Cardina vs Median
Cardina
cardina.com
Median
hellomedian.comSide by side
| Figure | Cardina | Median |
|---|---|---|
| Price from | $69/mo | $25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 9 |
| Spec score · Video Customer Support Software | 8.5 (#5) | 8.9 (#3) |
| Compliance | Cardina says it is SOC 2 Type II audited annually and complies with GDPR and CCPA; it also says it is HIPAA compliant and can execute a standard BAA for qualifying customers. | Median's FAQ says the service is CCPA and GDPR compliant. |
| Headquarters | New York, New York, USA | Wylie, Texas, United States |
| Integrations | Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack. | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. |
| Privacy controls | Passwords are automatically blocked, and customers can selectively block page elements so blocked information is not sent through Cardina’s servers. | Administrators can exclude CSS selectors and pages from sessions, preventing matching form or input values from being transmitted. |
| Product | Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction. | Median provides real-time website cobrowsing and screen sharing so support teams can browse alongside site visitors. |
Plans
Cardina
- FreeFree
- Pro$69 a month
- Extra Replay sessions add-on$89 a month
- EnterprisePriced on request
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
In their own words
Cardina
Cardina gives support and sales teams a way to view a customer’s screen during a phone call or live chat, then guide the customer with on-screen drawing or by sharing the agent’s screen. With the customer’s permission, agents can also scroll, click and type on the customer’s behalf. Optional session recordings can be replayed for review. Passwords are blocked automatically, and customers can block selected page elements so that information does not pass through Cardina’s servers. Customers can revoke viewing permission at any time, while an audit log shows agent actions. Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry and Slack. It supports web use across devices and names Safari, Firefox, Chrome and Edge, along with React, Vue, Angular, Iframe, Canvas and Shadow DOM compatibility. The free plan is a 14-day trial; Pro costs $69 a month per seat, billed monthly or annually. An additional replay sessions add-on costs $89 a month.
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.