| Price from | ₹299/mo | $3.25/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Chatbot Builders | 7.9 (#155) | 9.1 (#8) |
| Audience | The site describes plans and use cases for small businesses and for sectors including e-commerce, agencies, education, and services. | Guzli describes Hobby as suited to small businesses and side projects, Standard to growing businesses needing team collaboration, and Pro to businesses requiring advanced features. |
| Human handoff | Yes | The helpdesk supports handing conversations to staff with conversation context available to the team. |
| Integrations | The site lists WordPress, Shopify, WooCommerce, WhatsApp, Razorpay, and any HTML site among the systems it works with. | Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk. |
| Knowledge sources | The agent can be trained on documents, PDFs, FAQs, and website pages using retrieval-augmented generation. | Agents can learn from websites, help centers, documents, PDFs, internal guides, support tickets and question-answer pairs. |
| Product | Bitsa AI is a business chatbot platform that answers customer questions, qualifies leads, and sends leads to WhatsApp and email using a business’s own content. | Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. |
| Security | The privacy policy says the service uses access controls, encryption in transit, and tenant isolation, and states that it cannot guarantee absolute security. | Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. |
| Support | The site lists support hours as Monday to Friday, 10:00 to 18:00 IST. | Published plan details list priority email support on Hobby, priority support on Pro, and dedicated support for Enterprise. |
