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Blitzz Visual Remote Assistance

blitzz.co

From $19/mo Free trial WebWindowsmacOSiOSAndroidAPI
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Spec score 9.3 #1 of 26 in Video Customer Support Software

What it is

Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.

Spec sheet

What it does
Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app.Read 21 Oct 2026 · blitzz.co
Intended users
Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections.Read 30 Sep 2026 · blitzz.co
API
The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics.Read 21 Oct 2026 · blitzz.co
Integrations
Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options.Read 21 Oct 2026 · blitzz.co
Security
Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys.Read 30 Sep 2026 · help.blitzz.co
Support
The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales.Read 30 Sep 2026 · blitzz.co
AI
Owlbert AI can summarize sessions, read serial numbers, recognize equipment, answer from a knowledge base and tag jobsite photos.Read 21 Oct 2026 · blitzz.co
AI and OCR
The feature page describes AI-generated session summaries and OCR text extraction from images during live sessions.Read 30 Sep 2026 · blitzz.co
Bandwidth requirement
The documented minimum connection is 540 kbps upload and download, with 10–15 Mbps or higher recommended.Read 21 Oct 2026 · help.blitzz.co
Cobrowse SDK
Co-Browse has a JavaScript SDK requiring a license key and supports browser-based full-device sharing where browser limitations permit.Read 21 Oct 2026 · help.blitzz.co
Company facts
LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees.Read 21 Oct 2026 · linkedin.com
Company identity
The Google Play listing identifies the developer as Blitzz, Inc.Read 21 Oct 2026 · play.google.com
Data hosting
The help center says servers are hosted in the United States by default in SOC 1, SOC 2 and ISO 27001 certified data centers, with another region available on request.Read 21 Oct 2026 · help.blitzz.co
Documentation
The help center contains dedicated sections for video sessions, integrations, API/embed work, troubleshooting and feature guides.Read 21 Oct 2026 · help.blitzz.co
Embedding
Mobile embedding uses standard Android WebView or iOS Safari/SFSafariViewController and does not require bundling a native library.Read 21 Oct 2026 · blitzz.co
Google Play availability
Blitzz Remote Assist has 10K+ downloads; Google Play reports that the developer-provided data is not encrypted and cannot be deleted.Read 21 Oct 2026 · play.google.com
Hosting and region
Blitzz says its data is stored in Microsoft Azure data centers and servers are hosted in the US unless a different region is requested.Read 30 Sep 2026 · help.blitzz.co
Inspection records
Blitzz can capture timestamped photos and GPS location data and generate inspection reports in Word.Read 30 Sep 2026 · blitzz.co
Inspection reports
Inspect generates downloadable Word inspection reports containing session documentation and captured location images.Read 21 Oct 2026 · blitzz.co
Limit: connectivity dependence
GetApp reviewers report that poor mobile or Wi-Fi service makes virtual inspections difficult.Read 21 Oct 2026 · getapp.com
Limit: feature gaps
Reviewers mention missing or limited capabilities such as full-session recording, payment collection, longer bookmark text and additional augmented-reality functions.Read 21 Oct 2026 · softwareadvice.com
Limit: integration tiers
A Software Advice reviewer reports that CRM integration required upgrading from the Professional edition to Enterprise.Read 21 Oct 2026 · softwareadvice.com
Live guidance
Sessions provide pointing, drawing, zoom, flashlight control, photo capture, markup and screen sharing.Read 21 Oct 2026 · blitzz.co
Offline mode
Blitzz provides an offline mode for capturing photos in areas with poor connectivity and uploading them later.Read 21 Oct 2026 · blitzz.co
Offline use
The feature page says participants can capture images and data offline and upload them automatically when connectivity returns.Read 30 Sep 2026 · blitzz.co
Plan limit
The Concierge pricing FAQ says sessions automatically expire after 30 minutes of inactivity.Read 30 Sep 2026 · blitzz.co
Praise: ease of use
Software Advice reviewers repeatedly describe Blitzz as simple to deploy, intuitive and easy for customers and technicians to use.Read 21 Oct 2026 · softwareadvice.com
Praise: no download workflow
Reviewers praise sending a link by SMS and letting customers join without installing software.Read 21 Oct 2026 · softwareadvice.com
Praise: visual troubleshooting
Reviewers highlight strong photo quality, markup, pointers and screen capture for resolving technical problems remotely.Read 21 Oct 2026 · softwareadvice.com
Products
The product family includes Concierge, Inspect, Co-Browse, ScreenShare and BlitzzCam.Read 21 Oct 2026 · blitzz.co
Rating on Apple App Store
5.0 out of 5 from 3 ratingsRead 21 Oct 2026 · apps.apple.com
Rating on G2
4.9 out of 5.0 from 6 reviewsRead 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.8 out of 5 from 5 ratingsRead 21 Oct 2026 · gartner.com
Rating on GetApp
4.7 out of 5 from 20 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
4.7 out of 5 from 20 reviewsRead 21 Oct 2026 · softwareadvice.com
Rating on TrustRadius
9 out of 10 from 1 reviewRead 21 Oct 2026 · trustradius.com
Security certifications
The security pages state SOC 2 certification, GDPR/LGPD compliance, HIPAA-ready architecture, audit trails and SAML single sign-on.Read 21 Oct 2026 · blitzz.co
Security encryption
Blitzz states that web traffic uses TLS, video and audio use AES-128 point-to-point encryption, and stored data uses 256-bit AES encryption.Read 21 Oct 2026 · help.blitzz.co
Security reports
The security page says it conducts regular third-party penetration tests and makes reports available to enterprise customers.Read 30 Sep 2026 · help.blitzz.co
System requirements
Recommended browsers are Chrome 100+ on PC/Mac, Safari 13+ on iOS and Chrome 109+ on Android; minimum iOS is 15 and minimum Android is API 24.Read 21 Oct 2026 · help.blitzz.co
Visual collaboration
Agents can annotate live video or captured images, use live pointers, remotely zoom the camera, and control the customer's flashlight.Read 30 Sep 2026 · blitzz.co

Plans and prices

ScreenShare for Browser $19 a month annually browser screen sharing · guided cursor · live annotation/markup · high-resolution streaming · consent-based sessions Read 21 Oct 2026 · blitzz.co
ScreenShare Everywhere $25 a month annually web and mobile screen sharing · iOS/Android embedding · AR markup · session insights Read 21 Oct 2026 · blitzz.co
BlitzzCam annual $39.99 a month annually 3 users included · additional users $11.99/month · 20% annual saving Read 21 Oct 2026 · blitzz.co
BlitzzCam monthly $49.99 a month monthly 3 users included · additional users $14.99/month · 14-day trial Read 21 Oct 2026 · blitzz.co
Concierge Professional $175 a month annually first 5 users included · extra users $35/mo · no-app customer access · HD zoom/OCR/live pointers · photos/markups · SMS, email and WhatsApp invites · screenshare Read 21 Oct 2026 · blitzz.co
Inspect Professional $334 a month billed annually 600 inspection credits/year · 3 participants per session Read 30 Sep 2026 · blitzz.co
Inspect Professional $334 a month annually 600 inspection credits/year · no-app access · GPS/date/time photo capture · SMS, email and WhatsApp invites · screenshare Read 21 Oct 2026 · blitzz.co
Concierge Enterprise Priced on request advanced admin controls · SSO/SAML · dedicated success manager · custom retention/storage · call recording add-on Read 21 Oct 2026 · blitzz.co
Inspect Enterprise Priced on request Usage-based pricing; contact Blitzz Custom storage and data retention · Advanced admin controls · Designated technical support and custom SLA Read 30 Sep 2026 · blitzz.co

Every Blitzz Visual Remote Assistance plan and price →

Strong points and limits

Strong points

  • Guests join without downloading an app
  • Live annotation, pointers, camera zoom, and flashlight control
  • Offline capture uploads when connectivity returns
  • Timestamped photos and GPS inspection records
  • Integrates with major CRM and service platforms

Limits

  • No free plan
  • Sessions expire after 30 minutes inactive
  • Some listed integrations are beta

Who it suits

It suits contact-center and field-service teams, inspectors, auditors, and organizations conducting remote inspections. Browser access helps customers join without installing an app.

Verdict

Blitzz combines browser video assistance with inspection records, offline capture, and enterprise integrations. Its annual pricing, inactivity timeout, and beta integrations should be checked against the intended support workflow.

Where Specifiction places it

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