Bitrix24 CRM vs Zoho CRM
Bitrix24 CRM
bitrix24.com
Zoho CRM
zoho.comSide by side
| Figure | Bitrix24 CRM | Zoho CRM |
|---|---|---|
| Price from | $69/mo | $14/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 6 | 15 |
| Spec score · Professional Services CRM Software | 9.4 (#1) | 8.5 (#19) |
| Spec score · Mac CRM | 9.4 (#1) | 8.5 (#17) |
| Spec score · Manufacturing CRM Software | 9.5 (#1) | 8.5 (#17) |
| Spec score · Sales Automation | 9.5 (#1) | 8.5 (#16) |
| Spec score · Insurance CRM Software | 9.4 (#1) | 8.5 (#14) |
| Spec score · Sales CRM Software | 9.5 (#1) | 8.5 (#17) |
| Spec score · Google Workspace for Sales Software | 9.4 (#1) | 8.5 (#9) |
| Spec score · Customer Relationship Management - Enterprise Software | 9.5 (#1) | 8.5 (#11) |
| Spec score · Sales Force Automation Software | 9.4 (#2) | 8.5 (#20) |
| Spec score · Customer Relationship Management - Small Business Software | 9.4 (#2) | 8.5 (#18) |
| Spec score · CRM for small business | 9.4 (#2) | 9.4 (#1) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#2) | 8.5 (#15) |
| Spec score · Small Business CRM | 9.4 (#3) | 8.5 (#16) |
| AI features | CoPilot can transcribe and summarize calls and autocomplete CRM fields, while also generating task and chat content. | Yes |
| Founded | 2012 | 1996 |
| Free plan | Yes | Yes |
| Headquarters | Alexandria, Virginia, USA | Chennai, India |
| Integrations | Listed integrations include Gmail, Google Calendar, Google Drive, Microsoft Office, Outlook, OneDrive, Exchange, Active Directory/LDAP, Dropbox, Box, Xero, Mailchimp and Unisender. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Security | Bitrix24 says data transfers use TLS encryption and that it provides protections intended to help customers operate in compliance with HIPAA, GDPR, and other frameworks. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Security controls | Security measures include TLS connections, two-step authorization, a web-application firewall, isolated customer data, daily backups and redundant data centers. | The service provides time-stamped audit logs, IP restrictions, multi-factor authentication, and real-time backups across multiple servers. |
| Support | Bitrix24 offers a helpdesk, support contact option, webinars, how-to videos, and courses; the company page reports around 75,000 support chats and tickets each month. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
Bitrix24 CRM
- FreeFree
- Basic$69 a month
- Standard$144 a month
- Professional$289 a month
- Enterprise$399 a month
- Enterprise$579 a month
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Bitrix24 CRM
Bitrix24 CRM is an online workspace centered on customer relationship management, with tools for sales, projects, collaboration, communication, and workflow automation. Its CRM covers lead acquisition, deal and pipeline tracking, payments, inventory, e-signatures, marketing campaigns, customer engagement, retention, and sales metrics. CoPilot can draft marketing text, suggest ideas, transcribe calls, and fill lead or deal fields; customizable triggers can advance leads and deals through a pipeline. Teams also get chat, video calls, file storage, calendars, online documents, tasks, and work-time tracking. Integrations include email, WhatsApp, telephony, and a Market catalog with 550+ apps and solutions. Bitrix24 offers web, desktop, and mobile access, plus an on-premise edition and REST API access on Vibe+. The Free plan is for 1–2 users with 5 GB storage and basic CRM. Paid plans start at $49/mo (annual), and a 15-day trial is listed. Telephony and Market apps are limited to paid plans.
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.