Skip to content
SPECIFICTION
Get listed

Customer Service

Best Video Customer Support Software in 2026

When a customer’s problem is hard to explain, video support software can make it possible to show what is happening. Compare co-browsing and screen sharing with video recording and visual annotation to understand the interaction options specified for each entry.

  1. 01 Blitzz Visual Remote Assistance

    It suits contact-center and field-service teams, inspectors, auditors, and organizations conducting remote inspections.

    From $19/mo Free trial Web · Windows · macOS · iOS
    9.3 Visit Specs
  2. 02 Cobrowse.io

    Cobrowse.io suits customer-focused businesses supporting users across websites and mobile applications.

    From $3/mo Free trial Web · Windows · macOS · Linux
    9.2 Visit Specs
  3. 03 Median

    Median suits live support and onboarding teams that need to guide customers through pages on their own site.

    From $25/mo Free plan Web · API · Self-hosted
    8.9 Visit Specs
  4. 04 LiveCall

    LiveCall suits B2C service teams that need browser-based calls, reservations, or remote customer support.

    Free plan Web · Windows · macOS · iOS
    8.8 Visit Specs
  5. 05 Cardina

    Cardina suits support and sales teams that need to guide customers through a screen during calls or live chats.

    From $69/mo Free plan Web
    8.5 Visit Specs
  6. 06 SightCall Remote Visual Support
    Free trial Web · Windows · macOS · iOS
    8.4 Visit Specs
  7. 07 Zoho Assist

    Zoho Assist suits support technicians who need attended or unattended remote access across desktop and mobile platforms.

    From $10/mo Free plan Web · Windows · macOS · Linux
    8.3 Visit Specs
  8. 08 giosg
    From €790/mo Web · iOS · Android · API
    8.2 Visit Specs
  9. 09 OnSight RVX
    From $29/mo Free trial Web · iOS · Android
    8.2 Visit Specs
  10. 10 Surfly

    Surfly suits product, sales, and service teams seeking browser-based collaboration, including teams in insurance, banking, healthcare, and enterprise e-commerce.

    Free plan Web · Windows · macOS · Linux
    8.2 Visit Specs
  11. 11 Recursive Labs Visual Engagement Platform

    It is aimed at enterprises using visual assistance for sales, customer service, onboarding, field service, returns or insurance.

    Free trial Web · Windows · macOS · iOS
    8.1 Visit Specs
  12. 12 Fullview Cobrowsing
    Free trial Web · iOS · Android
    7.9 Visit Specs
  13. 13 Grypp Universal CoBrowse

    Universal CoBrowse is designed for contact-center support teams helping customers complete browser-based tasks.

    Web · iOS · Android · API
    7.8 Visit Specs
  14. 14 Univerx Co-browsing
    Web · iOS · Android · API
    7.8 Visit Specs
  15. 15 Visual Assistance

    Visual Assistance suits businesses needing real-time visual support for technical help, remote inspection, or customer guidance.

    From 66.67 NZD/mo Free trial Web · Windows · macOS · iOS
    7.8 Visit Specs
  16. 16 XMReality Remote Guidance

    XMReality suits teams handling technical helpdesk support, inspections, audits or remote training.

    From $35/mo Free trial Web · Windows · macOS · Linux
    7.8 Visit Specs
  17. 17 CobrowseApp
    Free trial Web
    7.7 Visit Specs
  18. 18 Viewabo
    From $79/mo Free trial Web · iOS · Android
    7.7 Visit Specs
  19. 19 Help Lightning Remote Assistance

    It is aimed at field service organizations and call centers that need remote expert assistance, guided procedures, and preserved support records.

    Web · Windows · macOS · iOS
    7.6 Visit Specs
  20. 20 Glia CoBrowsing

    It suits customer service teams guiding visitors through online tasks, especially organizations in regulated industries such as banks and credit unions.

    Web · iOS · Android · API
    7.4 Visit Specs
  21. 21 RemoteCall
    From $40.84/mo Web · Windows · macOS · Linux
    7.4 Visit Specs
  22. 22 SupportScreen
    Web · Windows · macOS · Linux
    7.1 Visit Specs
  23. 23 TechSee VIA Platform
    Web · iOS · Android · API
    7.1 Visit Specs
  24. 24 ViiBE
    Web · iOS · Android · API
    7.0 Visit Specs
  25. 25 Salesforce Visual Remote Assistant
    From $50/mo Web · iOS · Android
    6.7 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Customer platform compatibility matters for fitting a tool into your support environment. Included agent seats, free-plan availability, and paid-from pricing provide further details for weighing capacity and cost. Zoho Assist, LiveCall, and XMReality Remote Guidance are among the options to consider; use the listed platform and feature details to assess what suits your team.

Compare Blitzz Visual Remote Assistance and Cobrowse.io Get a place on this list

More in Customer ServiceThe whole topic →