Blitzz Visual Remote Assistance vs Median
Blitzz Visual Remote Assistance
blitzz.co
Median
hellomedian.comSide by side
| Figure | Blitzz Visual Remote Assistance | Median |
|---|---|---|
| Price from | $19/mo | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 9 |
| Spec score · Video Customer Support Software | 9.3 (#1) | 8.9 (#3) |
| API | The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics. | The CoBrowse API can create subaccounts, generate sessions and embed co-browsing into another web application. |
| Company facts | LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees. | LinkedIn lists Median as privately held, founded in 2017, headquartered in Dallas, Texas, with 2–10 employees. |
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. |
| Rating on G2 | 4.9 out of 5.0 from 6 reviews | 4.7 out of 5 from 3 reviews |
| Rating on GetApp | 4.7 out of 5 from 20 reviews | 1.0 out of 5 from 1 review |
| Rating on Software Advice | 4.7 out of 5 from 20 reviews | 1.0 out of 5 from 1 review |
| System requirements | Recommended browsers are Chrome 100+ on PC/Mac, Safari 13+ on iOS and Chrome 109+ on Android; minimum iOS is 15 and minimum Android is API 24. | Installation requires adding Median's asynchronous JavaScript snippet to the web pages where co-browsing should work. |
| What it does | Blitzz lets support agents and inspectors connect to a customer or crew phone camera through a browser link without requiring the guest to install an app. | Median provides browser-based co-browsing so support agents can see and guide a visitor's website session without an invite, download, or installation. |
Plans
Blitzz Visual Remote Assistance
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
- Inspect Professional$334 a month
- Concierge EnterprisePriced on request
- Inspect EnterprisePriced on request
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
In their own words
Blitzz Visual Remote Assistance
Blitzz Visual Remote Assistance provides browser-based live video support for inspections and customer troubleshooting, with no guest app download required. Agents can annotate live video or captured images, use pointers, zoom a customer’s camera remotely, and control the flashlight. AI-generated session summaries and OCR text extraction are listed features. Inspection workflows capture timestamped photos and GPS data and can produce Word reports. Participants can collect images and data offline and upload them when connectivity returns. Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz lists Android, iOS, macOS, web, Windows, and API platforms. Web traffic uses TLS; video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo billed annually, with a 14-day trial and no free plan.
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.