Bitsa AI vs Desku AI Chatbot Builder
Bitsa AI
bitsaai.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Bitsa AI | Desku AI Chatbot Builder |
|---|---|---|
| Price from | ₹299/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 8 |
| Spec score · Chatbot Builders | 7.9 (#155) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Deployment channels | website | multichannel |
| Free plan | No | Yes |
| Headquarters | Mumbai, Maharashtra, India | Wilmington, Delaware, United States |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The site lists WordPress, Shopify, WooCommerce, WhatsApp, Razorpay, and any HTML site among the systems it works with. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Privacy | The privacy policy says personal data is not sold and that payment card and banking details are handled by Razorpay rather than stored on Bitsa AI servers. | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. |
| Product | Bitsa AI is a business chatbot platform that answers customer questions, qualifies leads, and sends leads to WhatsApp and email using a business’s own content. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | The privacy policy says the service uses access controls, encryption in transit, and tenant isolation, and states that it cannot guarantee absolute security. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Support | The site lists support hours as Monday to Friday, 10:00 to 18:00 IST. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.