Avaya Experience Platform vs BizPlus IVR
Avaya Experience Platform
avaya.com
BizPlus IVR
landmarksol.comSide by side
| Figure | Avaya Experience Platform | BizPlus IVR |
|---|---|---|
| Price from | $48/mo | ₹2,499/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Interactive Voice Response Software | 8.6 (#3) | 8.9 (#1) |
| Availability | The service description specifies a 99.999% availability target for Avaya Infinity cloud service. | The product page states 99.95% platform availability and lists a 99.95% SLA for Enterprise. |
| Deployment | Avaya lists cloud, hybrid, and on-premises deployment options. | Enterprise pricing lists on-premise or private-cloud deployment, while the softphone runs in a browser. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent and logs conversations against customer records. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
BizPlus IVR
- Launch₹2,499 a month
- Growth₹7,999 a month
- EnterprisePrice not published
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
BizPlus IVR
BizPlus IVR has no write-up on Specifiction yet; its figures are above.