BizPlus IVR

Spec sheet

What it does

BizPlus IVR is a cloud IVR and contact-centre system that routes callers, captures intent and records interactions against customer records.Read 15 Oct 2026 · landmarksol.com

Purpose

BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent and logs conversations against customer records.Read 30 Sep 2026 · landmarksol.com

Deployment

Enterprise pricing lists on-premise or private-cloud deployment, while the softphone runs in a browser.Read 15 Oct 2026 · landmarksol.com

Integrations

Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI.Read 15 Oct 2026 · landmarksol.com

Headquarters

Pune, Maharashtra, IndiaRead 28 Sep 2026 · landmarksol.com

Founded

Landmark TechEdge says it was established in 2013.Read 30 Sep 2026 · landmarksol.com

Agent softphone

Agents use a browser WebRTC softphone with screen-pop, dispositions, hold, transfer and conference controls.Read 15 Oct 2026 · landmarksol.com

AI voice bots

Voice bots provide self-service for order status, balance checks and appointments, with transfer to an agent.Read 15 Oct 2026 · landmarksol.com

Automation

AI voice bots provide speech-driven self-service for order status, balance enquiries and appointment booking, with handoff to an agent.Read 30 Sep 2026 · landmarksol.com

Availability

The product page states 99.95% platform availability and lists a 99.95% SLA for Enterprise.Read 30 Sep 2026 · landmarksol.com

Availability claim

The product page advertises 99.95% platform availability and an Enterprise 99.95% SLA.Read 15 Oct 2026 · landmarksol.com

Call flows

Its drag-and-drop IVR designer supports nested menus, time-of-day rules, holiday handling and fallback paths.Read 30 Sep 2026 · landmarksol.com

Deployment and support

Enterprise includes on-premise or private-cloud deployment and 24×7 NOC support; standard cloud setup is described as going live in two to three working days.Read 30 Sep 2026 · landmarksol.com

Go-live timing

A standard cloud setup is said to take two to three working days; toll-free numbers and dedicated SIP trunks typically take one to two weeks.Read 15 Oct 2026 · landmarksol.com

Industries

The stated target sectors are healthcare, BFSI, education, e-commerce, real estate, travel, logistics and government helplines.Read 15 Oct 2026 · landmarksol.com

Limit: company scale

A Glassdoor reviewer describes Landmark Techedge as a small-scale unit.Read 15 Oct 2026 · glassdoor.co.in

Limit: compensation

A Glassdoor reviewer complains that pay is lower than comparable employers.Read 15 Oct 2026 · glassdoor.co.in

LinkedIn company size

LinkedIn lists Landmark Techedge Pvt. Ltd. as a privately held software-development company with 51–200 employees.Read 15 Oct 2026 · in.linkedin.com

LinkedIn employee listing

The LinkedIn company page showed 86 associated employees when opened.Read 15 Oct 2026 · in.linkedin.com

LinkedIn founded year

LinkedIn lists the company as founded in 2003, which differs from Landmark's own 2013 founding date.Read 15 Oct 2026 · in.linkedin.com

LinkedIn headquarters

LinkedIn places the company headquarters in Pune, Maharashtra, India.Read 15 Oct 2026 · in.linkedin.com

Live wallboard

Supervisors can view queue depth, service level, abandonment, agent state and historical trends in real time.Read 15 Oct 2026 · landmarksol.com

Maker and location

Landmark TechEdge Pvt. Ltd. gives its address as Dhruta Complex, Office 104 & 105, Narayan Peth, Pune 411030, Maharashtra, India.Read 30 Sep 2026 · landmarksol.com

Maker ownership model

Landmark says it builds and licenses its own BizPlus software and offers customer control of source code, documentation and infrastructure.Read 15 Oct 2026 · landmarksol.com

Missed-call capture

Missed-call and toll-free campaigns create CRM leads and callback tasks automatically.Read 15 Oct 2026 · landmarksol.com

Multi-level IVR designer

The flow editor uses drag-and-drop menus with nested levels, schedules, holiday rules and fallback paths.Read 15 Oct 2026 · landmarksol.com

Numbering and compliance

The service offers virtual, toll-free and DID numbers in India and states that it handles TRAI, DLT and DNC requirements.Read 15 Oct 2026 · landmarksol.com

Numbers and compliance

The product page lists virtual, toll-free and DID numbers across India and says the service is TRAI-compliant with DLT and DNC handling.Read 30 Sep 2026 · landmarksol.com

Old IVR concurrency

The older product page says its IVR can handle up to 50 concurrent calls.Read 15 Oct 2026 · landmarksol.com

Old IVR page trial

The older IVR page advertises a seven-day free trial.Read 15 Oct 2026 · landmarksol.com

Outbound campaigns

Outbound tools support predictive, progressive and preview dialing, DNC handling, voice broadcasts and SMS follow-up.Read 15 Oct 2026 · landmarksol.com

Praise: learning environment

Glassdoor reviewers praise opportunities for freshers to gain hands-on project experience and learn new skills.Read 15 Oct 2026 · glassdoor.co.in

Pricing conditions

The maker describes prices as indicative, says final quotes depend on user count, modules and deployment model, and says implementation, migration and training are quoted separately.Read 30 Sep 2026 · landmarksol.com

Pricing limitation

Listed prices are indicative, exclude GST, and implementation, migration and training are quoted separately.Read 15 Oct 2026 · landmarksol.com

Product launch history

Landmark's company timeline places the BizPlus IVR platform launch in 2023.Read 15 Oct 2026 · landmarksol.com

Public API

Landmark says BizPlus IVR includes a documented REST API for additional integrations.Read 15 Oct 2026 · landmarksol.com

Rating on Glassdoor

Landmark Techedge has 4.0 out of 5 from 6 employee reviews.Read 15 Oct 2026 · glassdoor.co.in

Recording and QA

The platform records calls, transcribes them, flags keywords, provides agent scorecards and keeps searchable archives.Read 15 Oct 2026 · landmarksol.com

Recording and quality

The platform offers call recording, transcription, keyword flagging, agent QA scorecards and searchable archives.Read 30 Sep 2026 · landmarksol.com

Routing

Call routing can use skills, language, territory, round-robin or sticky-agent rules, with priority queues for key accounts.Read 30 Sep 2026 · landmarksol.com

Security claims

Landmark lists ISO 27001-aligned information-security practices, ISO 9001, DPDP/GDPR readiness and an OWASP Secure SDLC.Read 15 Oct 2026 · landmarksol.com

Smart routing

Calls can be routed by skill, language, territory, round-robin or sticky-agent rules, with priority queues.Read 15 Oct 2026 · landmarksol.com

Supported languages

The product page claims support for more than 12 languages.Read 15 Oct 2026 · landmarksol.com

Technology stack

The published architecture names FreeSWITCH, Kamailio, SIP/RTP, WebRTC, Opus, Node.js, Go, Redis, Kafka, Whisper, Kubernetes, Prometheus, Grafana and S3.Read 15 Oct 2026 · landmarksol.com

Telephony and campaigns

It includes a browser-based WebRTC softphone and predictive, progressive and preview dialling, voice broadcast and SMS follow-through.Read 30 Sep 2026 · landmarksol.com

Plans and prices

Every BizPlus IVR plan and price →

Where Specifiction places it

• Interactive Voice Response Software#1 of 208.9