Tech riderRev. 3 Oct 2026

NCH IVM Telephone Answering Attendant

Ch 076.9of 22Interactive Voice Response Software

1Runs onLinux, Windows
2Costsfree trial · paid from $2,999/mo
3Visual flow builderYes
4Caller authenticationYes
5Self-service data lookupYes
6Speech recognitionYes
7API accessYes
8Deploymenton-premises

8 lines stated Written from the maker's own pages: nch.com.au, secure.nch.com.au

Overview

NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses, combining voicemail, call attendant, interactive voice response, and autodial functions. Incoming call menus can route or redirect callers during or after office hours. The product lists support for up to 64 simultaneous telephone lines, along with caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. Incoming messages can be saved as WAV files. Voicemail boxes can forward messages by email or provide internet or remote access, and the software also supports automated outbound calls and messages. IVM connects through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon. NCH says it can detect its Axon IP PBX on the same server and offers plugins for ODBC/SQL, internet access, fax-back, and hardware control. It is listed for Linux and Windows, though its system requirements specify Windows XP through 10 and 64-bit Windows support. A free trial download is available, but there is no free plan. Listed purchase options include 6995.00 USD per once for Basic Answering Machine and 89900.00 USD per once for Enterprise; the Professional monthly plan is 2999.00 USD per month.

Who it is for

IVM is aimed at small to medium businesses handling calls, voicemail, call routing, surveys, orders, or automated outbound messages. It may suit teams with compatible telephony hardware or services and a trusted administrator for its weblet access.

What is good

Routes calls through menus and office-hour redirects.
Supports up to 64 simultaneous lines.
Voicemail can forward messages by email.
Offers a free trial download.

What to know first

No free plan is listed.
Transfer depends on phone-company or PBX features.
Weblet administrators can install programs or access all files.
Windows requirements specify versions through Windows 10.

Verdict

IVM combines call routing, voicemail, and outbound messaging with several telephony connection options. Before purchase, account for the listed plan limits and the security implications of granting weblet administrator access.

NCH IVM Telephone Answering Attendant plans and pricing

All plans

IVM Telephone Attendant Professional monthly plan $2,999/mo Monthly Full Professional secure.nch.com.au · 3 Oct 2026

IVM Telephone Attendant Basic Answering Machine $6,995 once 1 line · 1 mailbox · no menus · no outbound autodial calls secure.nch.com.au · 3 Oct 2026

IVM Telephone Attendant Small Business $9,900 once 2 lines · 3 OGM menus · 30 mailboxes · no outbound autodial calls secure.nch.com.au · 3 Oct 2026

IVM Telephone Attendant Small Interactive System $25,900 once Up to 2 lines · 70 OGM menus · 8 voice mailboxes secure.nch.com.au · 3 Oct 2026

IVM Telephone Attendant Professional $38,500 once Up to 4 lines · 70 OGM menus · 30 voice mailboxes secure.nch.com.au · 3 Oct 2026

IVM Telephone Attendant Enterprise $89,900 once Unrestricted · up to 64 lines · single installation license secure.nch.com.au · 3 Oct 2026

Compared on interactive voice response software

Free plan: Nonch.com.au
Visual flow builder: Yesnch.com.au
Caller authentication: Yesnch.com.au
Self-service data lookup: Yesnch.com.au
Speech recognition: Yesnch.com.au
API access: Yesnch.com.au
Deployment: on-premisesnch.com.au

Facts

Purpose: IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses.nch.com.au · 3 Oct 2026
Call routing: It can play menus to route incoming calls and redirect calls during or after office hours.nch.com.au · 3 Oct 2026
Line capacity: The product page lists support for up to 64 telephone lines simultaneously.nch.com.au · 3 Oct 2026
Caller features: Features include caller ID logging, caller keypad menus, call transfer subject to phone company or PBX features, and remote telephone access.nch.com.au · 3 Oct 2026
Voicemail: IVM can save incoming messages as WAV files and supports voicemail boxes with email forwarding, an internet access page, or remote access.nch.com.au · 3 Oct 2026
Outbound calls: The product supports automated outbound calls and messages.nch.com.au · 3 Oct 2026
Integrations: NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control.nch.com.au · 3 Oct 2026
Telephony connections: IVM connects to telephone lines through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon.nch.com.au · 3 Oct 2026
System requirements: The product page lists Windows XP, Vista, 7, 8, 8.1, or 10 and says it works on 64-bit Windows.nch.com.au · 3 Oct 2026
Security notice: NCH warns that an IVM weblet administrator can install programs or access all files on the computer, and advises granting admin access only to someone trusted with PC administration.nch.com.au · 3 Oct 2026
Trial: NCH offers a free IVM download and says the trial version can be used to try the software before purchase.nch.com.au · 3 Oct 2026
Support: NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page.secure.nch.com.au · 3 Oct 2026
Who it is for: NCH positions IVM for small to medium businesses and lists applications including answering, voicemail, call routing, telephone surveys, order taking, and automated outbound messaging.nch.com.au · 3 Oct 2026