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SPECIFICTION
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Cardina

cardina.com

From $69/mo Free plan Web
Visit cardina.com
Spec score 8.5 #5 of 26 in Video Customer Support Software

What it is

Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.

Spec sheet

Product
Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction.Read 5 Oct 2026 · cardina.com
Integrations
Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack.Read 5 Oct 2026 · cardina.com
Compliance
Cardina says it is SOC 2 Type II audited annually and complies with GDPR and CCPA; it also says it is HIPAA compliant and can execute a standard BAA for qualifying customers.Read 5 Oct 2026 · cardina.com
Support
Cardina offers help by email, live chat, or call and says customers can contact it 24/7.Read 5 Oct 2026 · cardina.com
Headquarters
New York, New York, USARead 28 Sep 2026 · cardina.com
Browser support
The homepage lists Safari, Firefox, Chrome, and Edge as supported technologies or browsers.Read 5 Oct 2026 · cardina.com
Company and headquarters
The site identifies the company as Caldera Labs Inc. and lists its address at 298 5th Avenue, 7th Floor, New York, NY 10001, USA.Read 5 Oct 2026 · cardina.com
Compatibility
Cardina says it works across users’ devices and with web technologies including React, Vue, Angular, Iframe, Canvas, and Shadow DOM.Read 5 Oct 2026 · cardina.com
Encryption and retention
Cardina says data sent to or from the service is encrypted with TLS, customer data is encrypted with AES-256, and session data is deleted after viewing unless recordings are enabled.Read 5 Oct 2026 · cardina.com
Guidance
Agents can highlight where customers should click by drawing on their screen or sharing the agent’s screen.Read 5 Oct 2026 · cardina.com
Infrastructure
Cardina says it hosts data in Google Cloud facilities and that its data centers are SOC 2, ISO 27001, and HITRUST compliant.Read 5 Oct 2026 · cardina.com
Permissions and audit
Users can revoke viewing permission at any point, and Cardina provides visibility into agent actions through a full audit log.Read 5 Oct 2026 · cardina.com
Privacy controls
Passwords are automatically blocked, and customers can selectively block page elements so blocked information is not sent through Cardina’s servers.Read 5 Oct 2026 · cardina.com
Remote control
With customer permission, agents can scroll, click, and type on the customer’s behalf.Read 5 Oct 2026 · cardina.com
Session replay
Cardina can optionally record and replay past sessions for review.Read 5 Oct 2026 · cardina.com
Setup
Cardina says integration takes under five minutes for an engineer and requires inserting a few lines of code into a site.Read 5 Oct 2026 · cardina.com

Plans and prices

Free Free 14 day trial · no credit card required Read 5 Oct 2026 · cardina.com
Pro $69 a month Billed monthly or annually Per seat Read 5 Oct 2026 · cardina.com
Extra Replay sessions add-on $89 a month Additional 10,000 sessions / month Read 5 Oct 2026 · cardina.com
Enterprise Priced on request Custom Minimum 6 months · 20 seats Read 5 Oct 2026 · cardina.com

Every Cardina plan and price →

Strong points and limits

Strong points

  • Agents can guide customers with on-screen drawing.
  • Permission enables agent scrolling, clicking and typing.
  • Passwords are blocked automatically.
  • Customers can block page elements and revoke viewing.
  • An audit log shows agent actions.

Limits

  • Web is the listed platform.
  • Pro costs $69 a month per seat.
  • Extra replay sessions cost $89 a month.

Who it suits

Cardina suits support and sales teams that need to guide customers through a screen during calls or live chats. Its controls may also suit teams that need customer permission, privacy blocking and an audit log.

Verdict

Cardina combines screen guidance and permission-based remote control with privacy blocking and an audit log. The free plan is a 14-day trial, while Pro is priced per seat.

Where Specifiction places it

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