Skip to content
SPECIFICTION
Get listed

Voicent

voicent.com

From $19/mo Free plan WebWindowsiOSAndroidAPISelf-hosted
Visit voicent.com
Spec score 8.7 #2 of 20 in Interactive Voice Response Software

What it is

Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.

Spec sheet

What it does
Voicent provides integrated voice, text and email communication software for businesses, nonprofits, government agencies and call centers.Read 15 Oct 2026 · voicent.com
Deployment
Voicent is offered as a hosted cloud service or as on-premise software that customers install and operate themselves.Read 15 Oct 2026 · voicent.com
Integrations
The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS.Read 15 Oct 2026 · voicent.com
Support
Standard support services are available 8am-5pm Monday-Friday PST excluding Voicent holidays or closures.Read 1 Oct 2026 · voicent.com
Headquarters
Mountain View, California, United StatesRead 28 Sep 2026 · voicent.com
API interfaces
The developer network documents gateway, CRM, campaign, application, GUI and advanced gateway interfaces.Read 15 Oct 2026 · voicent.com
API standards
Voicent APIs use HTTP, SMTP and VoiceXML open standards for voice, text and email application development.Read 15 Oct 2026 · voicent.com
Auto dialer
Its auto dialer places calls, detects live answers, busy lines and answering machines, and stores caller information in the CRM.Read 15 Oct 2026 · voicent.com
Billing increments
Cloud calls are billed from pickup to hang-up with a 30-second minimum followed by 6-second increments.Read 1 Oct 2026 · voicent.com
Bring-your-own-service
BYOS lets cloud customers connect their own VoIP, corporate PBX, SIP trunk or SMS provider without installing Voicent server software.Read 15 Oct 2026 · voicent.com
Call-center features
All cloud plans include call-center features such as agent dashboard, predictive dialing and campaigns.Read 1 Oct 2026 · voicent.com
Campaign automation
Marketing and sales automation can trigger personalized follow-up messages from prospect or customer behavior and events.Read 15 Oct 2026 · voicent.com
Capacity guidance
The system FAQ gives hardware guidance from 3 GB memory for one channel up to multi-Xeon systems for hundreds of channels.Read 15 Oct 2026 · jardin.voicent.com
Cloud access
Voicent's hosted service runs from a browser and can be accessed from any device, including phones and tablets.Read 1 Oct 2026 · voicent.com
Cloud geography limit
Voicent states that its cloud service currently calls only US and Canadian phone numbers; other countries require on-premise software.Read 15 Oct 2026 · voicent.com
Communication channels
Its products provide automated voice, email and text-message communication with point-and-click ease.Read 1 Oct 2026 · voicent.com
Company history
Voicent says it released its flagship Voicent Gateway 1.0 in October 2003.Read 1 Oct 2026 · voicent.com
Company identity
The legal footer identifies the maker as Voicent Communications Inc.Read 15 Oct 2026 · voicent.com
Company profile
LinkedIn lists Voicent as a privately held Mountain View, California software-development company founded in 2001 with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Contact limits
Voicent says its cloud service does not limit the number of contacts and allows unlimited contact imports without extra fees.Read 1 Oct 2026 · voicent.com
Core purpose
Voicent develops communication software for people, businesses and communities to share information, exchange ideas and build relationships.Read 1 Oct 2026 · voicent.com
CRM
Voicent includes a built-in CRM that tracks interactions, shows caller popups and supports contact history and notes.Read 15 Oct 2026 · voicent.com
Developer API
Voicent provides simple, application, GUI and advanced gateway interfaces plus CRM and campaign interfaces.Read 1 Oct 2026 · voicent.com
Documentation depth
Documentation includes API references, tutorials, IVR examples, knowledge-base articles, setup guides and sample applications.Read 15 Oct 2026 · voicent.com
Geographic coverage
The cloud service includes calls to USA and Canada; on-premise software works worldwide with local phone and text services.Read 1 Oct 2026 · voicent.com
Legacy-version limitation
Voicent does not provide open-ended support for old releases and may require an upgrade or support contract before helping.Read 15 Oct 2026 · voicent.com
Licence
The EULA describes Voicent software as proprietary software licensed rather than sold and prohibits reverse engineering.Read 15 Oct 2026 · voicent.com
Lifetime on-premise licence
The PBX page says on-premise purchases provide a lifetime licence without annual, monthly or per-minute fees.Read 15 Oct 2026 · voicent.com
Limit: nuisance-call complaints
Several Trustpilot reviewers complained about unsolicited or late-night automated calls mentioning Voicent; the company replied that users of old trial software were responsible.Read 15 Oct 2026 · trustpilot.com
Limit: responsiveness
A G2 reviewer reported that the software was sometimes unresponsive and unproductive.Read 15 Oct 2026 · g2.com
Omnichannel messaging
The platform can send appointment reminders by voice recording, SMS or email and collect confirmations through those channels.Read 15 Oct 2026 · voicent.com
On-premise operating system
The on-premise server software requires Windows OS.Read 1 Oct 2026 · voicent.com
On-premise support policy
Voicent supports the latest release and the three previous versions of prior releases for on-premise customers.Read 1 Oct 2026 · voicent.com
Operating system
Current system documentation supports Windows and says macOS is unsupported unless Windows is installed on the Apple computer.Read 15 Oct 2026 · jardin.voicent.com
PBX
Its PBX offers auto attendants, multilevel menus, ACD queues, voicemail-to-email, conferencing, call transfer and softphones.Read 15 Oct 2026 · voicent.com
Praise: accessibility
A G2 reviewer praised Voicent for accountability and easy access.Read 15 Oct 2026 · g2.com
Praise: ease of use
GetApp shows 100% positive reviews and a 5.0 ease-of-use score from five reviewers.Read 15 Oct 2026 · getapp.com
Predictive dialing
The predictive dialer automatically skips unproductive calls and connects agents only when a live person answers.Read 15 Oct 2026 · getapp.com
Rating on G2
4.0 out of 5 from 2 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
5.0 out of 5 from 5 reviewsRead 15 Oct 2026 · getapp.com
Rating on Trustpilot
3.8 out of 5 from 13 reviewsRead 15 Oct 2026 · trustpilot.com
SDK languages
Gateway examples are provided for Java, C#, C++, C, PHP, Python, Perl, Visual Basic and other languages.Read 15 Oct 2026 · voicent.com
Security and privacy
Voicent says it never sells personal information, encrypts registration information and stores it on secure servers with password-restricted access.Read 1 Oct 2026 · voicent.com
Security statement
Voicent says registration information is encrypted, stored on secure servers and accessible only to selected personnel and contractors.Read 15 Oct 2026 · voicent.com
Setup complexity
The download page warns that the enterprise-grade software can be difficult to configure and recommends paid setup services.Read 15 Oct 2026 · voicent.com
Support model
Support resources include searchable knowledge-base articles, FAQs, samples, guides and tutorials, while phone support is billed hourly.Read 15 Oct 2026 · voicent.com

Plans and prices

Free Free 100 minutes/texts Read 1 Oct 2026 · voicent.com
Free Free 100 minutes/texts · 1 agent · 2 lines Read 15 Oct 2026 · voicent.com
Pay as you Go $19 a month $19 per agent/month or $198 per agent/year Credit bundles · 5 lines per agent · credits never expire Read 15 Oct 2026 · voicent.com
Starter $163 a month monthly Auto Dialer · Predictive Dialer · CRM/reports · unlimited campaigns and contacts · workflow automation · SMS/email marketing · 6,500 minutes/texts Read 15 Oct 2026 · voicent.com
Starter $179 a month monthly 6,500 minutes/texts per month · unlimited campaigns and contacts · auto dialer · predictive dialer · CRM and reports Read 1 Oct 2026 · voicent.com
Premium $499 a month monthly Starter features · multiple locations · role-based access · agent dashboard · IP PBX · IVR integration · email/social/web integration · 25,000 minutes/texts Read 15 Oct 2026 · voicent.com
Premium $549 a month monthly 25,000 minutes/texts per month · multiple locations · role-based access · agent dashboard · IVR integration Read 1 Oct 2026 · voicent.com
Pay as you Go $19,198 a month monthly or yearly credit bundles · 5 lines/agent · credit never expires · free 30 days · 1 agent · 2 lines Read 1 Oct 2026 · voicent.com
Enterprise $19,999 a month monthly Starter and Premium features · dedicated server · skills-based ACD routing · unlimited phone lines · API · custom reports/analytics · 1 million minutes/texts Read 15 Oct 2026 · voicent.com
Enterprise $22,222 a month monthly 1 Million minutes/texts per month · dedicated server · ACD skills-based routing · unlimited phone lines · powerful API Read 1 Oct 2026 · voicent.com

Every Voicent plan and price →

Strong points and limits

Strong points

  • Cloud access works from browsers on phones and tablets.
  • Cloud service has no contact limit.
  • Call recording and voicemail drop are available.
  • CRM integrations include Salesforce, SugarCRM, and Zoho CRM.
  • Free plan and 30-day trial are listed.

Limits

  • Cloud calls cover the USA and Canada.
  • On-premise server software requires Windows.
  • Cloud calls have a 30-second minimum billing increment.
  • Standard support is limited to weekday business hours.

Who it suits

Voicent may suit organizations that need automated voice, email, or text outreach alongside call-center features. Teams choosing on-premise deployment should be prepared to run its server software on Windows.

Voicent in depth

Read the full write-up

Voicent combines automated voice, email and text communication with campaign dialing and call-center tools. It is a fit for organizations coordinating outbound outreach and agent workflows across cloud or on-premise systems. Its broad toolkit is appealing, but the cloud’s regional coverage and call-billing minimums deserve close scrutiny.

Overview

Voicent brings automated messaging and calling into one offering, with browser-based cloud access from computers, phones and tablets. Cloud calling covers the USA and Canada; on-premise software supports local phone and text services worldwide. That makes the hosted option simpler for teams serving North American audiences, while organizations calling other regions should weigh the Windows server requirement for on-premise use.

Cloud accounts can import unlimited contacts without extra fees, a useful distinction for large outreach lists. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Brief calls therefore still incur the minimum billing interval. Voicent says it does not sell personal information and encrypts registration information stored on password-restricted servers.

Key features

Cloud plans include campaigns and call-center functions such as an agent dashboard and predictive dialing. Other supported modes include progressive, preview, click-to-call and alternate-phone dialing; call recording and voicemail drop round out the calling toolkit. This range suits teams with varied outbound workflows, though the listed limits of one agent and two parallel calls point to modest capacity unless a higher-capacity plan applies.

Voicent CRM connects with Zoho CRM, Salesforce and SugarCRM; the broader integration set also includes MySQL. Its developer interfaces cover application, GUI and advanced gateway use, as well as CRM and campaign workflows, with a powerful API included in Enterprise. Standard support runs 8am–5pm Monday through Friday PST, excluding company holidays or closures. On-premise customers receive support for the latest release and the three preceding versions.

Pricing

Voicent has a free plan and a 30-day trial. The free tier includes 100 minutes or texts, a low-risk way to assess basic usage, but a small allowance for sustained outreach. Paid plans are presented as monthly subscriptions, while the Pay as you Go terms also allow annual billing.

Free: free, with 100 minutes/texts. Best for light use or an initial trial of the service; the usage cap limits ongoing campaigns.

Starter: $179 a month, billed monthly, for 6,500 minutes/texts per month, unlimited campaigns and contacts, auto dialing, predictive dialing, CRM and reports. It gives small outbound teams substantial contact and campaign capacity, but the monthly quota and listed one-agent/two-call limits may constrain throughput.

Premium: $549 a month, billed monthly, for 25,000 minutes/texts per month, multiple locations, role-based access, an agent dashboard and IVR integration. Its higher quota and organizational controls better suit teams spread across sites; it costs substantially more than Starter.

Pay as you Go: $19,198 a month, billed monthly or yearly, with credit bundles, five lines per agent, credits that never expire, a free 30 days, one agent and two lines. The non-expiring credits avoid a monthly usage deadline, but the stated single-agent and two-line terms matter despite the five-lines-per-agent allowance.

Enterprise: $22,222 a month, billed monthly, for 1 Million minutes/texts per month, a dedicated server, ACD skills-based routing, unlimited phone lines and a powerful API. It targets high-volume operations needing routing and infrastructure; it is a large commitment compared with the lower tiers.

The entry-level paid figure is also given as 19 /mo, while the plan prices above show substantially higher monthly amounts. Compare the quoted plan and call charges before budgeting: cloud calls have a 30-second minimum and then bill in six-second increments.

Platforms

Voicent supports API, web and Windows environments, with self-hosted deployment also available. The browser-based hosted service is accessible from phones and tablets, while the on-premise server software requires Windows. That deployment choice matters for organizations seeking worldwide local calling: the global phone and text option is on-premise, not the cloud service.

Who it's for

Voicent is best suited to organizations running recurring voice, email or text campaigns that also need dialing controls, CRM connections and call-center functions. Unlimited cloud contact imports help list-heavy operations, while Premium’s multiple-location and role-based features address more structured teams. It is a weaker fit for businesses needing cloud calling beyond the USA and Canada, or for teams whose required capacity exceeds the stated agent and parallel-call limits.

Pros and cons

Pro: Unlimited cloud contact imports without extra fees make large outreach lists practical to maintain.

Pro: Multiple dialing modes, recording, voicemail drop and CRM integrations cover several outbound workflows in one product.

Pro: On-premise local phone and text services work worldwide, extending beyond cloud calling’s USA-and-Canada coverage.

Con: On-premise deployment requires Windows, excluding organizations that cannot run a Windows server.

Con: The 30-second minimum charge can weigh heavily on short cloud calls.

Con: The listed one-agent and two-parallel-call limits may not support teams that need more simultaneous capacity.

Con: The stated monthly plan prices and the 19 /mo entry figure differ sharply, so buyers should confirm the applicable plan cost before committing.

Alternatives

For a free, self-hosted telephony platform with Linux and macOS support alongside Windows, consider FreeSWITCH; it is a better fit for teams prepared to run open-source software rather than choose Voicent’s hosted campaign plans. If the need is specifically API-based text-to-speech with pay-as-you-go usage and no monthly minimum, Telnyx Text-to-Speech API is a narrower alternative. NCH IVM Telephone Answering Attendant offers Linux and Windows platform support and a free trial, but does not have a free plan.

For browser- and API-based flow automation with a free tier of 1,000 executions per month, Twilio Studio is worth considering instead. Teams seeking free, open-source, self-hosted telephony on Linux can compare Asterisk. Ozonetel IVR System is another IVR option with a free trial and web platform support. For pay-as-you-go TeXML and SIP trunk calling without a contract, consider Telnyx TeXML. Teams that want an IVR package with a virtual number and support for up to five agents can also weigh BizPlus IVR.

Explore the Interactive Voice Response Software, IVR Software and Predictive Dialer Software directories to compare within those categories.

Verdict

Choose Voicent if your organization needs campaign-oriented automated messaging alongside dialing, CRM and call-center tools, particularly when unlimited contact imports or worldwide on-premise calling matter. Look elsewhere if North American cloud coverage is too narrow, Windows is unsuitable for on-premise deployment, or the call-billing minimum and stated plan costs do not fit your budget or expected call pattern.

Verdict

Voicent combines automated messaging with call-center tools, cloud access, and on-premise deployment. Review the cloud calling geography and billing increments, or the Windows requirement for on-premise use, before choosing a setup.

Where Specifiction places it

Alternatives to VoicentAll alternatives →