Blackbaud Merchant Services Virtual Terminal
webfiles-sc1.blackbaud.com
What it is
Blackbaud Merchant Services Virtual Terminal is a web portal for processing one-time card payments outside other Blackbaud solutions. It supports both card-present and card-not-present transactions. To enter a payment, a user selects a category and account configuration, enters the amount and payer details, and supplies payment information. Email acknowledgements are available when acknowledgement settings are configured. Transactions entered in the Virtual Terminal do not appear in other Blackbaud solutions or apps, and users who cannot see the terminal in the portal need to contact their system administrator for access. Merchant Services is available to customers using products including Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry, and Blackbaud Online Express. Blackbaud describes the service as designed exclusively for the social good community. It states that it encrypts and tokenizes card information and adheres to PCI DSS and PA DSS requirements. Pricing is based on transaction percentages and fees, is provided upon request, and is included in the contract.
Spec sheet
- Purpose
- The Virtual Terminal processes one-time card payments outside other Blackbaud solutions and supports card-present and card-not-present transactions.Read 7 Oct 2026 · webfiles-sc1.blackbaud.com
- Intended users
- Blackbaud describes its Merchant Services and Raiser's Edge resource center as designed for the social good community.Read 8 Oct 2026 · docs.blackbaud.com
- Integrations
- The fee page lists Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry and Blackbaud Online Express as available with Blackbaud Merchant Services.Read 8 Oct 2026 · blackbaud.com
- Security
- Blackbaud says it encrypts and tokenizes card information, prevents clients from accessing card data, and adheres to PCI DSS and PA DSS.Read 8 Oct 2026 · blackbaud.com
- Support
- The Virtual Terminal help page directs users with account or application questions to Payment Services Support and advises users who cannot see the Virtual Terminal to contact their system administrator.Read 8 Oct 2026 · webfiles-sc1.blackbaud.com
- Headquarters
- Charleston, South Carolina, United StatesRead 28 Sep 2026 · webfiles-sc1.blackbaud.com
- Founded
- 1981Read 28 Sep 2026 · webfiles-sc1.blackbaud.com
- Access
- Users who do not see Virtual Terminal in the portal should contact their system administrator for access.Read 7 Oct 2026 · webfiles-sc1.blackbaud.com
- ACH
- The FAQ lists ACH payment processing in Raiser’s Edge NXT, Raiser’s Edge, Online Express, Luminate Online, eTapestry, Enrollment Management System and School Website System.Read 8 Oct 2026 · blackbaud.com
- Acknowledgements
- Email acknowledgements can be sent by configuring email acknowledgement settings.Read 7 Oct 2026 · webfiles-sc1.blackbaud.com
- Company history
- Blackbaud’s investor FAQ says the company was incorporated in New York in 1982 and moved its operations to Charleston, South Carolina, in 1989.Read 8 Oct 2026 · investor.blackbaud.com
- Disbursements and fraud tools
- The Australian-dollar fees page states that funds are disbursed every business day except bank holidays and that clients can enable or configure Premium Fraud Management Service for online transactions.Read 8 Oct 2026 · blackbaud.com
- Maker founding year
- Blackbaud reports that it was founded in 1981.Read 7 Oct 2026 · csr.blackbaud.com
- Maker headquarters
- Blackbaud lists its world headquarters in Charleston, South Carolina.Read 7 Oct 2026 · blackbaud.com
- P2PE
- Blackbaud partners with Bluefin on a PCI-validated point-to-point encryption solution that encrypts cardholder data at an approved device and decrypts it off-site; the page lists Altru, Blackbaud CRM and Raiser’s Edge NXT for current credit-card availability.Read 8 Oct 2026 · blackbaud.com
- Payment entry
- To process a payment, users select whether the card is physically present, choose a category and account configuration, enter an amount and payer details, then enter payment information and finish payment.Read 8 Oct 2026 · webfiles-sc1.blackbaud.com
- Pricing
- U.S. transaction rates listed are 2.99% + $0.30 for Visa, Mastercard, Discover, Diners Club and JCB; 3.5% + $0.30 for American Express; 2.9% + $0.30 for PayPal; and 1% + $0.30 (maximum $5) for ACH/direct debit.Read 8 Oct 2026 · blackbaud.com
- Security and compliance
- Blackbaud states that it is a Level 1 PCI service provider and payment gateway and adheres to PCI DSS and PA DSS requirements.Read 7 Oct 2026 · docs.blackbaud.com
- Supported payments
- For U.S.-dollar processing, Blackbaud Merchant Services supports Visa, Mastercard, American Express, JCB, Discover and Diners Club, as well as debit cards that do not require a PIN.Read 8 Oct 2026 · blackbaud.com
- Transaction visibility
- Virtual Terminal transactions do not appear in other Blackbaud solutions or apps; Blackbaud recommends entering transactions through the relevant solution when possible.Read 8 Oct 2026 · webfiles-sc1.blackbaud.com
- Virtual Terminal
- The web portal Virtual Terminal processes one-time card payments outside other Blackbaud solutions, for both card-present and card-not-present transactions.Read 8 Oct 2026 · webfiles-sc1.blackbaud.com
Plans and prices
Blackbaud Merchant Services (USD transaction pricing) Priced on request Per transaction; exact pricing depends on contract. Visa, Mastercard, Discover, Diners Club, JCB: 2.99% + $0.30 · American Express: 3.5% + $0.30 · PayPal: 2.9% + $0.30 · ACH/direct debit: 1% + $0.30 (max. $5) · $5 per returned ACH transaction Read 8 Oct 2026 · blackbaud.com
Every Blackbaud Merchant Services Virtual Terminal plan and price →
Strong points and limits
Strong points
- Handles card-present and card-not-present payments
- Email acknowledgements can be configured
- Blackbaud states it encrypts and tokenizes card information
- Live chat and phone support are available
Limits
- Transactions do not appear in other Blackbaud solutions
- Access may require a system administrator
- Pricing is provided upon request
Who it suits
It is for organizations in the social good community using supported Blackbaud products that need to process one-time card payments. Users should account for the fact that Virtual Terminal transactions do not appear in other Blackbaud solutions or apps.
Verdict
The Virtual Terminal supports one-time card payments and email acknowledgements within a web portal. Check access and transaction visibility requirements, and request pricing for the contract.
Where Specifiction places it
- Virtual Terminal Software#6 of 288.2
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