Cobrowse.io vs LiveCall
Cobrowse.io
cobrowse.io
LiveCall
livecall.jpSide by side
| Figure | Cobrowse.io | LiveCall |
|---|---|---|
| Price from | $3/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Video Customer Support Software | 9.2 (#2) | 8.8 (#4) |
| Apple app requirements | The Cobrowse.io iPhone/iPad app requires iOS 16 or later; the Mac version requires macOS 13 or later and Apple silicon. | The Spinshell iPhone/iPad app requires iOS or iPadOS 13 or later; its latest listed version is 1.3.15 from December 27, 2022. |
| Browser requirements | Web support covers Chrome 105+, Firefox 142+, Safari 11+, Opera 120+ and Edge 139+. | Recommended clients are current Chrome on Windows, Mac and Android and Safari on iPhone/iPad; Internet Explorer is unsupported and embedded WebViews may fail. |
| Founded | The About page lists 2018 as the founding year. | 2006 |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | Tokyo, Japan |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | LiveCall can connect with a company's app or other systems through API and data integrations; Google Analytics tracking can also be embedded. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | LiveCall is a video calling platform designed for B2C services, with separate user, staff, and administrator roles. |
| Rating on Capterra | 0 out of 5 from 0 reviews | 4.9 out of 5 from 7 reviews |
| Rating on GetApp | 0 out of 5 from 0 reviews | 4.9 out of 5 from 7 reviews |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The maker says LiveCall encrypts communications with SSL/TLS, scans for vulnerabilities during system updates, and continuously monitors the service. |
| What it does | Cobrowse lets human and AI support agents see and guide a customer through web, mobile and other digital experiences in real time. | LiveCall is a browser-based online customer-service platform for video, audio and text communication between businesses and customers. |
Plans
Cobrowse.io
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
LiveCall
- FreeFree
- EnterprisePriced on request
- ProPriced on request
- StandardPriced on request
In their own words
Cobrowse.io
Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.
LiveCall
LiveCall is a video calling platform for B2C services, with distinct roles for users, staff, and administrators. The maker presents it for online customer service, remote support, unattended counters, signage, on-site inspections, and identity verification. Customers can start calls in a computer or smartphone browser without downloading an app. Calling features include video and audio, real-time operator availability, automatic routing, screen sharing, chat, and file sending. Reservation tools cover configurable menus, staff assignment, proxy booking, questionnaires, and automatic email reminders. Administrators can manage staff, reservations, products, sales, branding, and call monitoring, then download call, user, reservation, and sales data as CSV or Excel. Recording, monitoring, setup support, and group calls are optional features. LiveCall connects with company apps and other systems through API and data integrations; Google Analytics tracking can also be embedded. The free plan includes one service URL and one user account. Standard and Pro allow unlimited URLs and accounts, with monthly fees depending on their number.