LiveCall vs SupportScreen
LiveCall
livecall.jpSupportScreen
supportscreen.comSide by side
| Figure | LiveCall | SupportScreen |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 0 |
| Spec score · Video Customer Support Software | 8.8 (#4) | 7.1 (#22) |
| Headquarters | Tokyo, Japan | CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland. |
| Product | LiveCall is a video calling platform designed for B2C services, with separate user, staff, and administrator roles. | SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen. |
| Security | The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service. | The maker says data is encrypted at rest and hop-to-hop, video is never stored, and the service is hosted on AWS and compliant with GDPR and CCPA. |
Plans
LiveCall
- FreeFree
- EnterprisePriced on request
- ProPriced on request
- StandardPriced on request
In their own words
LiveCall
LiveCall is a video calling platform for B2C services, with distinct roles for users, staff, and administrators. The maker presents it for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification. Customers can start calls in a computer or smartphone browser without downloading an app. Calling features include video and audio, real-time operator availability, automatic routing, screen sharing, chat, and file sending. Reservation tools cover configurable menus, staff assignment, proxy booking, questionnaires, and automatic email reminders. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then download call, user, reservation, and sales data as CSV or Excel. Recording, monitoring, setup support, and group calls are optional features. LiveCall connects with company apps and other systems through API and data integrations; Google Analytics tracking can also be embedded. The free plan includes one service URL and one user account. Standard and Pro allow unlimited URLs and accounts, with monthly fees depending on their number.
SupportScreen
SupportScreen has no write-up on Specifiction yet; its figures are above.