SupportScreen

Spec sheet

Purpose

SupportScreen provides full-screen co-browsing for customer support, with optional remote control of a customer's screen.Read 7 Oct 2026 · supportscreen.com

Product

SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen.Read 8 Oct 2026 · supportscreen.com

Intended users

The product is designed for support teams assisting customers who may lack pre-installed support software, technical experience, a support contract or a high level of trust.Read 7 Oct 2026 · supportscreen.com

Security

The maker says data is encrypted at rest and hop-to-hop, video is never stored, and the service is hosted on AWS and compliant with GDPR and CCPA.Read 8 Oct 2026 · supportscreen.com

Headquarters

CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland.Read 8 Oct 2026 · supportscreen.com

Maker

SupportScreen is a product from CrankWheel ehf.Read 8 Oct 2026 · supportscreen.com

Access and audit

The maker lists fine-grained access control, audit logging, and an SLA as enterprise features.Read 8 Oct 2026 · supportscreen.com

Access controls

The site lists fine-grained access control and audit logging as enterprise features.Read 7 Oct 2026 · supportscreen.com

Agent platform

Agents use a modern web browser without downloading software.Read 8 Oct 2026 · supportscreen.com

Branding and integration

The service is white label and supports support-desk SSO and two-way data integration with voice and chat support.Read 7 Oct 2026 · supportscreen.com

Customer access

Customers using Windows, macOS, Linux, or ChromeOS can join, and the maker says more than 85% need only to allow screen sharing in their browser.Read 8 Oct 2026 · supportscreen.com

Customer feedback

A post-assistance survey can track customer satisfaction by individual agent.Read 8 Oct 2026 · supportscreen.com

Customer privacy

Customers can end remote viewing at any point, and the maker says nothing is left on the customer's computer after use.Read 8 Oct 2026 · supportscreen.com

Designed for

The product is designed for support teams assisting customers who may lack pre-installed support software, technical experience, a support contract, or an established level of trust.Read 8 Oct 2026 · supportscreen.com

Desktop support

Customers using Windows, macOS, Linux or ChromeOS can join.Read 7 Oct 2026 · supportscreen.com

Guidance

Agents can use annotations and provide ready-to-go commands for customers to copy and paste without remote control.Read 8 Oct 2026 · supportscreen.com

Guidance tools

Agents can show annotations and create commands for customers to copy and paste, even without remote control.Read 7 Oct 2026 · supportscreen.com

Integration

The maker describes white-label support, single sign-on from the support desk, and two-way data integration with voice and chat support.Read 8 Oct 2026 · supportscreen.com

Remote control

Remote control is optional and requires a small additional download that does not require administrative privileges.Read 8 Oct 2026 · supportscreen.com

Reporting

Reports can be viewed in aggregate and by agent or team, and include session duration, setup time, and customer satisfaction.Read 8 Oct 2026 · supportscreen.com

Where Specifiction places it

• Video Customer Support Software#22 of 267.1