Blitzz Visual Remote Assistance vs Salesforce Visual Remote Assistant
Blitzz Visual Remote Assistance
blitzz.coSalesforce Visual Remote Assistant
salesforce.comSide by side
| Figure | Blitzz Visual Remote Assistance | Salesforce Visual Remote Assistant |
|---|---|---|
| Price from | $19/mo | $50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 1 |
| Spec score · Video Customer Support Software | 9.3 (#1) | 6.7 (#25) |
| Spec score · Remote Video Support Software | 9.3 (#1) | 6.8 (#8) |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | It is used with Contact Center, Field Service and Operations, and Sales Cloud, and sessions can show Field Service customer, asset, and work-order details. |
| Support | The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales. | The pricing page lists a Standard Success Plan in all licenses, Premier Success with 24/7 support for business-stopping issues, and Signature Success by contacting an account executive. |
| What it does | Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app. | Visual Remote Assistant is CRM-integrated software for real-time visual support that helps reduce costs and improve issue resolution. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
Salesforce Visual Remote Assistant
- Visual Remote Assistant$50 a month
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.
Salesforce Visual Remote Assistant
Salesforce Visual Remote Assistant has no write-up on Specifiction yet; its figures are above.