Cobrowse.io vs Median
Cobrowse.io
cobrowse.io
Median
hellomedian.comSide by side
| Figure | Cobrowse.io | Median |
|---|---|---|
| Price from | $3/mo | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Video Customer Support Software | 9.2 (#2) | 8.9 (#3) |
| API | Public API documentation describes an agent SDK instance with configurable API location, authorization token and license key, including self-hosted endpoints. | The CoBrowse API can create subaccounts, generate sessions and embed co-browsing into another web application. |
| Company legal name | The vendor identifies itself as Cobrowse.io LLC. | Median, Inc. is identified in the terms as a Delaware corporation. |
| Documentation depth | The documentation includes installation, feature guides, agent integrations, authentication, hosting, API reference, troubleshooting and security topics. | The developer documentation includes REST endpoints, JavaScript snippets, viewer methods, event tables, JWT guidance, Ruby on Rails examples and Node.js examples. |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | Wylie, Texas, United States |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | Median provides real-time website cobrowsing and screen sharing so support teams can browse alongside site visitors. |
| Rating on Capterra | 0 out of 5 from 0 reviews | 1.0 out of 5 from 1 review |
| Rating on G2 | 4.5 out of 5 from 21 reviews | 4.7 out of 5 from 3 reviews |
| Rating on GetApp | 0 out of 5 from 0 reviews | 1.0 out of 5 from 1 review |
| What it does | Cobrowse lets human and AI support agents see and guide a customer through web, mobile and other digital experiences in real time. | Median provides browser-based co-browsing so support agents can see and guide a visitor's website session without an invite, download, or installation. |
Plans
Cobrowse.io
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
Median
- StarterFree
- Starter PlanFree
- Business Plan (yearly)$25 a month
- Business$33 a month
- Business Plan (monthly)$33 a month
- Expert Plan (yearly)$45 a month
- Expert$59 a month
- Expert Plan (monthly)$59 a month
- EnterprisePriced on request
In their own words
Cobrowse.io
Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.
Median
Median gives support teams a way to share and navigate a customer’s website alongside them in real time. An agent can find active visitors on a live dashboard and join with one click; the visitor does not need an invite, download, or installation. During a session, agents can point with a cursor, highlight or draw on the page, and request permission to type and click. Phone Mode lets a caller start sharing by pressing CTRL five times and giving the agent the code displayed. One-to-one audio and video streaming through a customer’s website is also available on Expert plans. Admins can exclude selected parts of a site from sharing, and Median says it does not record session data. Its FAQ says the service is CCPA and GDPR compliant. Median works only on pages with its code installed, not other browser tabs or the desktop. It runs as API, self-hosted, and web software. Plans include Free for Life, Business from $25 a month per user billed annually, and Expert from $45 a month per user billed annually; a 14-day trial is listed.