Bland AI vs Retell AI
Bland AI
bland.ai
Retell AI
retellai.comSide by side
| Figure | Bland AI | Retell AI |
|---|---|---|
| Price from | $0.14/mo | $0.07/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Voicebot Software | 8.0 (#8) | 7.9 (#10) |
| Spec score · AI Voice Agents | 8.1 (#11) | 8.0 (#13) |
| Spec score · Conversational AI Platforms | 8.0 (#20) | 7.9 (#22) |
| Spec score · Voice Ai Tools | 8.0 (#16) | 7.9 (#17) |
| Channels | Agents can operate across voice, SMS, iMessage, and web chat with shared memory across channels. | The platform supports voice calls, web and in-app chat, SMS, and custom communication experiences through an API. |
| Deployment | Bland lists managed cloud, customer VPC, on-premise, and fully offline air-gapped deployment options. | Agents can be deployed for inbound calls, outbound campaigns, web, and SMS, including through a website widget. |
| Integrations | Listed integrations include Twilio, SIP, Salesforce, HubSpot, Slack, Notion, Zapier, Genesys, Five9, NICE CXone, Amazon Connect, Talkdesk, Cal.com, Calendly, Make, and Pipedream. | The integrations directory lists Twilio, GoHighLevel, HubSpot, Salesforce, Zapier, Make, n8n, and Google Workspace. |
| Product | Bland is an enterprise voice AI platform for building, running, and monitoring AI phone agents for inbound and outbound calls. | Retell describes its platform as a tool to build, deploy, and manage AI voice agents for phone calls. |
| Security | The trust page lists SOC 2 Type II, HIPAA, GDPR, and PCI DSS v4.0, with supporting reports or attestations available by request or under NDA. | The homepage states that Retell is compliant with HIPAA, SOC 2 Type II, GDPR, and ISO 27001. |
Plans
Retell AI
- Pay as you go$0.07 a month
- EnterprisePriced on request
- Pay as you goFree
- Enterprise PlanPriced on request
In their own words
Bland AI
Bland AI is an enterprise voice AI platform for creating, operating, and monitoring phone agents handling inbound and outbound calls. Its listed uses include replacing IVR systems, running AI call centers, managing call agents, and analyzing call intelligence. Agents can also work through voice, SMS, iMessage, and web chat while sharing memory between channels. Bland says it supports more than 40 languages natively, with real-time translation in 23. Deployment choices include managed cloud, a customer VPC, on-premise systems, and fully offline air-gapped environments. Integrations cover Twilio, SIP, Salesforce, HubSpot, Slack, Notion, Zapier, Genesys, Five9, NICE CXone, Amazon Connect, Talkdesk, Cal.com, Calendly, Make, and Pipedream. An open REST API and webhooks support custom connections. Security listings include SOC 2 Type II, HIPAA, GDPR, PCI DSS v4.0, AES-256 encryption at rest, TLS 1.3 in transit, HSM-backed keys, configurable data residency, and 24/7 on-call engineering. Start costs $0.14 per month (billed $0.14/min) with a $0 platform fee; Build costs $299.00 per month plus $0.12/min.
Retell AI
Retell AI is a platform for building, deploying and managing AI agents that handle phone calls. Agents can also work through web and in-app chat, SMS and custom API-based communication. A visual canvas supports call flows with functions, integrations, transfers, DTMF, SMS and custom logic. Teams can simulate scenarios, turn production calls into regression tests and QA calls. Deployment options include inbound calls, outbound campaigns, web and SMS, including a website widget. Call handling includes IVR navigation, live monitoring and transfer or takeover by a person. The integrations directory names Twilio, GoHighLevel, HubSpot, Salesforce, Zapier, Make, n8n and Google Workspace. The homepage lists HIPAA, SOC 2 Type II, GDPR and ISO 27001 compliance, along with SSO, personal information redaction and module-level role permissions. Enterprise on-premise deployment is available within a customer’s infrastructure. Pay as you go is listed at $0.07 a month, with voice agents priced at $0.07-$0.31 per minute, $10 in free credits and 20 concurrent calls included. Enterprise pricing is custom.