Birdeye vs Social Places Brand Listening
Birdeye
birdeye.comSocial Places Brand Listening
socialplaces.ioSide by side
| Figure | Birdeye | Social Places Brand Listening |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Multi-Location Marketing Platforms | 8.4 (#2) | 6.9 (#13) |
| Founded | Birdeye's about page says its founders began building the company in 2012. | 2015 |
| Security | Birdeye lists SOC 2 Type II, ISO 27001, HIPAA, GDPR, and CCPA/CPRA, and says customer data is not used to train public models. | Social Places says it is ISO 27001 certified and describes access, storage and transmission controls for customer data in its security materials. |
Plans
Social Places Brand Listening
- Custom Brand Listening planPriced on request
In their own words
Birdeye
Birdeye is an AI review management platform for multi-location brands. It gathers ratings and reviews from Google, Facebook, and more than 200 industry review sites, then tracks ratings, review counts, and responses over time. Businesses can request reviews by email and SMS, including targeted requests to customers likely to respond. AI can draft replies in a brand voice and either publish them automatically or hold them for approval. The platform also reads review text, photos, and past visits, creates branded graphics, and shares reviews on social and web channels. Teams can compare locations with competitors and track visibility on Google, ChatGPT, and Perplexity. Multiple agents route issues and work to address underlying causes of negative reviews. Birdeye also includes listings, social, messaging, appointments, surveys, insights, reporting, and ticketing tools. The mobile app supports customer conversations, review requests and responses, social publishing, notifications, and payments. It is included with a Birdeye subscription at no additional charge. Pricing is available on request, based on location count and deployment.
Social Places Brand Listening
Social Places Brand Listening has no write-up on Specifiction yet; its figures are above.