BizPlus IVR vs Dialogic Digital IVR
BizPlus IVR
landmarksol.com
Dialogic Digital IVR
dialogic.comSide by side
| Figure | BizPlus IVR | Dialogic Digital IVR |
|---|---|---|
| Price from | ₹2,499/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Interactive Voice Response Software | 8.9 (#1) | 7.7 (#10) |
| Deployment | Enterprise pricing lists on-premise or private-cloud deployment, while the softphone runs in a browser. | Its software components can run on commercial off-the-shelf hardware in a centrally managed solution. |
| Headquarters | Pune, Maharashtra, India | Parsippany, New Jersey, United States |
| Integrations | Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI. | The product brief describes APIs for back-office and billing systems, and reporting data can be imported into existing monitoring environments through a built-in SNMP API. |
| Purpose | BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent and logs conversations against customer records. | Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises that integrates with existing network infrastructure and complies with IMS/LTE standards. |
| Routing | Call routing can use skills, language, territory, round-robin or sticky-agent rules, with priority queues for key accounts. | The solution provides intelligent, customizable call routing and pre-queue data collection to support personalized call flows. |
Plans
BizPlus IVR
- Launch₹2,499 a month
- Growth₹7,999 a month
- EnterprisePrice not published
In their own words
BizPlus IVR
BizPlus IVR has no write-up on Specifiction yet; its figures are above.
Dialogic Digital IVR
Dialogic Digital IVR is an interactive voice response solution for service providers and enterprises. It integrates with existing network infrastructure and complies with IMS/LTE standards. Software components can run on commercial off-the-shelf hardware in a centrally managed deployment. A graphical service-creation environment lets developers build applications with drag-and-drop icons, including without programming languages. Intelligent, customizable routing and pre-queue data collection shape caller flows. USSD provides menu-driven self-service on mobile devices, while unified messaging combines email, voicemail, fax, and text for agents. Reporting includes dashboards and ad hoc SQL queries for call records, menu selections, and IVR performance. APIs connect back-office and billing systems, and an SNMP API exports reporting data to monitoring environments. An optional Visual IVR module adds web content and live-agent transfer. The product lists resiliency, redundancy, high availability, multimedia, and multi-language support. Pricing is available on request.