Voicent vs Wazo Platform
Voicent
voicent.com
Wazo Platform
wazo-platform.orgSide by side
| Figure | Voicent | Wazo Platform |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 10 | 1 |
| Spec score · Interactive Voice Response Software | 8.7 (#2) | 8.2 (#4) |
| Deployment | Voicent is offered as a hosted cloud service or as on-premise software that customers install and operate themselves. | Wazo Platform can be deployed and scaled on bare metal, virtual machines, or containers. |
| Integrations | The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS. | The maker says APIs can integrate third-party services, including billing capabilities, speech-to-text, AI, and sentiment analysis. |
| Support | Standard support services are available 8am-5pm Monday-Friday PST excluding Voicent holidays or closures. | Wazo Platform is community supported through Mattermost, its forum, and JIRA bug tracking. |
Plans
Voicent
- FreeFree
- FreeFree
- Pay as you Go$19 a month
- Starter$163 a month
- Starter$179 a month
- Premium$499 a month
- Premium$549 a month
- Pay as you Go$19,198 a month
- Enterprise$19,999 a month
- Enterprise$22,222 a month
In their own words
Voicent
Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.
Wazo Platform
Wazo Platform is a free, open-source stack of telecom microservices for building programmable voice, video, messaging, and presence services. Its capabilities include audio and video calls, chat, call centers, conferences, voicemail, custom call routing, and an auto attendant. Interfaces include WebRTC, REST APIs, WebSockets, and Webhooks, described as mobile- and web-friendly. The microservices are developed in Python, and APIs are described through OpenAPI specifications. Asterisk, RTPEngine, and Kamailio make up the telecom engine; RabbitMQ, NGINX, and PostgreSQL support the technical core. Wazo can be deployed on bare metal, virtual machines, or containers. The documented all-in-one installation uses Debian 12 Bookworm and Ansible; minimums for a small production installation of about 50 users are 2 CPUs, 4 GiB RAM, and 50 GiB storage. The GPL-3 license allows free use, including commercial use. APIs can integrate billing and services such as speech-to-text, AI, or sentiment analysis. Community support is available through Mattermost, a forum, and JIRA.