Overview

The CRM covers lead acquisition, deal tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. Alongside it, the workspace provides project management and collaboration tools, including chat, video calls, conferencing, tasks, calendars, documents, file storage, and work-time tracking. That combination can consolidate day-to-day sales and team work; a business that needs only a focused CRM may be paying for breadth it will not use.

Bitrix24 was founded in 2012 and is headquartered in Alexandria, Virginia. It offers a free plan and a 15-day trial.

Key features

Sales workflows and automation

Sales pipelines, recurring deals, and customizable triggers support tracking opportunities and moving leads or deals through defined stages. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields. Those tools may reduce routine work for teams managing a steady flow of customer interactions, while the value of automation will depend on how much of the CRM they put into use.

Connections and security

Integrations include email, WhatsApp, and telephony; the Market catalog offers more than 550 apps and solutions. Telephony and Market apps are paid-plan features, which limits how far a free account can extend the workspace. Bitrix24 says transfers use TLS encryption and describes protections intended to help customers meet HIPAA, GDPR, and other frameworks. Cloud data is hosted on AWS in Virginia or Frankfurt, Germany; on-premise editions can run on a customer's server.

Support includes a helpdesk, a contact option, webinars, how-to videos, and courses. The company reports handling around 75,000 support chats and tickets each month.

Pricing

The free plan costs 0.00 USD per free and is limited to 1–2 users and 5 GB of storage, with basic CRM for deals and contacts. It is a modest starting point for a very small team, but the seat and storage caps leave little room to grow.

Basic costs US$ 49 per organization/month billed annually, or US$ 69 billed monthly. It includes 5 users, 24 GB of storage, sales pipelines, recurring deals, and email, WhatsApp, and telephony integration. It fits a small team that needs those integrations, though five seats make it a poor fit for larger groups.

Standard costs US$ 99 per organization/month billed annually, or US$ 144 billed monthly. Its 50 users, 100 GB of storage, unlimited leads, invoices and estimates, and e-signature make it the more suitable step up for mid-sized businesses handling more than basic deal tracking.

Professional costs US$ 199 per organization/month billed annually, or US$ 289 billed monthly. With 100 users, 1 TB of storage, sales automation, call tracking, analytics, and reporting, it is aimed at scaling companies that can use deeper automation and reporting.

Enterprise costs US$ 399 per organization/month billed annually, or US$ 579 billed monthly. It includes 250 users, 3 TB of storage, centralized management, and distributed servers; higher user and storage tiers are also offered. This tier is for organizations with substantial capacity and management needs, not teams looking for a low-cost CRM. Basic, Standard, and Professional are described as suited respectively to solopreneurs and small teams, mid-sized businesses, and scaling companies. The annual organization prices are the lower commitments; compare them with monthly billing before choosing a term.

Platforms

Bitrix24 supports web, Windows, macOS, Linux, iOS, Android, API, and self-hosted deployment. Desktop apps cover Windows, Mac, and Linux, while mobile apps cover iOS and Android. The on-premise option gives organizations the choice to host on their own server; REST API access is included in the Vibe+ pricing tier.

Who it's for

Bitrix24 is strongest for teams that want CRM, communications, collaboration, and workflow tools in one workspace, especially as their needs expand beyond a few users. Insurance businesses may also find the policyholder portal relevant. Small teams can begin on the free plan, but should expect to move up when they need more seats, storage, or paid-only telephony and Market access.

Pros and cons

Pros: A broad CRM spans sales, payments, inventory, customer engagement, and e-signatures, with team collaboration and project tools in the same workspace.
Pros: Plans scale from a free 1–2-user option to Enterprise capacity, with an on-premise edition for customer-server hosting.
Cons: The free plan's 5 GB and small seat allowance limit its usefulness beyond a very small team.
Cons: Telephony and Market apps require a paid plan, and monthly billing is notably higher than the annual organization price.

Alternatives

For a smaller CRM without Bitrix24's broader workspace emphasis, Zoho CRM has a free plan for 3 users and a Standard plan at 23.00 USD per month billed annually. Freshsales is another freemium option, with a free tier for up to 3 users and a Growth plan at 9.00 USD per month billed annually.

Vtiger CRM offers a forever-free One Pilot plan for up to 10 users, 3,000 records, 1,000 emails a month, and 3 GB of storage. Creatio CRM is a paid alternative with a free trial and self-hosted support, with custom pricing.

For manufacturing-focused needs, Salesforce Manufacturing Cloud is a paid option with a Manufacturing Cloud - Sales Enterprise plan at 275.00 USD per month billed annually per user. Workbooks offers a 30-day free trial and a CRM plan at 47.00 USD per month, purchased on a 1-, 2- or 3-year subscription. Insightly CRM starts with Plus at 29.00 USD per month billed annually per user, including lead and contact management and project management. Maximizer CRM is a paid alternative with a Core plan at 65.00 USD per month billed annually.

Readers choosing by industry or sales use case can also browse Manufacturing CRM Software, Professional Services CRM Software, Sales Force Automation Software, and Insurance CRM Software.

Verdict

Choose Bitrix24 if your team wants sales management alongside collaboration and workflow tools, and its seat and storage tiers fit your growth plans. Its chief advantage is the breadth of CRM and workspace capabilities in one product; look elsewhere if you need a narrowly focused, low-cost CRM or require telephony and Market apps on a free plan.

	Bitrix24 CRM	Manufabric
Free plan	Yes
Free trial	Yes
Paid from	$49/mo
Platforms	Android, api, iOS, Linux, macOS, self-hosted, Web, Windows	Android, extension, iOS, Web
Free plan	Yes
Sales pipelines	Yes
Email automation	Yes
Policyholder portal	Yes
Mobile apps	Yes
Pipeline management	Yes
Deployment		cloud
Account hierarchies		Yes
Quote management		Yes

Bitrix24 CRM vs Manufabric

Bitrix24 CRM

Manufabric