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LiveCall

livecall.jp

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Spec score 8.8 #4 of 26 in Video Customer Support Software

What it is

LiveCall is a video calling platform for B2C services, with distinct roles for users, staff, and administrators. The maker presents it for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification. Customers can start calls in a computer or smartphone browser without downloading an app. Calling features include video and audio, real-time operator availability, automatic routing, screen sharing, chat, and file sending. Reservation tools cover configurable menus, staff assignment, proxy booking, questionnaires, and automatic email reminders. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then download call, user, reservation, and sales data as CSV or Excel. Recording, monitoring, setup support, and group calls are optional features. LiveCall connects with company apps and other systems through API and data integrations; Google Analytics tracking can also be embedded. The free plan includes one service URL and one user account. Standard and Pro allow unlimited URLs and accounts, with monthly fees depending on their number.

Spec sheet

What it does
LiveCall is a browser-based online customer-service platform for video, audio and text communication between businesses and customers.Read 14 Oct 2026 · livecall.jp
Product
LiveCall is a video calling platform designed for B2C services, with separate user, staff, and administrator roles.Read 3 Oct 2026 · livecall.jp
Integrations
LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded.Read 3 Oct 2026 · livecall.jp
Security
The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service.Read 3 Oct 2026 · livecall.jp
Headquarters
Tokyo, JapanRead 23 Sep 2026 · livecall.jp
Founded
2006Read 23 Sep 2026 · livecall.jp
Admin console
Administrators can monitor staff status, bookings, call history, users, sales and download call, reservation and sales data as CSV or Excel.Read 14 Oct 2026 · livecall.jp
Analytics integration
Google Analytics tracking can be embedded to measure visitors and conversions through the LiveCall flow.Read 14 Oct 2026 · livecall.jp
API and extensibility
LiveCall offers API and data integration on request, including embedding calls in a customer's app and returning users to that app afterward.Read 14 Oct 2026 · livecall.jp
Apple app requirements
The Spinshell iPhone/iPad app requires iOS or iPadOS 13 or later; its latest listed version is 1.3.15 from December 27, 2022.Read 14 Oct 2026 · apps.apple.com
Automatic call distribution
Its ACD routes calls according to operator skills and availability.Read 14 Oct 2026 · livecall.jp
Bandwidth guidance
The support center recommends about 750 Kbps each way for one-to-one video, 1.5 Mbps each way for HD and an additional 1.2 Mbps each way for screen sharing.Read 14 Oct 2026 · support.livecall.net
Browser access
Customers can start calls from a browser on a computer or smartphone without downloading an app.Read 3 Oct 2026 · livecall.jp
Browser requirements
Recommended clients are current Chrome on Windows, Mac and Android and Safari on iPhone/iPad; Internet Explorer is unsupported and embedded WebViews may fail.Read 14 Oct 2026 · support.livecall.net
Calling
Features include video and audio calls, real-time operator availability, automatic call routing, screen sharing, chat, and file sending.Read 3 Oct 2026 · livecall.jp
Certifications
The maker states that Spinshell holds ISO/IEC 27001 and ISO/IEC 27017 certifications for the relevant security management scope and LiveCall cloud service.Read 3 Oct 2026 · livecall.jp
Chat and files
During calls, users can exchange text, URLs, photos and PDFs, and customers can email themselves the chat log.Read 14 Oct 2026 · livecall.jp
Co-browsing
The optional co-browsing feature lets staff remotely operate a customer's web page to guide form completion.Read 14 Oct 2026 · livecall.jp
Company capital
Spinshell reports capital of ¥168 million including capital reserve as of July 2023.Read 14 Oct 2026 · spinshell.com
Company identity
LiveCall is operated by Spinshell, Inc. (スピンシェル株式会社), founded in February 2006 and headquartered in Tokyo.Read 14 Oct 2026 · spinshell.com
Free trial
The maker advertises a free trial to try LiveCall features, but does not state a trial duration on the opened pages.Read 3 Oct 2026 · livecall.jp
GetApp pricing listing
GetApp lists a starting price of 49 per feature per month and indicates both a free version and free trial.Read 14 Oct 2026 · getapp.com
Group calls
The group-call option supports conversations involving three or more participants.Read 14 Oct 2026 · livecall.jp
Implementation
The maker says LiveCall can be set up by adding a link to a website and describes implementation as possible in as little as three days.Read 3 Oct 2026 · livecall.jp
In-call payments
An optional payment function allows product purchase and card payment during a video call.Read 14 Oct 2026 · livecall.jp
Limit: Capterra reviewers
Complaints include an outdated or unintuitive dashboard, occasional stale or missing data, crashes and limited custom fields beyond a mobile number.Read 14 Oct 2026 · capterra.com
Limit: screen sharing
Screen sharing can be initiated only on Windows or Mac, with at most two simultaneous shares.Read 14 Oct 2026 · support.livecall.net
Limit: text chat
Text messages are limited to 360 characters and attachments are limited to 4 MB for images and supported files.Read 14 Oct 2026 · support.livecall.net
Management
Administrators can manage staff, reservations, products, sales, branding, and call monitoring, and download call, user, reservation, and sales data as CSV or Excel.Read 3 Oct 2026 · livecall.jp
News: Embed Call
On March 26, 2025, Spinshell announced Embed Call for placing LiveCall video calls directly inside websites and e-commerce pages.Read 14 Oct 2026 · prtimes.jp
News: user tracking
On October 7, 2026, LiveCall announced user tracking that connects browsing before and after calls with call and conversion records.Read 14 Oct 2026 · livecall.jp
No app required
Customers can start calls from a web link without installing an application.Read 14 Oct 2026 · livecall.jp
Noise and background tools
Operator calls include noise cancellation, background blur and custom background images.Read 14 Oct 2026 · livecall.jp
Optional features
The pricing page lists recording, monitoring, setup support, and group calls as optional features.Read 3 Oct 2026 · livecall.jp
Praise: Capterra reviewers
Reviewers repeatedly mention easy setup, rapid callbacks, more inbound calls, quality leads, widget customization and responsive support.Read 14 Oct 2026 · capterra.com
Product history
Spinshell says LiveCall launched in 2015 and is used for online retail, eKYC, remote healthcare, multilingual interpretation and contact centers.Read 14 Oct 2026 · spinshell.com
Public SDK documentation
The reviewed official pages describe API integration as a consultation service and do not link to public SDK or API reference documentation.Read 14 Oct 2026 · livecall.jp
Rating on Apple App Store Japan
4.8 out of 5 from 6 ratingsRead 14 Oct 2026 · apps.apple.com
Rating on Capterra
4.9 out of 5 from 7 reviewsRead 14 Oct 2026 · capterra.com
Rating on GetApp
4.9 out of 5 from 7 reviewsRead 14 Oct 2026 · getapp.com
Rating on WordPress.org
4.7 out of 5 from 7 reviewsRead 14 Oct 2026 · wordpress.org
Realtime status
The service displays operator availability and queue status to customers in real time.Read 14 Oct 2026 · livecall.jp
Recording
Call recording and audio recording are optional functions used for review and quality improvement.Read 14 Oct 2026 · livecall.jp
Reservations
Reservation menus support operator assignment, proxy booking, pre-call questionnaires and automatic confirmation/reminder emails.Read 14 Oct 2026 · livecall.jp
Scheduling
The reservation features include configurable menus, staff assignment, proxy booking, booking questionnaires, and automatic email reminders.Read 3 Oct 2026 · livecall.jp
Security certifications
The service states that its cloud environment aligns with ISO/IEC 27001 and ISO/IEC 27017 and references PCI DSS, HIPAA and FISC-compatible infrastructure.Read 14 Oct 2026 · livecall.jp
Security encryption
The vendor says all communications are encrypted with SSL/TLS and that it performs vulnerability scans, monitoring and incident response.Read 14 Oct 2026 · livecall.jp
Store kiosk mode
A built-in store mode provides menu and status screens for fixed in-store terminals.Read 14 Oct 2026 · livecall.jp
Support center
The help center provides setup, contract-admin, call-screen and FAQ sections, with support available by email.Read 14 Oct 2026 · support.livecall.net
Use cases
The maker presents LiveCall for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification.Read 3 Oct 2026 · livecall.jp

Plans and prices

Free Free 1 service URL · 1 user · core calling, screen sharing, file transfer, status, staff/call/account management, menu/store mode and surveys Read 14 Oct 2026 · livecall.jp
Enterprise Priced on request API/data integration · individual customization · industry-specific flows Read 14 Oct 2026 · livecall.jp
Pro Priced on request Standard features plus payment, product registration and sales management Read 14 Oct 2026 · livecall.jp
Standard Priced on request Unlimited URLs and accounts* · reservations · custom branding · *monthly fee varies by URL/account count Read 14 Oct 2026 · livecall.jp

Every LiveCall plan and price →

Strong points and limits

Strong points

  • Customers can call from a browser without downloading an app.
  • Includes automatic routing, screen sharing, chat, and file sending.
  • Reservation tools include questionnaires and email reminders.
  • Administrators can export data as CSV or Excel.
  • Free plan includes one service URL and one user account.

Limits

  • The free plan is limited to one service URL and one user account.
  • Standard and Pro monthly fees vary by URLs and accounts.
  • Recording, monitoring, setup support, and group calls are optional features.

Who it suits

LiveCall suits B2C service teams that need browser-based calls, reservations, or remote customer support. Its administrator tools also serve teams managing staff, products, bookings, and call data.

LiveCall in depth

Read the full write-up

LiveCall is built for B2C services that need to connect customer calls with appointment handling and staff administration. Its browser-based access keeps the customer side simple, while its strongest advantage is the breadth of the service workflow around each call. The free plan is tightly capped, so teams with multiple services or staff should expect custom pricing.

Overview

LiveCall provides separate roles for customers, staff, and administrators. Customers can start calls from a computer or smartphone browser without downloading an app, making it suitable for services where customers should not have to install software before getting help. The platform is aimed at online customer service and remote support, as well as unattended counters, signage, on-site inspections, and identity verification.

This is more than a video-call link: reservations, staff assignment, product and sales administration, and call monitoring are part of its scope. That integrated approach suits organizations managing repeatable service interactions. A team seeking only occasional video meetings may not need the booking and administration features.

Key features

Calls and customer interaction

Video and audio calls come with real-time operator availability, automatic call routing, screen sharing, chat, and file sending. Co-browsing is supported too, giving staff ways to guide a customer through a task instead of relying only on verbal instructions. Recording and monitoring are optional features, so teams that need them should confirm their cost before choosing a plan.

Reservations and administration

Configurable menus, staff assignment, proxy booking, booking questionnaires, and automatic email reminders support appointment-based services. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then export call, user, reservation, and sales data as CSV or Excel. This will matter most to teams that need operational oversight and records, rather than a standalone calling tool.

Integrations, security, and setup

API and data integrations can connect LiveCall with a company's app or other systems, and Google Analytics tracking can be embedded. The maker says communications use SSL/TLS encryption, system updates include vulnerability scans, and the service is continuously monitored. Spinshell states that it holds ISO/IEC 27001 and ISO/IEC 27017 certifications for the relevant security management scope and LiveCall cloud service.

Implementation is described as possible in as little as three days by adding a link to a website. That can make adoption relatively direct for a web-based service, although integrations and individual customizations may require a broader implementation effort.

Pricing

LiveCall has a freemium model and a free trial. Its Free plan costs free and allows one service URL and one user account. That is a useful way to establish a small service, but the single-account cap rules it out for a staffed operation and the one-URL limit constrains businesses running multiple services.

Standard and Pro provide unlimited service URLs and accounts, with monthly fees varying by the number of URLs and accounts. Both are custom pricing, so the cost depends on the scale of the deployment. Enterprise also has custom pricing and adds API and data integrations, with individual customizations available. The optional recording, monitoring, setup support, and group calls may add to the cost; teams should clarify which options they need when requesting pricing.

Platforms

LiveCall supports web, Android, iOS, and API. Customers can join from a computer or smartphone browser without an app download, a practical advantage for customer-facing calls where installation would create friction.

Who it's for

LiveCall is a strong fit for B2C service teams that want appointments, customer calls, and staff workflows managed together. It is especially relevant when browser access, operator routing, customer guidance, or downloadable service data matters. The free tier suits a single URL and account; businesses needing several staff accounts or services should evaluate the custom-priced plans. It is less compelling for teams that only need lightweight video meetings and have no need for reservations or administration.

Pros and cons

Pros: Customers can join calls in a browser without installing an app, reducing barriers for one-off service interactions.

Pros: Booking, staff management, service administration, and spreadsheet exports sit alongside calling, which suits teams operating structured customer workflows.

Pros: Screen sharing, co-browsing, chat, and file sending give staff multiple ways to assist customers during a call.

Cons: The free plan is limited to one service URL and one account, so even a small multi-staff service will need another plan.

Cons: Standard, Pro, and Enterprise use custom pricing; the variable URL and account fees make budgeting harder before a deployment is scoped.

Cons: Recording, monitoring, setup support, and group calls are optional, so teams that depend on them should account for possible added cost.

Alternatives

For a broader comparison, see Video Customer Support Software. Zoho Assist is worth considering when remote-support coverage across Android, iOS, Linux, macOS, web, and Windows is the priority; its free plan covers one technician and five devices, while Remote Support - Standard is $10 a month (billed Billed a). Surfly is another freemium option, with a free plan capped at five sessions per month and broader platform support including self-hosted deployments.

Recursive Labs Visual Engagement Platform is a paid alternative with a free trial. ScreenMeet Remote Support may suit teams prioritizing native platform integrations and secure remote access and control; it is paid, offers a trial, and its Remote Support plan has custom pricing. XMReality Remote Guidance has a published Basic plan at $35 a month (billed $35 per user per month with yearly billing; $42 with monthly billing), with up to five users and unlimited calls.

Blitzz Visual Remote Assistance is a paid alternative whose Concierge Professional plan costs $175 a month (billed annually), includes the first five users, charges $35/mo for additional users, and allows three participants per session. Cardina offers a web-only free plan with a 14-day trial and no credit card required, plus a Pro plan at $69 a month (billed monthly or annually; per seat). Median is another freemium choice, with a free-for-life Starter Plan that includes one-click screen sharing, privacy controls, phone mode, and Google SSO, but excludes Show Cursor, Highlight, Draw, and Full.

Verdict

Choose LiveCall if your B2C service needs browser-based customer calls tied to reservations, staff assignment, and administration; that combination is its clearest reason to stand out. Look elsewhere if you need a simple calling service, or if a one-account free plan and custom-priced expansion do not fit your team.

Verdict

LiveCall combines browser-based video and audio calls with booking and administration tools for B2C services. The free plan is limited in URLs and accounts; larger plans have variable monthly fees.

Where Specifiction places it

Alternatives to LiveCallAll alternatives →