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NCH IVM Telephone Answering Attendant

nch.com.au

From $2,999/mo Free trial WindowsLinux
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Spec score 7.9 #8 of 20 in Interactive Voice Response Software

What it is

NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses, combining voicemail, call attendant, interactive voice response, and autodial functions. Incoming call menus can route or redirect callers during or after office hours. The product lists support for up to 64 simultaneous telephone lines, along with caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. Incoming messages can be saved as WAV files. Voicemail boxes can forward messages by email or provide internet or remote access, and the software also supports automated outbound calls and messages. IVM connects through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon. NCH says it can detect its Axon IP PBX on the same server and offers plugins for ODBC/SQL, internet access, fax-back, and hardware control. It is listed for Linux and Windows, though its system requirements specify Windows XP through 10 and 64-bit Windows support. A free trial download is available, but there is no free plan. Listed purchase options include $6,995 as a one-time purchase for Basic Answering Machine and $89,900, paid once for Enterprise; the Professional monthly plan is $2,999 a month.

Spec sheet

Purpose
IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses.Read 3 Oct 2026 · nch.com.au
Trial
NCH offers a free IVM download and says the trial version can be used to try the software before purchase.Read 3 Oct 2026 · nch.com.au
Integrations
NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control.Read 3 Oct 2026 · nch.com.au
Support
NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page.Read 3 Oct 2026 · secure.nch.com.au
Founded
1993Read 28 Sep 2026 · nch.com.au
Call routing
It can play menus to route incoming calls and redirect calls during or after office hours.Read 3 Oct 2026 · nch.com.au
Caller features
Features include caller ID logging, caller keypad menus, call transfer subject to phone company or PBX features, and remote telephone access.Read 3 Oct 2026 · nch.com.au
Line capacity
The product page lists support for up to 64 telephone lines simultaneously.Read 3 Oct 2026 · nch.com.au
Outbound calls
The product supports automated outbound calls and messages.Read 3 Oct 2026 · nch.com.au
Security notice
NCH warns that an IVM weblet administrator can install programs or access all files on the computer, and advises granting admin access only to someone trusted with PC administration.Read 3 Oct 2026 · nch.com.au
System requirements
The product page lists Windows XP, Vista, 7, 8, 8.1, or 10 and says it works on 64-bit Windows.Read 3 Oct 2026 · nch.com.au
Telephony connections
IVM connects to telephone lines through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon.Read 3 Oct 2026 · nch.com.au
Voicemail
IVM can save incoming messages as WAV files and supports voicemail boxes with email forwarding, an internet access page, or remote access.Read 3 Oct 2026 · nch.com.au
Who it is for
NCH positions IVM for small to medium businesses and lists applications including answering, voicemail, call routing, telephone surveys, order taking, and automated outbound messaging.Read 3 Oct 2026 · nch.com.au

Plans and prices

IVM Telephone Attendant Professional monthly plan $2,999 a month Monthly Full Professional Read 3 Oct 2026 · secure.nch.com.au
IVM Telephone Attendant Basic Answering Machine $6,995, paid once 1 line · 1 mailbox · no menus · no outbound autodial calls Read 3 Oct 2026 · secure.nch.com.au
IVM Telephone Attendant Small Business $9,900, paid once 2 lines · 3 OGM menus · 30 mailboxes · no outbound autodial calls Read 3 Oct 2026 · secure.nch.com.au
IVM Telephone Attendant Small Interactive System $25,900, paid once Up to 2 lines · 70 OGM menus · 8 voice mailboxes Read 3 Oct 2026 · secure.nch.com.au
IVM Telephone Attendant Professional $38,500, paid once Up to 4 lines · 70 OGM menus · 30 voice mailboxes Read 3 Oct 2026 · secure.nch.com.au
IVM Telephone Attendant Enterprise $89,900, paid once Unrestricted · up to 64 lines · single installation license Read 3 Oct 2026 · secure.nch.com.au

Every NCH IVM Telephone Answering Attendant plan and price →

Strong points and limits

Strong points

  • Routes calls through menus and office-hour redirects.
  • Supports up to 64 simultaneous lines.
  • Voicemail can forward messages by email.
  • Offers a free trial download.

Limits

  • No free plan is listed.
  • Transfer depends on phone-company or PBX features.
  • Weblet administrators can install programs or access all files.
  • Windows requirements specify versions through Windows 10.

Who it suits

IVM is aimed at small to medium businesses handling calls, voicemail, call routing, surveys, orders, or automated outbound messages. It may suit teams with compatible telephony hardware or services and a trusted administrator for its weblet access.

Verdict

IVM combines call routing, voicemail, and outbound messaging with several telephony connection options. Before purchase, account for the listed plan limits and the security implications of granting weblet administrator access.

Where Specifiction places it

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