Avaya Experience Platform vs NCH IVM Telephone Answering Attendant
Avaya Experience Platform
avaya.comNCH IVM Telephone Answering Attendant
nch.com.auSide by side
| Figure | Avaya Experience Platform | NCH IVM Telephone Answering Attendant |
|---|---|---|
| Price from | $48/mo | $2,999/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 6 |
| Spec score · Interactive Voice Response Software | 8.6 (#3) | 7.9 (#8) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | NCH says IVM can auto-detect its Axon IP PBX on the same server and offers free plugins for ODBC/SQL, internet access, fax-back services, and hardware control. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | IVM is voicemail, call attendant, interactive voice response, and autodial telephone management software for small to medium businesses. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | NCH lists email support and offers paid priority phone support for 12 months or email-only support for one month on the purchase page. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
NCH IVM Telephone Answering Attendant
- IVM Telephone Attendant Professional monthly plan$2,999 a month
- IVM Telephone Attendant Basic Answering Machine$6,995, paid once
- IVM Telephone Attendant Small Business$9,900, paid once
- IVM Telephone Attendant Small Interactive System$25,900, paid once
- IVM Telephone Attendant Professional$38,500, paid once
- IVM Telephone Attendant Enterprise$89,900, paid once
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
NCH IVM Telephone Answering Attendant
NCH IVM Telephone Answering Attendant is telephone management software for small to medium businesses, combining voicemail, call attendant, interactive voice response, and autodial functions. Incoming call menus can route or redirect callers during or after office hours. The product lists support for up to 64 simultaneous telephone lines, along with caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. Incoming messages can be saved as WAV files. Voicemail boxes can forward messages by email or provide internet or remote access, and the software also supports automated outbound calls and messages. IVM connects through a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or PBX such as Axon. NCH says it can detect its Axon IP PBX on the same server and offers plugins for ODBC/SQL, internet access, fax-back, and hardware control. It is listed for Linux and Windows, though its system requirements specify Windows XP through 10 and 64-bit Windows support. A free trial download is available, but there is no free plan. Listed purchase options include $6,995 as a one-time purchase for Basic Answering Machine and $89,900, paid once for Enterprise; the Professional monthly plan is $2,999 a month.