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Median

hellomedian.com

From $25/mo Free plan WebAPISelf-hosted
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Spec score 8.9 #3 of 26 in Video Customer Support Software

What it is

Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.

Spec sheet

What it does
Median provides browser-based co-browsing so support agents can see and guide a visitor's website session without an invite, download, or installation.Read 15 Oct 2026 · hellomedian.com
Product
Median provides real-time website cobrowsing and screen sharing so support teams can browse alongside site visitors.Read 2 Oct 2026 · hellomedian.com
API
The CoBrowse API can create subaccounts, generate sessions and embed co-browsing into another web application.Read 15 Oct 2026 · developer.hellomedian.com
Integrations
Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly.Read 15 Oct 2026 · capterra.com
Compliance
Median's FAQ says the service is CCPA and GDPR compliant.Read 2 Oct 2026 · hellomedian.com
License
The terms grant a revocable, non-transferable access license and reserve ownership of the service's intellectual property to Median and its licensors.Read 15 Oct 2026 · hellomedian.com
Headquarters
Wylie, Texas, United StatesRead 28 Sep 2026 · hellomedian.com
API authentication
Median's REST API uses HTTP Basic authentication with the API key as the username and a blank password.Read 15 Oct 2026 · developer.hellomedian.com
Audio and video
Median offers audio and video streaming for one-to-one conversations through a customer's website.Read 2 Oct 2026 · hellomedian.com
Changelog item
Median's updates archive lists the launch of Phone Mode on August 17, 2022.Read 15 Oct 2026 · hellomedian.com
Company facts
LinkedIn lists Median as privately held, founded in 2017, headquartered in Dallas, Texas, with 2–10 employees.Read 15 Oct 2026 · linkedin.com
Company focus
LinkedIn describes the company as building real-time visual communication software for sales and support teams.Read 15 Oct 2026 · linkedin.com
Company legal name
Median, Inc. is identified in the terms as a Delaware corporation.Read 15 Oct 2026 · hellomedian.com
Compliance claim
Median states that its service is CCPA and GDPR compliant.Read 15 Oct 2026 · hellomedian.com
Documentation depth
The developer documentation includes REST endpoints, JavaScript snippets, viewer methods, event tables, JWT guidance, Ruby on Rails examples and Node.js examples.Read 15 Oct 2026 · developer.hellomedian.com
Enterprise options
The Enterprise offering lists SAML 2.0 SSO, uptime SLAs, on-premise deployment, dedicated account management, custom contracts, and API access.Read 2 Oct 2026 · hellomedian.com
Guidance tools
Agents can show their cursor, highlight areas, draw on the page, and request full control to type and click after customer approval.Read 2 Oct 2026 · hellomedian.com
Limit: agent website scoping
An AppSumo purchaser wanted the ability to restrict agents or groups to particular websites rather than allowing access to all websites.Read 15 Oct 2026 · appsumo.com
Limit: customer support
The sole Capterra reviewer said the system was user-friendly when working but that support was unreachable when it failed.Read 15 Oct 2026 · capterra.com
Limit: value and reliability
Software Advice lists secondary scores of 2.0 for value, 1.0 for customer support and 3.0 for functionality, with the reviewer reporting unanswered support requests.Read 15 Oct 2026 · softwareadvice.com
No-install access
Median says customers can join a visitor's screen without invites, downloads, or installs.Read 2 Oct 2026 · hellomedian.com
Performance claim
Median says its JavaScript loads after the customer's website and should have virtually no effect on page performance.Read 15 Oct 2026 · hellomedian.com
Phone mode
Phone Mode lets a caller press the control button five times to receive a six-digit code that an agent uses to start co-browsing.Read 15 Oct 2026 · developer.hellomedian.com
Praise: ease and responsiveness
A G2 reviewer said live co-browsing worked smoothly and made it easy to explain website sections or resolve customer issues.Read 15 Oct 2026 · g2.com
Privacy claim
Median says sessions are not recorded and session evidence is terminated when a session ends.Read 15 Oct 2026 · hellomedian.com
Privacy controls
Administrators can exclude CSS selectors and pages from sessions, preventing matching form or input values from being transmitted.Read 15 Oct 2026 · developer.hellomedian.com
Rating on AppSumo
4.7 out of 5 from 40 taco ratingsRead 15 Oct 2026 · appsumo.com
Rating on Capterra
1.0 out of 5 from 1 reviewRead 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 3 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
1.0 out of 5 from 1 reviewRead 15 Oct 2026 · getapp.com
Rating on Software Advice
1.0 out of 5 from 1 reviewRead 15 Oct 2026 · softwareadvice.com
Scale claim
The homepage reports more than 10,000 active agents, 3,000 companies, 75 countries and 100,000 webpages.Read 15 Oct 2026 · hellomedian.com
Scope limit
Median works only on pages where its code is installed and cannot show unrelated browser tabs or the desktop.Read 2 Oct 2026 · hellomedian.com
Screen guidance
Agents can place a cursor on the visitor's page, highlight areas, draw annotations, and request customer-approved control.Read 15 Oct 2026 · hellomedian.com
SDK and events
The JavaScript visitor and viewer APIs expose initialization, identification, session, permission, connection and control events.Read 15 Oct 2026 · developer.hellomedian.com
Support audience
The product is positioned for live customer support teams, software onboarding and support teams, and call centers.Read 2 Oct 2026 · hellomedian.com
Support contact
The contact page lists [email protected] and invites visitors to schedule a time with the team.Read 2 Oct 2026 · hellomedian.com
Support SLA
The terms promise a response to support inquiries within one business day and a subscription credit for a day with unexpected downtime when claimed within 30 days.Read 15 Oct 2026 · hellomedian.com
System requirements
Installation requires adding Median's asynchronous JavaScript snippet to the web pages where co-browsing should work.Read 15 Oct 2026 · developer.hellomedian.com
Video and audio
The product offers live video and audio streaming inside support sessions.Read 15 Oct 2026 · hellomedian.com
Visitor dashboard
Its live visitor dashboard shows site visitors in real time and lets an agent join a visitor with one click.Read 2 Oct 2026 · hellomedian.com

Plans and prices

Starter Free Free for Life 1-click screen share · privacy controls · phone mode Read 15 Oct 2026 · hellomedian.com
Starter Plan Free Free for Life 1-Click Screen Share · Privacy Controls · Phone Mode · Google SSO · no Show Cursor, Highlight, Draw, Full Control, Chat Integrations, Video & Audio Streaming, or Call Center Integrations Read 2 Oct 2026 · hellomedian.com
Business Plan (yearly) $25 a month Per User Billed Annually 1-Click Screen Share · Privacy Controls · Phone Mode · Google SSO · Show Cursor · Highlight · Draw · Full Control · no Chat Integrations, Video & Audio Streaming, or Call Center Integrations Read 2 Oct 2026 · hellomedian.com
Business $33 a month Per User Billed Monthly Google SSO · cursor · highlight · draw · full control Read 15 Oct 2026 · hellomedian.com
Business Plan (monthly) $33 a month Per User Billed Monthly 1-Click Screen Share · Privacy Controls · Phone Mode · Google SSO · Show Cursor · Highlight · Draw · Full Control · no Chat Integrations, Video & Audio Streaming, or Call Center Integrations Read 2 Oct 2026 · hellomedian.com
Expert Plan (yearly) $45 a month Per User Billed Annually 1-Click Screen Share · Privacy Controls · Phone Mode · Google SSO · Show Cursor · Highlight · Draw · Full Control · Chat Integrations · Video & Audio Streaming · Call Center Integrations Read 2 Oct 2026 · hellomedian.com
Expert $59 a month Per User Billed Monthly Google SSO · cursor · highlight · draw · full control · chat integrations · video and audio streaming · call-center integrations Read 15 Oct 2026 · hellomedian.com
Expert Plan (monthly) $59 a month Per User Billed Monthly 1-Click Screen Share · Privacy Controls · Phone Mode · Google SSO · Show Cursor · Highlight · Draw · Full Control · Chat Integrations · Video & Audio Streaming · Call Center Integrations Read 2 Oct 2026 · hellomedian.com
Enterprise Priced on request Custom contract SAML 2.0 SSO · uptime SLAs · on-premise deployment · dedicated account management · API access Read 15 Oct 2026 · hellomedian.com

Every Median plan and price →

Strong points and limits

Strong points

  • Visitors can join without invites or downloads.
  • Live dashboard shows visitors in real time.
  • Agents can highlight, draw, and request control.
  • Admins can exclude parts of a website.
  • A free Starter plan is available.

Limits

  • Works only on pages with Median code installed.
  • Cannot show other tabs or the desktop.
  • Business lacks chat integrations and audio/video.
  • Expert starts at $45 per user per month annually.

Who it suits

Median suits live support and onboarding teams that need to guide customers through pages on their own site. Phone Mode and call-center integrations on Expert plans may also suit call centers.

Verdict

Median specifies its guidance tools, privacy controls, platform options, and plan limits. Check that the code-based page scope and selected plan cover the support workflows you need.

Where Specifiction places it

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