Bitrix24 CRM vs Lark
Bitrix24 CRM
bitrix24.com
Lark
larksuite.comSide by side
| Figure | Bitrix24 CRM | Lark |
|---|---|---|
| Price from | $69/mo | $6/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 8 |
| Spec score · Remote Work Software | 9.5 (#1) | 9.1 (#5) |
| Spec score · Unified Workspaces Software | 9.4 (#1) | 9.0 (#4) |
| Spec score · Remote Working software | 9.5 (#1) | 9.2 (#2) |
| Free plan | Yes | Yes |
| Headquarters | Alexandria, Virginia, USA | Singapore |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | TrustRadius lists integrations including Salesforce Agentforce Sales, Jira, Zoom Workplace, Asana, Trello, Jenkins, GitHub, GitLab, Zapier, Sentry, Grafana Cloud and Giphy. |
| Notable limits | The pricing page says telephony and apps from Bitrix24 Market are available only on paid plans. | The Starter plan is limited to 20 users, 100 GB of storage, and one-on-one video meetings. |
| Product | Bitrix24 describes itself as an online workspace centered on CRM, with project management, online collaboration, communication, and workflow automation tools. | Lark combines workplace communication and collaboration tools, including chat, calendar, document creation, and cloud storage, in one platform. |
| Rating on Apple App Store | 4.4 out of 5 from 1.2K ratings. | 4.8 out of 5 from 2.4K ratings |
| Rating on Capterra | 4.2 out of 5 from 1,006 reviews. | 4.4 out of 5 from 33 reviews |
| Rating on G2 | 4.1 out of 5 from 614 reviews. | 4.6 out of 5 from 195 reviews |
| Rating on GetApp | 4.2 out of 5 from 1,005 reviews. | 4.4 out of 5 from 33 reviews |
| Rating on Google Play | 4.3 out of 5 from 60.1K reviews. | 4.1 out of 5 from 14.9K reviews |
| Rating on Trustpilot | 1.9 out of 5 from 112 reviews. | 3.5 out of 5 from 14 reviews |
| Rating on TrustRadius | 6.7 out of 10 from 109 reviews and ratings. | 9.2 out of 10 from 4 reviews and ratings |
| Security | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. | Lark says it uses industry-standard encryption and continuous system monitoring, and that employees do not have access to user data by default. |
| Support | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. | Lark’s customer terms list help-desk email support on weekdays, 9:00 a.m.–6:00 p.m. Singapore Time, with an intended initial response within one business day. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
Lark
- Lark Base StarterFree
- StarterFree
- StarterFree
- Basic$6 a month
- Lark Base Pro$8 a month
- Pro$12 a month
- EnterprisePriced on request
- Lark Base EnterprisePriced on request
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Lark
Lark brings workplace communication and collaboration tools together in one platform, including chat, calendars, document creation and cloud storage. In video meetings, participants can edit shared Docs in the call window. Starter includes unlimited real-time translation, while AnyCross provides drag-and-drop workflow automation and integrations, including ready-to-use solutions. The App Directory lists third-party tools for areas such as collaboration, recruitment, expense control, CRM and ERP. Developers can use the Open Platform to build custom bots, web apps and blocks, with more than 2,500 APIs available. Lark supports web, Windows, macOS, Linux, iOS and Android. Starter is limited to 20 users, 100 GB of storage and one-on-one video meetings; its listed allowances also include 18 months of message history and 1,000 automations per month. Basic, Pro and Enterprise list higher user, storage, meeting or automation allowances. The maker describes Starter as intended for small teams with simple communication needs and Enterprise for large companies needing advanced security and organizational management. A free plan is listed.