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Cobrowse.io

cobrowse.io

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Spec score 9.2 #2 of 26 in Video Customer Support Software

What it is

Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.

Spec sheet

What it does
Cobrowse lets human and AI support agents see and guide a customer through web, mobile and other digital experiences in real time.Read 15 Oct 2026 · cobrowse.io
Product
Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time.Read 3 Oct 2026 · cobrowse.io
Deployment
The maker says customers can host privately with their chosen cloud provider and region or fully on-premise.Read 3 Oct 2026 · cobrowse.io
API
Public API documentation describes an agent SDK instance with configurable API location, authorization token and license key, including self-hosted endpoints.Read 15 Oct 2026 · docs.cobrowse.io
Integrations
Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks.Read 15 Oct 2026 · g2.com
Security
The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit.Read 3 Oct 2026 · cobrowse.io
Privacy
The maker describes private-by-default data redaction and granular redaction controls for AI agents.Read 3 Oct 2026 · cobrowse.io
Support
The maker offers fully supported, free technical proof-of-concepts for business evaluations.Read 3 Oct 2026 · cobrowse.io
Headquarters
The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States.Read 15 Oct 2026 · apps.apple.com
Founded
The About page lists 2018 as the founding year.Read 3 Oct 2026 · cobrowse.io
Agent tools
The product includes laser pointer, annotations, drawing, remote control and full-device screen sharing.Read 15 Oct 2026 · g2.com
AI co-browse
The vendor offers AI-agent co-browsing so virtual agents can see customer screens and use visual guidance tools.Read 15 Oct 2026 · cobrowse.io
Apple app requirements
The Cobrowse.io iPhone/iPad app requires iOS 16 or later; the Mac version requires macOS 13 or later and Apple silicon.Read 15 Oct 2026 · apps.apple.com
Browser requirements
Web support covers Chrome 105+, Firefox 142+, Safari 11+, Opera 120+ and Edge 139+.Read 15 Oct 2026 · docs.cobrowse.io
Changelog news
The Android SDK changelog records version 3.17.1 on August 17, 2026, including a requirement for Kotlin 2.0 in the Compose SDK.Read 15 Oct 2026 · github.com
Company founded
LinkedIn lists Cobrowse as founded in 2018.Read 15 Oct 2026 · linkedin.com
Company legal name
The vendor identifies itself as Cobrowse.io LLC.Read 15 Oct 2026 · cobrowse.io
Company size
LinkedIn lists the company size as 11–50 employees.Read 15 Oct 2026 · linkedin.com
Custom integration
Custom agent integrations are designed to be white-label and fit existing call handling, routing, queuing and reporting workflows.Read 15 Oct 2026 · cobrowse.io
Custom integrations
Cobrowse says its custom agent integrations work with agent-facing software and can integrate with existing call handling, routing, queuing, and reporting.Read 3 Oct 2026 · cobrowse.io
Documentation depth
The documentation includes installation, feature guides, agent integrations, authentication, hosting, API reference, troubleshooting and security topics.Read 15 Oct 2026 · support.cobrowse.io
Features
The maker lists live observation, remote control, full device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing among its feature spotlights.Read 3 Oct 2026 · cobrowse.io
Free development account
The documentation says users can register a free account for development and testing.Read 3 Oct 2026 · docs.cobrowse.io
Free evaluation
The JavaScript SDK repository describes the SDK as free to try and instructs users to create an account and free license key.Read 15 Oct 2026 · github.com
Hosting regions
Managed hosting is offered as global, EU and US-only processing/storage options in addition to self-hosting.Read 15 Oct 2026 · support.cobrowse.io
License model
The legal terms grant a non-exclusive, non-transferable right to use proprietary software and prohibit reverse engineering, redistribution and unauthorized modification.Read 15 Oct 2026 · cobrowse.io
Limit: performance
Some G2 reviewers report lag or slower session loading during busy periods and request better responsiveness.Read 15 Oct 2026 · g2.com
Limit: pricing
Some G2 reviewers consider per-agent pricing less competitive for smaller businesses.Read 15 Oct 2026 · g2.com
Limit: reporting
Several G2 reviewers ask for stronger administration, analytics, session insights and reporting.Read 15 Oct 2026 · g2.com
Microsoft Marketplace listing
Cobrowse for Customer Service is listed for Dynamics 365 with a free-trial offer and supports hosted, private-cloud and on-premises deployment.Read 15 Oct 2026 · marketplace.microsoft.com
Mobile browser limitation
Full-device sharing is unavailable on mobile Chrome and mobile Safari because of browser restrictions; native SDKs are required for mobile full-device capability.Read 15 Oct 2026 · docs.cobrowse.io
Mobile camera sharing
Customers can send a live camera feed from a mobile device during support interactions.Read 15 Oct 2026 · cobrowse.io
Praise: ease and integration
G2 reviewers repeatedly describe the interface as intuitive, implementation as quick and integrations as straightforward.Read 15 Oct 2026 · g2.com
Praise: support outcomes
G2 reviewers repeatedly report faster diagnosis, better first-contact resolution, improved customer satisfaction and easier guidance through complex workflows.Read 15 Oct 2026 · g2.com
Privacy and compliance
The maker says its policies comply with applicable GDPR and CCPA requirements and that its policies and practices are HIPAA compliant.Read 3 Oct 2026 · cobrowse.io
Private by default
Cobrowse can default customer text, images and other content to redacted until explicitly allowlisted.Read 15 Oct 2026 · g2.com
Rating on Apple App Store
No overall rating shown because the app has too few ratings or reviewsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
0 out of 5 from 0 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.5 out of 5 from 21 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
0 out of 5 from 0 reviewsRead 15 Oct 2026 · getapp.com
Redaction security
The security documentation says redacted data remains on the end user's device and is not processed by Cobrowse or a self-hosted customer.Read 15 Oct 2026 · support.cobrowse.io
SDKs
Public platform links cover Web JavaScript, iOS, Android, React Native, Flutter, Xamarin, .NET Mobile, macOS and Windows.Read 15 Oct 2026 · github.com
Security standards
The pricing page states compliance with ISO 27001, AICPA SOC II, GDPR, CCPA and HIPAA.Read 15 Oct 2026 · cobrowse.io
Self-hosting
Enterprise customers can run Cobrowse in AWS, Azure, Google Cloud, on-premises or air-gapped infrastructure.Read 15 Oct 2026 · support.cobrowse.io
Session replay
Sessions can record customer and agent actions to create an audit trail for training or dispute handling.Read 15 Oct 2026 · cobrowse.io
Supported SDK platforms
The documentation lists SDKs for web, iOS, Android, React Native, Flutter, .NET Mobile, macOS, and Windows.Read 3 Oct 2026 · docs.cobrowse.io
Universal co-browsing
Agents can remain connected while customers move through third-party websites, applications, PDFs and other content.Read 15 Oct 2026 · g2.com
Use case
The maker describes Cobrowse as a collaborative browsing solution for customer-focused businesses, supporting web and mobile applications.Read 3 Oct 2026 · cobrowse.io
Web installation
The Web SDK can load from a CDN script or NPM package named cobrowse-sdk-js.Read 15 Oct 2026 · docs.cobrowse.io

Plans and prices

Web co-browse $18 a month annually; per agent Web co-browsing · named agents Read 15 Oct 2026 · cobrowse.io
Named agents — web and mobile apps $36 a year $36 /agent per month, billed annually Co-browse on web and mobile apps Read 3 Oct 2026 · cobrowse.io
Web and mobile co-browse $36 a month annually; per agent Web and mobile app co-browsing · named agents Read 15 Oct 2026 · cobrowse.io
Named agents — web $216 a year $216.00 per agent per year (= $18.00 per agent/month, billed annually) Co-browse on web Read 3 Oct 2026 · cobrowse.io
Custom Priced on request Large agent counts · alternate licensing · enablement services · 24/7 incident response · self-hosting Read 15 Oct 2026 · cobrowse.io

Every Cobrowse.io plan and price →

Strong points and limits

Strong points

  • Supports web and mobile customer sessions
  • Offers screen sharing and remote control
  • Includes many contact-center integrations
  • Provides private hosting and on-premise deployment
  • Free development account is available

Limits

  • No free production plan
  • Web/mobile plan costs $36 per agent monthly
  • Some enterprise capabilities use custom pricing
  • The product requires customer-facing integration work

Who it suits

Cobrowse.io suits customer-focused businesses supporting users across websites and mobile applications. It is relevant to contact centers and teams needing SDKs, integrations, or private deployment.

Verdict

Cobrowse.io combines collaborative browsing, agent integrations, SDKs, and deployment choices for support operations. Its production plans are paid, while development access is free.

Where Specifiction places it

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