Bitrix24 CRM vs KudosCRM
Bitrix24 CRM
bitrix24.comKudosCRM
kudoscrm.comSide by side
| Figure | Bitrix24 CRM | KudosCRM |
|---|---|---|
| Price from | $69/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 5 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 8.9 (#7) |
| AI features | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. | Kudos AI drafts and replies to emails, rewrites, translates, summarizes records, extracts documents into fields and builds forms from prompts. |
| Documentation | Official documentation includes cloud REST API guides, self-hosted API documentation, installation courses and administration training. | The help center advertises 135 articles across 14 topics covering setup, CRM records, automation, projects, support, AI, reporting and administration. |
| Free plan | Yes | Yes |
| Headquarters | Alexandria, Virginia, USA | Hong Kong |
| Rating on Capterra | 4.2 out of 5 from 1,006 reviews. | 0.0 out of 5 from 0 reviews. |
| Rating on GetApp | 4.2 out of 5 from 1,005 reviews. | 0 out of 5 from 0 reviews. |
| Security controls | Security measures include TLS connections, two-step authorization, a web-application firewall, isolated customer data, daily backups and redundant data centers. | The trust center states TLS in transit, encrypted sensitive credentials at rest, role-based permissions and audit logging. |
| Support | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. | The vendor says founders provide support and lists community, email, priority and dedicated customer-success tiers by plan. |
| What it does | Bitrix24 is an online workspace combining CRM, project management, collaboration, communications and workflow automation. | KudosCRM combines lead capture, sales, delivery, billing, support and growth workflows on one customer record. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
KudosCRM
- FreeFree
- Basic$9 a month
- Professional$24 a month
- Enterprise$49 a month
- FreeFree
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
KudosCRM
KudosCRM is a customer relationship management tool for organizing sales activity, available on the web, iOS, and Android. Its listed features include a visual sales pipeline, email sync, marketing automation, and AI features. The free plan lasts indefinitely and covers up to 3 users, 1,000 contacts, and 1 pipeline, with tasks, activities, and one email inbox. Basic is $9 a month billed annually, with limits of 25 users, 25,000 contacts, 3 pipelines, and 10 automations; meetings, forms, and invoicing are also included. Professional is $24 a month billed annually and provides unlimited users and pipelines, up to 250,000 contacts, 50 automations, Kudos AI allocation, webhooks, API, and lead scoring. Enterprise is $49 a month billed annually for 50+ seats, with SSO, SAML, SCIM, unlimited audit log and export, a dedicated customer success manager, and a 99.9% uptime SLA. A 14-day trial is listed. The maker is based in Hong Kong.