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SPECIFICTION
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Bland AI

bland.ai

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Spec score 8.0 #8 of 27 in Voicebot Software

What it is

Bland AI is an enterprise voice AI platform for creating, operating, and monitoring phone agents handling inbound and outbound calls. Its listed uses include replacing IVR systems, running AI call centers, managing call agents, and analyzing call intelligence. Agents can also work through voice, SMS, iMessage, and web chat while sharing memory between channels. Bland says it supports more than 40 languages natively, with real-time translation in 23. Deployment choices include managed cloud, a customer VPC, on-premise systems, and fully offline air-gapped environments. Integrations cover Twilio, SIP, Salesforce, HubSpot, Slack, Notion, Zapier, Genesys, Five9, NICE CXone, Amazon Connect, Talkdesk, Cal.com, Calendly, Make, and Pipedream. An open REST API and webhooks support custom connections. Security listings include SOC 2 Type II, HIPAA, GDPR, PCI DSS v4.0, AES-256 encryption at rest, TLS 1.3 in transit, HSM-backed keys, configurable data residency, and 24/7 on-call engineering. Start costs $0.14 per month (billed $0.14/min) with a $0 platform fee; Build costs $299.00 per month plus $0.12/min.

Spec sheet

Product
Bland is an enterprise voice AI platform for building, running, and monitoring AI phone agents for inbound and outbound calls.Read 2 Oct 2026 · bland.ai
Deployment
Bland lists managed cloud, customer VPC, on-premise, and fully offline air-gapped deployment options.Read 2 Oct 2026 · bland.ai
Integrations
Listed integrations include Twilio, SIP, Salesforce, HubSpot, Slack, Notion, Zapier, Genesys, Five9, NICE CXone, Amazon Connect, Talkdesk, Cal.com, Calendly, Make, and Pipedream.Read 2 Oct 2026 · bland.ai
Security
The trust page lists SOC 2 Type II, HIPAA, GDPR, and PCI DSS v4.0, with supporting reports or attestations available by request or under NDA.Read 2 Oct 2026 · bland.ai
Support
The docs provide community access and a support ticket option, and the pricing page says enterprise plans include forward deployed engineering support.Read 2 Oct 2026 · docs.bland.ai
Headquarters
San Francisco, CaliforniaRead 23 Sep 2026 · bland.ai
Founded
2023Read 23 Sep 2026 · bland.ai
API and editor access
Bland documents a REST API, CLI, web agent SDK, and MCP connections for coding tools including Claude Code, Cursor, and Codex.Read 2 Oct 2026 · bland.ai
Channels
Agents can operate across voice, SMS, iMessage, and web chat with shared memory across channels.Read 2 Oct 2026 · bland.ai
Custom connections
The integrations page says an open REST API and webhooks cover custom connections.Read 2 Oct 2026 · bland.ai
Data protection
The product page specifies AES-256 encryption at rest, TLS 1.3 in transit, HSM-backed keys, configurable data residency, and 24/7 on-call engineering.Read 2 Oct 2026 · bland.ai
Free access
The Start plan is priced at $0 platform fee and says no card is required; the integrations page also advertises a free sandbox with no credit card.Read 2 Oct 2026 · bland.ai
Languages
Bland says it supports 40+ languages natively, with real-time translation available in 23 of them.Read 2 Oct 2026 · bland.ai
Limits
The Start plan is limited to 10 concurrent calls and 100 calls per day, while Build allows 50 concurrent calls and 2,000 calls per day.Read 2 Oct 2026 · bland.ai
Use cases
The company describes use cases including IVR replacement, AI call centers, inbound and outbound call agents, and call intelligence.Read 2 Oct 2026 · bland.ai

Plans and prices

Start $0.14 a month $0.14/min; $0 platform fee 10 concurrent calls · 100 calls/day · 10 knowledge bases · 1 voice · $0.05/transfer min Read 2 Oct 2026 · bland.ai
Build $299 a month $299/month platform fee; $0.12/min 50 concurrent calls · 2,000 calls/day · 50 knowledge bases · 5 voices · $0.04/transfer min Read 2 Oct 2026 · bland.ai
Enterprise Priced on request Custom; contracted to your volume Concurrency sized to volume · on-prem/VPC available · BAA, SSO, data residency · forward deployed engineer available Read 2 Oct 2026 · bland.ai

Every Bland AI plan and price →

Strong points and limits

Strong points

  • Inbound and outbound calling
  • Voice, SMS, iMessage, and web chat
  • 40+ native languages
  • Managed, VPC, on-premise, or offline deployment
  • REST API and webhooks

Limits

  • Start limited to 10 concurrent calls
  • Start limited to 100 calls daily
  • Build adds a $299 monthly platform fee
  • Enterprise pricing is custom

Who it suits

Bland AI suits organizations building phone agents across inbound and outbound work, especially those needing multiple deployment choices, integrations, languages, or compliance documentation.

Verdict

Bland AI specifies broad channel, deployment, integration, and security coverage for enterprise phone-agent projects. Buyers should match the stated call limits and pricing structure to expected volume.

Where Specifiction places it

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