ISO/IEC 27001, 27701, and 42001 certifications, and offers HIPAA-aligned controls.Read 11 Oct 2026 · soci.ai
- Compliance
- SOCi Shield applies brand and regulatory standards across social, search, and reputation, and can flag user-created content and stop publication until issues are resolved.Read 11 Oct 2026 · soci.ai
- Headquarters
- San Diego, California, United StatesRead 28 Sep 2026 · soci.ai
- Founded
- 2012Read 28 Sep 2026 · soci.ai
- Company
- SOCi's About page identifies Afif Khoury as its founder and CEO; a SOCi security report identifies the company as headquartered in San Diego, California.Read 11 Oct 2026 · soci.ai
- Broader integrations
- SOCi lists more than 140 integrations across listings, maps, social, reviews, marketplaces, AI answer engines, and business systems, with custom API connections available.Read 11 Oct 2026 · soci.ai
- Customer surveys
- It sends conversational surveys after a visit to identify and help resolve unhappy customers before they post a review.Read 11 Oct 2026 · soci.ai
- Pricing limits
- Some skills have usage limits tied to the package, and SOCi says those limits can be increased as needs grow.Read 11 Oct 2026 · soci.ai
- Review networks
- The product integrates with Google, Yelp, Facebook, TripAdvisor, and Apple app store reviews; the page also lists Apple Maps, Punchh, Yardi, and RealPage.Read 11 Oct 2026 · soci.ai
- Review responses
- The agent can publish review replies according to brand rules and approval settings, with sensitive or escalated reviews held for the team.Read 11 Oct 2026 · soci.ai
- Support and setup
- SOCi says complex or custom integrations are handled by onboarding and support; most listed integrations can be connected directly by marketing teams.Read 11 Oct 2026 · soci.ai
- Target customers
- SOCi says its pricing is designed for enterprises managing hundreds or thousands of locations, and its reputation product is for multi-location brands.Read 11 Oct 2026 · soci.ai
- Voice of Customer
- Voice of Customer groups feedback into themes and sentiment shifts by location and region, with clusters tied to customer quotes.Read 11 Oct 2026 · soci.ai
Plans and prices
Custom quote Priced on request priced by number of locations and Genius Agents/skills · some skills have package usage limits · no per-user or per-listing fees Read 11 Oct 2026 · soci.ai
Where Specifiction places it
- Multi-Location Marketing Platforms#12 of 237.0
- Online Reputation Management Software#44 of 617.1
- Social Media Management - Enterprise Software#17 of 237.2
- Local Marketing Software#24 of 277.0
- Restaurant Review Management Software#24 of 277.0
