Blackbaud Merchant Services Virtual Terminal vs Fluid Pay Virtual Terminal
Blackbaud Merchant Services Virtual Terminal
webfiles-sc1.blackbaud.comFluid Pay Virtual Terminal
fluidpay.comSide by side
| Figure | Blackbaud Merchant Services Virtual Terminal | Fluid Pay Virtual Terminal |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Virtual Terminal Software | 8.2 (#6) | 7.9 (#8) |
| Founded | 1981 | 2017 |
| Headquarters | Charleston, South Carolina, United States | Franklin, Tennessee, United States |
| Integrations | The fee page lists Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry and Blackbaud Online Express as available with Blackbaud Merchant Services. | Fluid Pay documentation lists REST APIs for transactions, refunds, recurring billing, invoices, batches, customer vault, custom fields, and webhooks. |
| Intended users | Blackbaud describes its Merchant Services and Raiser's Edge resource center as designed for the social good community. | It is built for mail-order and phone-order merchants, call-center and accounts-receivable teams, and off-site sellers. |
| Pricing | U.S. transaction rates listed are 2.99% + $0.30 for Visa, Mastercard, Discover, Diners Club and JCB; 3.5% + $0.30 for American Express; 2.9% + $0.30 for PayPal; and 1% + $0.30 (maximum $5) for ACH/direct debit. | The virtual terminal page directs prospective customers to contact Fluid Pay; the company's white-label gateway pricing page describes a one-time activation fee and a monthly platform fee but gives no amounts. |
| Purpose | The Virtual Terminal processes one-time card payments outside other Blackbaud solutions and supports card-present and card-not-present transactions. | The virtual terminal accepts card and ACH payments from any browser and provides transaction search, refunds, reconciliation, and batching. |
| Security and compliance | Blackbaud states that it is a Level 1 PCI service provider and payment gateway and adheres to PCI DSS and PA DSS requirements. | Fluid Pay identifies itself as a PCI DSS Level 1 Service Provider, and says its Customer Vault tokenizes card and ACH data across gateway products. |
| Support | The Virtual Terminal help page directs users with account or application questions to Payment Services Support and advises users who cannot see the Virtual Terminal to contact their system administrator. | Fluid Pay lists [email protected] for existing partners and merchants and says engineers triage support tickets directly. |
Plans
Blackbaud Merchant Services Virtual Terminal
- Blackbaud Merchant Services (USD transaction pricing)Priced on request
Fluid Pay Virtual Terminal
- Fluid Pay Virtual TerminalPriced on request
In their own words
Blackbaud Merchant Services Virtual Terminal
Blackbaud Merchant Services Virtual Terminal is a web portal for processing one-time card payments outside other Blackbaud solutions. It supports both card-present and card-not-present transactions. To enter a payment, a user selects a category and account configuration, enters the amount and payer details, and supplies payment information. Email acknowledgements are available when acknowledgement settings are configured. Transactions entered in the Virtual Terminal do not appear in other Blackbaud solutions or apps, and users who cannot see the terminal in the portal need to contact their system administrator for access. Merchant Services is available to customers using products including Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry, and Blackbaud Online Express. Blackbaud describes the service as designed exclusively for the social good community. It states that it encrypts and tokenizes card information and adheres to PCI DSS and PA DSS requirements. Pricing is based on transaction percentages and fees, is provided upon request, and is included in the contract.
Fluid Pay Virtual Terminal
Fluid Pay Virtual Terminal has no write-up on Specifiction yet; its figures are above.