BizPlus IVR vs Plum DEV
BizPlus IVR
landmarksol.com
Plum DEV
plumvoice.comSide by side
| Figure | BizPlus IVR | Plum DEV |
|---|---|---|
| Price from | ₹2,499/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 0 |
| Spec score · Interactive Voice Response Software | 8.9 (#1) | 7.1 (#15) |
| Founded | Landmark TechEdge says it was established in 2013. | 2000 |
| Integrations | Listed connectors include BizPlus CRM, Trio HIMS, BizPlus ERP, Salesforce, Zoho, Freshdesk, WhatsApp Business, Google Sheets, webhooks and Power BI. | The documentation says DEV uses APIs to integrate with CRM, ERP, VoC, telephony systems, and other databases, and works with Plum Fuse. |
| Purpose | BizPlus IVR is a cloud IVR and contact-centre platform that routes callers to agents, captures intent and logs conversations against customer records. | Plum DEV is a programmable VoiceXML platform for developers to build interactive voice response systems and automate customer interactions by phone. |
Plans
BizPlus IVR
- Launch₹2,499 a month
- Growth₹7,999 a month
- EnterprisePrice not published
In their own words
BizPlus IVR
BizPlus IVR has no write-up on Specifiction yet; its figures are above.
Plum DEV
Plum DEV is a cloud developer platform for automating processes through voice and building interactive customer self-service applications. Its VoiceXML foundation lets developers control customer interactions, including inbound IVR and inbound or outbound SMS. SMS requires an SMS-ready phone number. APIs connect DEV with CRM, ERP, voice-of-customer, telephony and other database systems, and it also works with Plum Fuse. Developers can customize branding, call flows and backend database integrations. Multiple text-to-speech and automatic speech-recognition engines are supported, including Amazon Polly, with dozens of languages and dialects. Integrated VoiceTrends tracks usage and performance, supports script A/B testing and provides granular reports. Plum says DEV runs on custom telephony data centers and AWS, with on-demand scalability and a 99.9% uptime SLA. It describes the platform as PCI-DSS Level 1 and HIPAA compliant, while customers remain responsible for configuring applications for applicable requirements. Pricing is available on request. Demo accounts have limited access and no call logging.